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Appendix A: Troubleshooting
Common Problems and Solutions

Wireless-G Broadband Router with SpeedBooster

12. To start over, I need to set the Router to factory default.

Hold the

Reset

button for 10 seconds and then release it. This will return the password, forwarding, and other

settings on the Router to the factory default settings. In other words, the Router will revert to its original
factory configuration.

13. My power LED will not stop flashing.

Press and hold the reset button for five seconds. If this does not work, your firmware may be corrupted. To
upgrade the firmware, follow the steps in “Appendix C: Upgrading Firmware.”

14. I need to upgrade the firmware.

In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download
the latest firmware at www.linksys.com.
Follow these steps:

1. Go to the Linksys website at http://www.linksys.com and download the latest firmware.
2. To upgrade the firmware, follow the steps in “Appendix C: Upgrading Firmware.”

15. The firmware upgrade failed, and/or the Power LED is flashing.

The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or
make the Power LED stop flashing:
•

If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open
the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s
instructions.

•

Set a static IP address on the PC; refer to “Problem #1, I need to set a static IP address.” Use the following
IP address settings for the computer you are using:

IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1

•

Perform the upgrade using the TFTP program or the Administration tab of the Router’s web-based utility.

16. My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet.
•

There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-
establish connection periodically.

1. To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the

Router.

2. Enter the password, if asked. (The default password is admin.)
3. On the Setup screen, select the option

Keep Alive

, and set the Redial Period option at 20 (seconds).

4. Click the

Save Settings

button.

5. Click the

Status

tab, and click the

Connect

button.

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Содержание WRT54GS

Страница 1: ...A Division of Cisco Systems Inc Model No Broadband Router Wireless G WRT54GS User Guide WIRELESS GHz 2 4802 11g with SpeedBooster Downloaded from www Manualslib com manuals search engine...

Страница 2: ...there are definitions for technical terms that are presented like this Also each figure diagram screenshot or other image is provided with a figure number and description like this Figure numbers and...

Страница 3: ...ng the Wireless G Broadband Router 13 Overview 13 The Setup Tab Basic Setup 14 The Setup Tab DDNS 18 The Setup Tab MAC Address Clone 19 The Setup Tab Advanced Routing 20 The Wireless Tab Basic Wireles...

Страница 4: ...ly Settings 49 Suggest a Rating 57 Using the Parental Control Service 57 Appendix A Troubleshooting 60 Common Problems and Solutions 60 Frequently Asked Questions 69 Appendix B Wireless Security 75 Se...

Страница 5: ...Connection Type 14 Figure 5 4 Static IP Connection Type 14 Figure 5 5 PPPoE Connection Type 15 Figure 5 6 PPTP Connection Type 15 Figure 5 7 HeartBeat Signal Connection Type 16 Figure 5 8 Optional Set...

Страница 6: ...ment 33 Figure 5 34 Administration Tab Log 33 Figure 5 35 Administration Tab Diagnostics 34 Figure 5 36 The Ping Test 34 Figure 5 37 The Traceroute Test 34 Figure 5 38 Administration Tab Factory Defau...

Страница 7: ...lowed Web Sites 54 Figure 6 25 E mail Restrictions 55 Figure 6 26 E mail Settings 55 Figure 6 27 Instant Messaging Restrictions 56 Figure 6 28 Password 56 Figure 6 29 Suggest a Rating 57 Figure 6 30 S...

Страница 8: ...m a wireless network The Wireless G Broadband Router with SpeedBooster bridges wireless networks of both 802 11b and 802 11g standards and wired networks allowing them to communicate with each other A...

Страница 9: ...explains how to sign up for the Service manage your account and use the Internet when the Service is actively controlling Internet traffic and messages Appendix A Troubleshooting This appendix descri...

Страница 10: ...ix provides the Router s technical specifications Appendix H Warranty Information This appendix supplies the Router s warranty information Appendix I Regulatory Information This appendix supplies the...

Страница 11: ...ter and multiple access points to work in succession to extend the roaming range and you can set up your wireless network to communicate with your Ethernet hardware as well If the wireless network is...

