Livox HAP, Руководство пользователя

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LIVOX HAP User Manual
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2022 Livox Tech All Rights Reserved.
Troubleshooting
The table below shows you how to troubleshoot and resolve common issues with HAP (TX)
LiDAR sensors. If the issue persists, contact Livox.
Issue Solution
Cannot detect the
LiDAR sensor • Make sure that all cables are correctly wired.
• Make sure the voltage is suitable. The working voltage range
for HAP (TX) is between 9 to 18 V. Make sure the voltage of the
external power source is within the allowable range and the
positive and negative ends of the power cable are connected
correctly.
• Make sure that the LiDAR sensor is not connected to other
software.
• Make sure that the LiDAR sensor and the host PC is connected to
the same LAN.
• Make sure no security software is installed that would block
Ethernet broadcasts.
If the issue persists, turn off all firewalls, restart the Livox Viewer 2 and
try again.
Confirm the UDP packets of all connected devices using another
application (e.g., Wireshark).
Cannot connect to the
detected LiDAR sensor/
Cannot start sampling • Make sure that all cables are correctly wired.
• Make sure the voltage is suitable. The working voltage range for
HAP (TX) is from 9 to 18 V. Make sure the voltage of the external
power source is within the allowable range and the positive and
negative ends of the power cable are connected correctly.
If the issue persists, reboot the LiDAR sensor and restart the Livox
Viewer 2.
No data received Confirm the UDP packets of all connected devices using another
application (e.g., Wireshark).
After-Sales Information
Visit www.livoxtech.com/support to check the after-sales policy and warranty conditions for Livox
LiDAR sensors.