5
Troubleshooting
Most problems can be solved without professional help.
All other problems should be referred to a Lomac approved repair shop.
SUVERAIN
®
www.lomac.de
POSSIBLE CAUSES
• The device has been running
for too long (thermoswitch
for safety)
• Error in the controls
• The connected sanitary
attachments are leaky
(valve, cistern)
• The check valve is not tight
• The vent hole in the lid is
blocked
• The drain is to high
or long or too much elbow
(loss of pressure)
• The pump floor is blocked
• The device is not connected
• The socket is damaged
• Problem with the motor or
with the controls
• The motor is blocked by
foreign matter
• Problem with the motor or
with the controls
REMEDIES
• Pull the plug out of the
socket. Wait a while then
plug in again.
• Alternatively, contact an
approved customer service
department
• Check the
connected disposer
• Clean or exchange
the check valve
• Clean the vent hole
• Check the assembly
• Alternatively contact
an approved customer
servicedepartment.
• breakdown service
• Plug in the device.
• Alternatively contact
an approved customer
service department.
• Remove the foreign matter
(See section 6)
• Alternatively contact
an approved customer
service department.
6
Upgrading
WARNING: Motor or electrical part repairs should
only be carried out by an approved professional.
Disconnect the device from the mains before the
procedure.
a. Removing the macerator from
the toilet bowl.
• Close the corner valve intake and remove most of
the water from the toilet bowl
• Disconnect the pressure mains.
• Disconnect the supply line.
• Separate the device from the toilet.
b. Foreign matter
Remove through the Toilet intake with the help
of a screwdriver or steel wire.
Be careful not to pierce the rubber gasket.
WARNING: The blades are very sharp,
do not insert hands into the device.
7
Conditions of guarantee
Suverain products have a 2 year guarantee.
Failure to comply with the conditions for
assembly and use of the device will result
in a loss of guarantee.
ERROR
• The device disconnects
abnormally
• The device turns on
with interruptions
• The motor runs intermittently
and the water in the toilet
boil runs off slowly
• The motor runs properly but
does not switch off or runs
for a long time
• The motor does not start
• The motor runs with a rattle
or spins an does not run.
