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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-G Router for Mobile Broadband
How many channels/frequencies are available with the Router?
There are eleven available channels, ranging from 1 to 11, in North America. There are thirteen available
channels, ranging from 1 to 13, in most of Europe. There may be additional channels available in other regions,
subject to the regulations of your region and/or country.
How do I connect to the mobile network?
There are three options available to connect to the mobile network.
The first option is to power on the Router with the mobile broadband data card inserted. Then press the
Data Card Connect/Disconnect button on the front panel of the Router. The Router will connect to the mobile
network via the mobile broadband data card. If this is successful, the Data Card LED on the Router will light up.
The second option is to log onto the Router via the Web-based Utility. On the first screen you see, the
Basic Setup
screen, click the
Connect
button near the top of the screen. The Router will connect to the mobile network via the
mobile broadband data card. If this is successful, the Mobile Connection line will say, “Connected” instead of
“Disconnected.”
The third option is to enable the Router’s Auto Connect feature. This will enable the Router to automatically
connect to the mobile network whenever it is powered on. As with the second option, this can be done using the
Web-based Utility of the Router. On the first screen you see, the
Basic Setup
screen, click the
Mobile Network
tab. On the
Mobile Network
screen, there is an Auto Connect option at the top of the screen. Click the Enable radio
button, and then click the Save Settings button. After the webpage has refreshed, click the
Basic Setup
tab. On
the
Basic Setup
screen, click the
Connect
button to connect to the mobile network. The next time the Router is
powered on, it will automatically connect to the mobile network.
What do the indicator LEDs signify on the Router?
POWER
This green LED will be solidly lit when the Router is powered on.
ETHERNET
Each of these green LEDs will be solidly lit when there is an active connection to the
corresponding Ethernet port of the Router. Each LED flashes when there is network traffic
passing through the corresponding port.
WIRELESS
This green LED will be solidly lit when the Router is connected to the Wireless-G (802.11g)
and/or Wireless-B (802.11b) network. The LED flashes when there is network traffic passing
through the wireless connection.
DMZ
This green, De-Militarized Zone (DMZ) LED will be solidly lit when the Router’s DMZ function is
active. The DMZ function allows one local computer to be exposed to the Internet.
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