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Gocator 2000 Family
Review the guidance in this chapter if you are experiencing difficulty with a Gocator 2000 sensor system.
If the problem that you are experiencing is not described in this chapter, please refer to the Warranty and
Return Policy section (page 188) for further assistance.
Mechanical/Environmental
The sensor is warm.
•
It is normal for a sensor to be warm when powered on. A Gocator 2000 sensor is typically 15
o
C warmer than the
ambient temperature.
Connection
When attempting to connect to the sensor with a web browser, the sensor is not found (page does not load).
•
Verify that the sensor is powered on and connected to the client computer network. The Power Indicator LED
should illuminate when the sensor is powered.
•
Check that the client computer’s network settings are properly configured.
•
Ensure that the latest version of Flash is loaded on the client computer.
•
Use the LMI Discovery tool to verify that the sensor has the correct network settings. Refer to the Recovering
Sensors section (page 107) in this guide for more information.
When attempting to log in, the password is not accepted.
•
Refer to the Recovering Sensors section (page 107) in this guide for steps to reset the password.
Laser Profiling
When the Start Button or the Snapshot Button is pressed, the sensor does not emit laser light.
•
Ensure that the sticker covering the laser emitter window (normally affixed to new sensors) has been removed.
•
The laser safety input signal may not be correctly applied. Refer to the Specifications section (page 162) in this
guide for more information.
•
The exposure setting may be too low. Refer to the Exposure section (page 50) in this guide for more
information on configuring exposure time.
•
Use the Snapshot Button instead of the Start Button to capture a laser profile. If the laser flashes when you use
the Snapshot Button, but not when you use the Start Button, then the problem could be related to triggering.
Review the Trigger section (page 46) in this guide for information on configuring the trigger source.
The sensor emits laser light, but the Range Indicator LED does not illuminate and/or points are not displayed
in the Data Viewer.
•
Verify that the measurement target is within the sensor’s field of view and measurement range. Refer to the
Specifications section (page 162) in this guide to review the measurement specifications for your sensor
model.
•
Check that the exposure time is set to a reasonable level. Refer to the Exposure section (page 50) in this
guide for more information on configuring exposure time.
Troubleshooting
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