Страница 12: ...less PrintServer WPS54GU2 WPS11 and Wireless Ethernet Bridges WET54G WET11 When you wish to connect your wireless network with your wired network you can use the Wireless G Broadband Router s four LAN...

Страница 13: ...Internet The Internet port is where you will connect your broadband Internet connection 1 2 3 4 These ports 1 2 3 4 connect the Router to PCs on your wired network and other Ethernet network devices...

Страница 14: ...lit as long as DMZ is enabled WLAN Green The WLAN LED lights up whenever there is a successful wireless connection If the LED is flashing the Router is actively sending or receiving data over the net...

Страница 15: ...e Router to Another Hardware Installation for Connection to Your Broadband Modem 1 Power down your network devices 2 Locate an optimum location for the Router The best place for the Router is usually...

Страница 16: ...se the power adapter supplied with the Router Use of a different adapter may result in product damage Now that the hardware installation is complete proceed to Chapter 5 Configuring the Wireless G Bro...

Страница 17: ...the User Name field blank In the Password field enter the password you have set the default password is admin Then click the OK button 3 The first screen that appears will display the Setup tab In th...

Страница 18: ...or Ethernet devices you want to connect to the Broadband Router Disconnect the selected computers or devices from the other router and then connect them to the Broadband Router s numbered ports using...

Страница 19: ...cal outlet Only use the power adapter supplied with the Broadband Router Use of a different adapter may result in product damage Now that the hardware installation is complete proceed to Chapter 5 Con...

Страница 20: ...he Router change the Password from its default There are seven main tabs Setup Wireless Security Access Restrictions Applications Gaming Administration and Status Additional tabs will be available aft...

Страница 21: ...on DHCP which should be kept only if your ISP supports DHCP or you are connecting through a dynamic IP address Static IP If you are required to use a permanent IP address to connect to the Internet se...

Страница 22: ...t applies to connections in Europe only Specify Internet IP Address This is the Router s IP address as seen from the Internet Your ISP will provide you with the IP Address you need to specify here Sub...

Страница 23: ...button next to Keep Alive In the Redial Period field you specify how often you want the Router to check the Internet connection The default Redial Period is 30 seconds Optional Settings Some of these...

Страница 24: ...umber of PCs that you want the DHCP server to assign IP addresses to This number cannot be greater than 253 The default is 50 Client Lease Time The Client Lease Time is the amount of time a network us...

Страница 25: ...is pull down menu enter the DDNS service with which you have membership User Name Enter the User Name for your DDNS account Password Enter the Password for your DDNS account Host Name The is the DDNS...

Страница 26: ...your ISP you may assign the MAC address you have currently registered with your ISP to the Router with the MAC Address Clone feature Enable Disable To have the MAC Address cloned click the radio butto...

Страница 27: ...set up a static route between the Router and another network select a number from the Static Routing drop down list A static route is a pre determined pathway that network information must travel to r...

Страница 28: ...SSID must be identical for all devices in the wireless network It is case sensitive and must not exceed 32 characters use any of the characters on the keyboard Make sure this setting is the same for a...

Страница 29: ...rithm TKIP or AES Enter a WPA Shared Key of 8 63 characters Then enter a Group Key Renewal period which instructs the Router how often it should change the encryption keys WPA RADIUS This option featu...

Страница 30: ...ethod which is not as secure as WPA To use WEP select a Default Transmit Key choose which Key to use and a level of WEP encryption 64 bits 10 hex digits or 128 bits 26 hex digits Then either generate...

Страница 31: ...his button will block wireless access by MAC Address Permit Only Clicking this button will allow wireless access by MAC Address Edit MAC Address Filter List Clicking this button will open the MAC Addr...

Страница 32: ...Fallback feature Auto Fallback will negotiate the best possible connection speed between the Router and a wireless client The default value is Auto CTS Protection Mode CTS Clear To Send Protection Mod...

Страница 33: ...nly minor reduction of the default value 2347 is recommended If a network packet is smaller than the preset RTS threshold size the RTS CTS mechanism will not be enabled The Router sends Request to Sen...

