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Personal Emergency Profile
Your Personal Emergency Profile (PEP) provides our Lively Response Agents with important
information that will be critical in assisting you in uncertain or unsafe situations. The more
information you provide, the better we can assist you. You can start with basic information
and return later to easily update or add more information. It is a good idea to periodically
review your information to be certain it’s still accurate.
Typical information you provide will include:
• Your name, phone numbers, gender, date of birth and your primary language
• Locations you frequently visit
• Emergency contacts—people we can notify in case of an emergency