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TABLE 6. GENERAL TROUBLESHOOTING GUIDELINES
These guidelines should be used by a qualified service agent.
Symptom
Problem
Corrective Action
WATER LEAKS
Improperly sealed, hot or cold supply connection, relief
valve, drain valve, or thermostat threads.
Tighten threaded connections.
Leakage from other appliances or water lines.
Inspect other appliances near water heater.
Condensation of flue products.
LEAKING T&P VALVE
Thermal expansion in closed water system.
Install thermal expansion tank (DO NOT plug T&P valve).
Improperly seated valve.
Check relief valve for proper operation (DO NOT plug T&P
valve).
SMELLY WATER
High sulfate or mineral content in water supply.
Drain and flush heater thoroughly, then refill.
Bacteria in water supply.
Chlorinate or aerate water supply.
PILOT WILL NOT LIGHT
Gas control knob not positioned correctly.
See the
Lighting Instructions
on the water heater’s label.
Main gas supply off.
Turn on main gas shutoff valve.
Thermopile malfunction.
Replace pilot/thermopile assembly.
No spark.
Locate piezo switch on thermostat. Replace if needed.
BURNER WILL NOT STAY
LIT
Thermopile malfunction.
Replace pilot/thermopile assembly.
Defective Gas Control.
Replace Gas Control.
PILOT OUTAGE
Dirty pilot burner.
Clean pilot assembly.
Thermopile malfunction.
Replace pilot/thermopile assembly.
Defective Gas Control.
Replace Gas Control.
Thermopile tip is not in contact with pilot flame.
Insert thermopile correctly.
NOT ENOUGH HOT
WATER
Heater not lit or thermostat not on.
See
Lighting Instructions
on the water heater’s label.
Thermostat set too low.
.
Heater undersized.
Reduce hot water use.
Low gas pressure.
Contact your gas supplier.
Incoming water is unusually cold.
Allow more time for heater to re-heat.
Leaking hot water pipes or fixtures.
Have plumber check and repair leaks.
High temperature limit switch activated.
Contact a service agency to determine cause.
WATER TOO HOT
Thermostat set too high.
.
WATER HEATER
SOUNDS
Condensation dripping on burner.
SIZZLING OR RUMBLING
Sediment or calcium in bottom of heater tank.
Drain and flush the water heater. See
.
SOOTING
Improper combustion.
No adjustment available. Contact a service agency to
determine cause.
VENT GAS ODORS
Lack of supply air.
Contact a service agency to determine cause.
Improperly installed vent piping.
Downdraft.
Poor combustion.
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