ShoreTel
Quick Reference Guide
MESSAGE INDICATOR:
Located in the upper right
corner of the telephone. When you have a message in
voicemail, this will be flashing red.
SOFT KEYS:
The soft keys are the buttons located at the
bottom of the LCD display.
When phone is idle:
Pickup
allows users to pick up another ringing
extension
Unpark
retrieve a parked call
Mode
change your call handling mode
AUDIO CONTROL KEYS
:
Located to the left of your dial pad, the audio control keys
allow you to do the following:
Control volume by pressing up or down on the scroll
button
Use headset by pressing headset button
Mute callers by pressing the mic button on or off
Utilize the speaker by pressing speaker button
TO PLACE AN INTERNAL TELEPHONE CALL:
Lift handset.
Dial extension number or press Speed dial button
TO PLACE AN EXTERNAL TELEPHONE CALL:
Lift handset
Dial your trunk access code 8 or 9 and the
telephone number
TO ANSWER AN OUTSIDE CALL:
Lift handset and press Line key if necessary
OR
Press headset or speaker button
TO PLACE A CALL ON HOLD:
While on a call, press the
Hold
button
Line key will flash
Note: A held call will ring back after 2 minutes
To Retrieve Held Call:
Press the Flashing Line Key,
Unhold
soft key
OR
Hold
button again
REDIAL
Press the
Redial
button twice to dial the last
number called
OR
Press
Redial
and use the scroll button to select the
number you want to call, then press the
Dial
soft
key or lift the handset to place the call.
Telephone Features Continued
CALL TRANSFER:
While on a call, press
TRANSFER
Dial the extension or press the speed dial button
Press the
Transf
soft key or Hang Up to complete the
transfer
To announce the call before transferring:
While on a call, press
TRANSFER
Dial the extension or outside line
Press the
Conslt
soft key
Wait for an answer then announce the call. After
consultation, press the
Yes
soft key to complete the
transfer or Hang Up to complete the transfer
OR
Press the
Cancel
soft key to abandon the transfer and
return to the original call
To transfer a call directly to voice mail:
While on a call, press
TRANSFER
Dial the extension or press the speed dial button
QUICKLY
press the
More
soft key then press the
To MB
soft key
CONFERENCE CALL:
While on a call, press
CONFERENCE
, original caller
is put on hold and you are given dial tone
Dial the extension of the party you would like to
conference
Press the
Confrn
soft key to ring the party directly
OR
Dial the number and press the
Conslt
soft key to
speak with the recipient before ringing him or her into
the conference call.
After consultation , press the
Yes
soft key to join the
calls
OR
Press the
Cancel
soft key to abandon the conference
and return to the original two-party call.
Repeat to add additional parties
PARK:
While on a call, press the
Park
soft key
Dial the extension you wish to park the call on
Press the
Park
soft key again
Note: A parked call will return if it is unanswered
after 2 minutes
UNPARK:
To retrieve a call parked on your phone:
Press the flashing line key
To retrieve a call parked on another phone
Press the
Unpark
soft key
Dial the extension the call is parked on
Press the
Unpark
soft key
PAGE:
Lift handset
Dial paging code ____ (check with system
administrator) or press speed dial button
Speak then press the
Hang Up
soft key
Replace handset
CHANGE RING TONE:
Press
OPTIONS
Enter your password
Press the
OK
soft key
Scroll to the
Change Ring
option.
Press the
Edit
soft key.
Scroll through the available ring tones, press the
Ring
soft key to hear the selected ring tone
Press the
OK
soft key to save a ring tone
DIRECTORY:
You can use the Company Directory to find phone
numbers on your network by pressing
DIRECTORY
then
•
Enter the first few letters of someone’s first or
last name
•
Press the up and down arrows on the Scroll
button next to the display to select the desired
name. Press the
Dial
soft key to dial the number
CALL HANDLING MODES:
Use the ShoreTel Personal Communicator to configure the
modes with different call forwarding destinations and
personal greetings. You can set one of five distinct call
handling modes for your extension, including four “Do Not
Disturb” options to forward incoming calls or send them to
voice mail. You can record personal greetings, which are
linked to the active call handling mode.
By default, your phone is set to
Standard
mode, which
allows you to answer all incoming calls. Other mode
options include
In a Meeting
,
Out of Office
,
Extended
Absence
, and
Custom
.
•
Press the
Mode
soft key
•
Scroll to the desired setting call handling mode
•
Press the
OK
soft key
You can also change the call forward destination
for each call handling mode:
•
Press
OPTIONS
•
Enter your password
•
1. Call Handling
should be selected
•
Press the
Edit
soft key.
•
Select the desired call handling mode and press
the
Edit
soft key.
•
Enter the desired number and press the
OK
soft
key.
