LOGIC X4.5 22
0B
Troubleshooting
Please refer to the following list of problems and solutions if you run into any issues while
using your mobile phone. Please contact the distributor or service provider if the issue still
persists.
Problem
Cause
Solution
Can’t access
Internet normally
when using browser
The network operator doesn’t
provide this service or your plan
doesn’t include this service.
Please contact your
network operator for
information on how to
apply and use this
service.
The settings are not correct.
Please refer to the
specific browser’s
instructions.
SIM card error
SIM card is damaged.
Please contact your
network operator.
The SIM card isn‘t installed.
Check the SIM card.
The metal surface of the SIM
card is dirty.
Clean it with clean. cloth
Poor reception
The mobile phone is being used in
an area with a weak signal, for
example, near tall buildings or in a
basement, the radio waves can’t
reach these areas effectively
Please make or answer
calls in areas where
there is a stronger
signal.
The mobile phone is being used
during peak communications
times and the airwaves are
congested.
Try to avoid using your
mobile phone when
communication is busy.
Phone doesn’t
turn on
Battery is too low.
Charge the battery.
Can’t make a call
Call barring is active
Cancel call barring.
Can’t connect to the
network
SIM card is invalid.
Please contact your
network operator.
Outside of coverage area.
Move to an area within
the service area of your
network operator.
Weak signal.
Move to a location with
a stronger signal and
try again.
