Dual-Mode Internet Telephony Kit
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Appendix A: Troubleshooting
Common Problems and Solutions
If you were supposed to hear a beep, then do the following:
A. Remove the handset from the charger, and then place it on the charger again.
B. Clean the charging contacts with a clean and dry cloth.
4. The Battery Empty icon is displayed even though the handset has charged for more than 14 hours.
Do the following:
A. Make sure the Battery icon indicates recharging when the handset is on the charger.
B. Use new rechargeable batteries.
5. The handset’s display screen is blank.
Do the following:
A. Check to see if the batteries are positioned properly in the battery compartment.
B. Make sure that you have properly connected the handset, charger, and USB base station. (Refer to
“Chapter 3: Getting Started.”)
C. Put the handset on the charger to recharge the batteries.
6. The audio quality is poor.
Do the following:
A. Move the handset closer to the USB base station.
B. There may be interference from nearby electrical devices. Move the USB base station and
Skype-enabled PC as needed.
C. If the USB base station and Skype-enabled PC is in a room with thick walls, move the USB base station
and Skype-enabled PC as needed.
7. The audio volume is too low or too loud.
The speaker volume on your PC or the handset may be set incorrectly. Adjust the volume on your PC and
handset (refer to “Chapter 3: Getting Started”).
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