Страница 34: ...of packets at the IP layer To allow IPSec tunnels to pass through the Router click Enable IPSec Pass Through is enabled by default PPTP Pass through Point to Point Tunneling Protocol PPTP allows the...

Страница 35: ...unt you will need an active Internet connection Enable Disable If you want to use the Linksys Parental Control feature click the Enable radio button If you want to disable the Linksys Parental Control...

Страница 36: ...e two kinds of policies one kind to manage Internet access and another kind to manage inbound traffic To create an Internet Access policy 1 Select a number from the Internet Access Policy drop down me...

Страница 37: ...ort range Then click the Modify button To delete a service select it from the list on the right Then click the Delete button When you are finished making changes on the Port Services screen click the...

Страница 38: ...art End This is the port range Enter the number that starts the port range under Start and the number that ends the range under End Protocol Enter the protocol used for this application either TCP or...

Страница 39: ...ports you want to have opened while DMZ hosting opens all the ports of one computer exposing the computer to the Internet Any PC whose port is being forwarded must have its DHCP client function disabl...

Страница 40: ...the Router this way as usual UPnP When using UPnP features select Enable As allowing this may present a risk to security this feature is disabled by default Change these settings as described here an...

Страница 41: ...the Stop button Click the Clear Log button to clear the screen Click the Close button to return to the Diagnostics screen Traceroute Test To test the performance of a connect click the Traceroute but...

Страница 42: ...re Upgrade Firmware can be upgraded by clicking the Upgrade button after browsing for the firmware which you can download from the Linksys website Do not upgrade your firmware unless you are experienc...

Страница 43: ...you set on the Setup Tab Host Name If required by your ISP this would have been entered on the Setup Tab Domain Name If required by your ISP this would have been entered on the Setup Tab Configuratio...

Страница 44: ...server that will be displayed here Start IP Address For the range of IP Addresses used by devices on your local Ethernet network the beginning of that range is shown here End IP Address For the range...

Страница 45: ...ixed G Only or Disabled used by the network SSID As entered on the Wireless tab this will display the wireless network name or SSID DHCP Server If you are using the Router as a DHCP server that will b...

Страница 46: ...ed in You can also manually block or allow specific websites based on your own judgment To protect your family from unsolicited messages you can set up e mail and Instant Message filters You select wh...

Страница 47: ...Support Center Refer to the Managing Linksys Parental Controls section Web based Utility If you are using the Router s Web based Utility go to the Access Restrictions tab Parental Control screen Click...

Страница 48: ...ment before you can accept the Agreement Then click the Accept button If you do not want to accept the Agreement click the Cancel button 2 The Sign Up screen will appear Enter a User Name and Password...

Страница 49: ...Code fields Select your country from the Country drop down menu Your phone number is optional In the Billing Information section select your credit card from the Credit Card drop down menu Complete th...

Страница 50: ...gratulations screen If you want to create user profiles for your family members now click the Create Profiles button For additional instructions proceed to step 4 of the Managing Linksys Parental Cont...

Страница 51: ...tions tab 3 Click the Manage Account button on the Parental Controls screen This screen also lists the status of your Parental Controls account 4 The login screen will appear For future reference crea...

Страница 52: ...to Service Click Subscribe to Service to sign up for your Parental Controls subscription before your free trial period expires The Purchase Linksys Parental Control Service screen will appear Follow t...

Страница 53: ...Confirm Password field 3 Complete the Email field the e mail address you enter will receive service administration notices only 4 Click the Save button to save your changes or click the Cancel button...

Страница 54: ...ding to sort entries To view the activities during a specific time period use the Day Range drop down menu Click the Refresh button to update the report To delete specific entries click the checkbox n...

Страница 55: ...heading to sort entries To view the activities during a specific time period use the Day Range drop down menu Click the Refresh button to update the report To delete specific entries click the checkb...

Страница 56: ...7 Adult and Family Manager Read the online category descriptions to learn what types of restrictions are enabled for each category or refer to the Maturity Level section 3 Click the Back button to ret...

