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Rev: 03.19.18
Solera
®
Universal Hardware
Manual Awning to
Solera Hybrid Awning
(For Aftermarket Applications)
CCD-0001269
So
Solera
Hybrid Awning Troubleshooting
What's Happening?
What Should Be Done?
Awning won’t open or close.
If optional travel locks are installed, ensure that they have
been unlocked.
Awning pitch won’t stay in the flat position.
Check for bad gas strut.
Check pitch arm bolt for proper tension. (High winds can
cause the pitch arm to deviate from the flat position due to
the built-in safety feature of the awning.)
Make sure all 3 washers are in the proper location of the
pitch arm.
Awning doesn’t close all the way.
The awning is considered completely closed as long as the
outer arm is overlapping the mount arm. This overlap can vary.
Ensure there are no obstructions in the support arm
assemblies preventing the awning from closing.
Verify the fabric is square from unit to roll tube and is
rolling up straight on the roll tube.
Awning seems to wobble when extending or
retracting.
Ensure the bolts that hold the head to the support arm
assemblies are tight.
Ensure the end caps are seated properly on the roll tube.
Ensure the shaft coming out of the head going to the end
cap isn’t bent.
Ensure the mount arms are properly secured to the wall.
Ensure no part of the support arm assemblies are bent.
Ensure the wear collar spacers are all properly located in
the support arm assemblies.
Awning rolls up backward.
The awning fabric should always be above the roll
tube. However, if the crank handle is operated past full
extension, the awning will roll up backwards. This is not a
defect. To correct the fabric orientation, simply operate the
crank handle in the retract direction and the awning will
then extend to its correct orientation and normal operation
can resume.