22 | TROUBLESHOOTING
If you have problems with the soundbar, check below for advice. If you don't find a solution here, contact After Sales Support on 1300 886 649.
Troubleshooting
Problem
Solution
No power
• Ensure that the power adaptor is properly connected.
• Ensure that there is power at the AC outlet.
• Press the button on the soundbar or button on the remote to turn the soundbar on.
Remote control does
not work
• Use the remote control closer to the soundbar. Aim directly at the sensor on the front of the
soundbar
• Insert the battery with its polarities (+/) aligned as indicated. Please check the battery is installed
correctly.
• Replace the battery.
No response from the
soundbar
• Disconnect and reconnect the power adaptor, then turn the soundbar on again.
Soundbar not found in
the Bluetooth device list
when pairing
• Ensure you have unpaired the previously paired Bluetooth device from the soundbar.
• Ensure the Bluetooth function is activated on your Bluetooth enabled device.
General sound issues
• Make sure the soundbar is connected to power and turned on, and that it’s set to the correct
mode; use the
button on the soundbar or MODE button on the remote to change the input
mode.
• If only a specific input mode is not working, it’s likely the setting is wrong or the cable used is not
working.
No sound from Netflix/
other apps
• Go to the TV settings menu, find Audio Output settings, and change the audio output mode to
'PCM' mode (instead of Auto, RAW, etc.)
No sound in USB mode
• Make sure the USB drive is in FAT32 file format, and it’s no greater than 32GB.
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