Troubleshooting
Carry out the problem-solving measures described in the following section before contacting
Customer Support. Do not attempt to repair the DVD player by yourself.
T
urn off the DVD player immediately as soon as you suspect a malfunction. Unplug the power
plug and check whether the DVD player is unusually warm or whether smoke is rising from it.
Other possible causes for problems:
Static discharges or other external interferences can cause the DVD player to malfunction. When
this happens, disconnect the power plug from the mains socket and plug it back in.
If the problem persists, disconnect the device from the mains again and contact Customer Service
or a repair shop.
Problem
Possible cause
Remedy
The DVD
player does
not work
Disc cover
not closed
Close disc cover
No disc inserted
Insert disc
Disc inserted the wrong way
Insert disc with label facing up
Disc dirty or deformed
Clean disc, or insert other disc
Regional code of the player does
not match the regional code of the
D
VD
Purchase DVD with
corresponding regional code
Moisture on lens
Remove disc and turn off DVD
player for at least two hours
No sound
Device not properly connected
Check connections and connect
device in the correct way
Headphones connected
(loudspeaker off)
Pull out the headphones
DVD sound settings incorrect
Check sound settings and set
sound correctly
Disc dirty or deformed
Clean disc, or insert other disc
No video
TV screen is off or in the incorrect
video mode
Turn on LCD screen and/or set
correct video mode
Device not properly connected
Check connections and connect
device in the correct way
Poor video
and/or audio
quality
Disc dirty or deformed
Clean disc, or insert other disc
Repeated
playback of a
section
Loop mode is switched on
Exit the loop mode
Disc dirty or deformed
Clean disc, or insert other disc
Remote
control
does not work
Obstacle between remote control
and DVD player
Remove obstacle
Remote control not pointed at DVD
player
Point remote control directly at
DVD player
Remote control battery inserted
the wrong way
Check the battery's polarity and,
if necessary, insert battery
correctly
Battery too low or completely
discharged
Insert new battery
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