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Duration and validity conditions
The New Lofra S.r.l. guarantees the appliance supplied for a period of twenty-four months from the
date of purchase, that date may be demonstrated solely by the tax receipt, tax receipt, invoice or
other fiscally valid document issued by the Authorized Reseller, product identification details and
the date on which the sale was made.
In order to be able to take advantage of the warranty, this documentation must be kept in conjunction
with the warranty certificate and must be handed over to the authorized service personnel in case
of intervention.
Warranty means the replacement or repair of parts of the household appliance that are defective
from the time of purchase for manufacturing faults provided that the defect in the appliance has
been reported within two months of the discovery and before the deadline of the guarantee.
In the case of irreparable failure or repetition of the same, relative to essential parts of the household
appliance, the New Lofra S.r.l. reserves the right, at its sole discretion, to provide full replacement
of the appliance.
The warranty on the new household appliance will continue until the original contract ends.
In the case of non-proven defective compliance that occurs after the sixth month after the purchase
of the product, the Consumer will have to prove that they existed on that date, otherwise they will
have to pay a transfer fee to the Support Center.
Exclusion clauses
They are excluded from the guarantee in all cases of improper use of the appliance and in particular
in case of non-domestic use (bars, restaurants, businesses, communities, offices, businesses,
agritourism, bed & breakfasts, etc.) covers all wear parts with normal use (grilles, flame retardants,
gaskets, bulbs, handles, knobs, removable parts, glazed and glazed parts, external piping, any
accessories and consumables, etc.).
In addition, all household appliance interventions that are defective due to negligence or neglect in
use, failure to comply with the instructions and instructions for operation of the appliance listed in
the Service Manual, incorrect installation or maintenance by personnel unauthorized or carried out
with non-original spare parts, transport damage, or circumstances that, however, can not be traced
back to manufacturing defects in the device.
The following are also excluded: all installation, adjustment of taps and burners with various types
of gas, replacement of injectors, regular periodic cleaning.
The New Lofra S.r.l. disclaims any liability for damages that may result, directly or indirectly, to
persons, animals, or property as a result of non-observance of all the instructions and warnings
indicated in the relevant Service Manual, and in particular the instructions for installation, use and
maintenance appliance.
If the appliance is repaired at an Authorized Technical Service Center, in this case the New Lofra S.r.l.
it will not be responsible for any expenses and risks arising from the transportation, which will be
the total charge of the user.
Deadline and timing
After the expiration of 24 months from the date of purchase, the warranty will expire and the
assistance will be made by charging the replaced parts and the labor costs according to the current
rates held by the technical staff.
Authorized technical personnel will intervene, in the shortest possible times, in accordance with call
priorities and organizational requirements, at the request of the user to the Authorized Technical
Assistance Center.
IMPORTANT: This Warranty is valid only in Italy.
User Manual: Warranty