Страница 57: ...ategories Web Browsing Restrictions E mail and Instant Messaging For each category you have three levels of monitoring available Click the radio button next to your choice in each category Web Browsin...

Страница 58: ...llowed from 3 PM to 10 PM on weekdays and from 8 AM to 10 PM on weekends Mature Teen 16 17 Web browsing is limited to Youth categories plus games lingerie and swimsuits nudity and web communication si...

Страница 59: ...et access for an entire day click the day of the week in the Block All Day row If you want to reset the Time Restrictions to the default settings for a specific age category click the appropriate age...

Страница 60: ...ion Unknown Violence Weapons Web Communications Click a category title for an online description of the category Click the checkbox of a category to allow or block access A checkmark indicates an allo...

Страница 61: ...allowed Web site select the name of the Web site in the Allow Web Sites field and then click the Remove button To add a blocked Web site enter the name of the Web site in the Block this Web site field...

Страница 62: ...e mail address 5 Complete the Incoming Mail Server and Account Name fields If you are not sure click the words Click here of Click here to use suggested names Suggestions will automatically appear in...

Страница 63: ...d button to add the approved contact To remove an approved contact click the contact s name in the Instant Messaging Correspondents field and then click the Remove button Click the Cancel button to ca...

Страница 64: ...Control Service When the Linksys Parental Control Service is actively managing your family s Internet activities you must sign in with the Linksys Parental Control Service before you can access the I...

Страница 65: ...reen will appear in the upper right corner of your desktop 4 Depending on your profile the Linksys Parental Control Service will permit or deny Internet access as well as regulate e mail or Instant Me...

Страница 66: ...Parental Control Billing Support Center will appear Preferences To change your preferences for the Status screen click Preferences You will have these three choices Enabled Enables the Status screen...

Страница 67: ...assign a static IP address to a PC by performing the following steps For Windows 98SE and Me 1 Click Start Settings and Control Panel Double click Network 2 In The following network components are in...

Страница 68: ...he following instructions assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like previous Windows versions please follo...

Страница 69: ...a different computer to verify that your original computer is not the cause of the problem If you do NOT get a reply there may be a problem with the connection Try the ping command from a different co...

Страница 70: ...hese steps to set up port forwarding through the Router s web based utility We will be setting up web ftp and mail servers 1 Access the Router s web based utility by going to http 192 168 1 1 or the I...

Страница 71: ...port server to go to For example if the web server s Ethernet adapter IP address is 192 168 1 100 you would enter 100 in the field provided Check Appendix E Finding the MAC Address and IP Address for...

Страница 72: ...ased utility by going to http 192 168 1 1 or the IP address of the Router Enter the default password admin and click the Administrations Management tab 2 Enter a different password in the Router Passw...

Страница 73: ...d or make the Power LED stop flashing If the firmware upgrade failed use the TFTP program it was downloaded along with the firmware Open the pdf that was downloaded along with the firmware and TFTP pr...

Страница 74: ...eck if other PCs work If they do ensure that your workstation s IP settings are correct IP Address Subnet Mask Default Gateway and DNS Restart the computer that is having a problem If the PCs are conf...

Страница 75: ...so that it s higher up above your other networking gear Change CTS Protection to Disable under advanced wireless settings 21 I do not see a speed improvement while surfing wirelessly with my SpeedBoo...

Страница 76: ...nection speed will vary depending on the speed of your broadband connection The Router also supports 100Mbps over the auto sensing Fast Ethernet 10 100 switch on the LAN side of the Router What is Net...

Страница 77: ...ct at the same time even if on the same LAN not a problem with 1 0 1 3 As far as hosting games the HL server does not need to be in the DMZ Just forward port 27015 to the local IP address of the serve...

Страница 78: ...Make sure that Internet Explorer is set to Never dial a connection For Netscape Navigator click Edit Preferences Advanced and Proxy Make sure that Netscape Navigator is set to Direct connection to the...

Страница 79: ...duct supports the following IEEE 802 11b functions CSMA CA plus Acknowledge protocol Multi Channel Roaming Automatic Rate Selection RTS CTS feature Fragmentation Power Management What is ad hoc mode W...

Страница 80: ...s of users around the globe What is Spread Spectrum Spread Spectrum technology is a wideband radio frequency technique developed by the military for use in reliable secure mission critical communicati...

Страница 81: ...o I resolve issues with signal loss There is no way to know the exact range of your wireless network without testing Every obstacle placed between the Router and a wireless PC will create signal loss...

Страница 82: ...mation on implementing these security features refer to Chapter 6 Configuring the Wireless G Broadband Router Security Threats Facing Wireless Networks Wireless networks are easy to find Hackers know...

Страница 83: ...harder for a hacker to access your network with a random MAC Address WEP Encryption Wired Equivalent Privacy WEP is often looked upon as a cure all for wireless security concerns This is overstating W...

Страница 84: ...tween the device and the server Last enter a Group Key Renewal period which instructs the device how often it should change the encryption keys RADIUS WEP used in coordination with a RADIUS server Thi...

Страница 85: ...nstructions 1 Download the firmware from Linksys s website at www linksys com 2 Click Firmware Upgrade from the Web Utility s Administration tab and the Upgrade Firmware screen will appear 3 Enter the...

Страница 86: ...Cs follow to communicate over a network This is true for wireless networks as well Your PCs will not be able to utilize wireless networking without having TCP IP enabled Windows Help provides complete...

Страница 87: ...the OK button 2 When the IP Configuration screen appears select the Ethernet adapter you have connected to the Router via a CAT 5 Ethernet network cable 3 Write down the Adapter Address as shown on yo...

Страница 88: ...ess cloning or MAC filtering Another screen will show the Ethernet adapter s IP address Shown in the example as 192 168 1 100 Your computer may show something different For the Router s Web based Util...

Страница 89: ...an access point AES Advanced Encryption Standard A method that uses up to 256 bit key encryption to secure data Backbone The part of a network that connects most of the systems and networks together a...

Страница 90: ...s firewall protection from one PC allowing it to be seen from the Internet DNS Domain Name Server The IP address of your ISP s server which translates the names of websites into IP addresses Domain A...

Страница 91: ...Transport Protocol The communications protocol used to connect to servers on the World Wide Web IEEE The Institute of Electrical and Electronics Engineers An independent institute that develops networ...

Страница 92: ...A standard mail server commonly used on the Internet Port The connection point on a computer or networking device used for plugging in cables or adapters PPPoE Point to Point Protocol over Ethernet A...

Страница 93: ...computers allowing a large number of devices to share a limited number of ports 2 A device for making breaking or changing the connections in an electrical circuit TCP Transmission Control Protocol A...

Страница 94: ...A method of encrypting network data transmitted on a wireless network for greater security WINIPCFG A Windows 98 and Me utility that displays the IP address for a particular networking device WLAN Wir...

Страница 95: ...00 RJ 45 Port LAN Four 10 100 RJ 45 Switched Ports One Power Port One Reset Button Cabling Type UTP CAT 5 LEDs Power DMZ WLAN LAN 1 2 3 4 Internet RF Power Output 18 dBm UPnP able cert Able Security f...

Страница 96: ...al 12V DC 1 0A Certification FCC IC 03 CE Operating Temp 0 C to 40 C 32 F to 104 F Storage Temp 20 C to 70 C 4 F to 158 F Operating Humidity 10 to 85 Non Condensing Storage Humidity 5 to 90 Non Conden...

Страница 97: ...UDING ANY IMPLIED WARRANTY OF NON INFRINGEMENT ARE DISCLAIMED Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to You This warran...

Страница 98: ...ntenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for assistance FCC R...

Страница 99: ...sten ja sit koskevien n iden direktiivien muiden ehtojen mukainen Linksys d clare la Wireless G Broadband Router est conforme aux conditions essentielles et aux dispositions relatives la directive 199...

Страница 100: ...roducts Give our advice line a call at 800 546 5797 LINKSYS Or fax your request in to 949 823 3002 If you experience problems with any Linksys product you can call us at 800 326 7114 Don t wish to cal...

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