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41

TROUBLESHOOTING

EN

Wi-Fi

Symptoms

Possible Cause & Solution

Your home appliance 

and smartphone are 

not connected to the 

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

•  Find the Wi-Fi network connected to your smartphone and remove it, then 

register your appliance on 

LG SmartThinQ

.

Mobile data for your smartphone is turned on.

•  Turn off the 

Mobile data

 of your smartphone and register the appliance 

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

•  The wireless network name (SSID) should be a combination of English 

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 

GHz and connect the appliance to the wireless router. To check the router 

frequency, check with your Internet service provider or the router 

manufacturer.

The distance between the appliance and the router is too far.

•  If the distance between the appliance and the router is too far, the signal 

may be weak and the connection may not be configured correctly. Move 

the location of the router so that it is closer to the appliance.

Содержание WTG6534W

Страница 1: ...ully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference EN ENGLISH WTG6534W MFL67568786 Rev 01_061919 www lg com Copyright 2019 LG Electronics Inc All Rights Reserved ...

Страница 2: ......

Страница 3: ...on Place Requirements 12 Connecting the Water Inlet Hoses 13 Installing the Drain Hose 14 Levelling the Appliance 15 OPERATION 16 Operation Overview 16 Preparing Laundry 16 Adding Detergents Softeners and Bleaches 18 Control Panel 20 Programme 22 Extra Options and Functions 24 SMART FUNCTIONS 28 Using LG SmartThinQ Application 28 Using Smart Diagnosis 30 MAINTENANCE 31 Cleaning after Every Wash 31...

Страница 4: ...ical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with thi...

Страница 5: ...and other residential type environments Bed and breakfast type environments Areas for communal use in blocks of flats or in launderettes The inlet water pressure must be between 30 and 600 kPa The maximum capacity in some cycles for dry clothes to be washed is 6 5 kg Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken ...

Страница 6: ... and ordinances Improper connection of the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded Tighten and secure the drain hose at connecting ends to avoid separation For models with only one inlet water supply valve do not connect to hot water Connect to col...

Страница 7: ...a break or rupture should occur Check the condition of the fill hoses they may need replacement after 5 years Do not use or store flammable or combustible substances ether benzene alcohol chemical LPG combustible spray insecticide air freshener cosmetics etc near the appliance If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and v...

Страница 8: ...using any electrical appliance which is connected to the HOT water system This simple procedure will allow any built up hydrogen gas to escape Since the gas is flammable do not smoke or use an open flame or appliance during this process Maintenance Remove the power plug when you clean the appliance Securely plug the power plug in the outlet socket after completely removing any moisture and dust Do...

Страница 9: ...ng materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside ...

Страница 10: ...ns may change without notice to improve the quality of the appliance Front View This feature is only available on some models a Door b Tempered Glass c Detergent Dispenser Drawer d Bleach Dispenser e Drum f Levelling Feet g Drain Hose h Control Panel i Power Cord j Hot and Cold Water Inlets ...

Страница 11: ... on some models a Cold and Hot Water Inlet Hoses b Drain Hose c Tie Strap Specifications Model WTG6534W Power Supply 220 240 V 50 Hz Dimension Width X Depth X Height 540 mm X 540 mm X 945 mm Product Weight Approx 38 kg Permissible Inlet Water Pressure 30 600 kPa ...

Страница 12: ... or stand It may cause injury or serious malfunctioning Ventilation Make sure that air circulation around the appliance is not impeded by carpets rugs etc Ambient Temperature Do not install the appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point If the appl...

Страница 13: ...Two rubber seals a are supplied with the water inlet hoses They are used to prevent water leaks Make sure the connection to taps should be sufficiently tight Do not use mechanical devices such as multi grips to tighten the inlet hoses Ensure that the curved end of the water inlet hose is connected to the appliance Connecting the Hose to the Water Tap Connecting Screw Type Hose to Tap with Thread S...

Страница 14: ...he adaptor Installing the Drain Hose Before connecting the drain hose check your drain hose model and choose the correct instruction Installing the Drain Hose with the Elbow Bracket The drain hose must not be placed higher than 120 cm above the floor Water in the appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If...

Страница 15: ...raise or turn the adjustable feet counterclockwise to lower from front to back side to side and corner to corner NOTE Do not insert pieces of wood etc under the feet Timber or suspended type flooring will contribute to excessive vibration and unbalance Reinforcing or bracing the timber floor may need to stop or reduce excessive noise and vibration Do not install the appliance on any elevated surfa...

Страница 16: ...e briefly without water to measure the weight of the laundry If the START PAUSE button is not pressed within a certain time the appliance will shut off and all settings will be lost 6 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling NOTE The Auto Restart function allows the cycle to restart by itself in case of powe...

Страница 17: ...underwired bras in a wash net Close zippers hooks and strings to make sure that these items do not snag other clothes Pre treat dirt and stains by saturating the dirt and stains with dissolved detergent and brushing them in order to remove dirt CAUTION Do not wash or spin any item labelled or known to be water proof or water resistant even if the product care label on the item permits machine wash...

Страница 18: ...g General powdered detergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or designated detergents only for wool For better washing performance and whitening use detergent that contains general powdered bleach Detergent is dispensed from the dispenser at the beginning of the cycle Dilute liquid detergent with water pour into the drum an...

Страница 19: ... doing so will cause staining on the clothes that will be difficult to remove Adding Liquid Bleaches Before starting the appliance pour the measured amount of bleach directly into the bleach dispenser a Avoid splashing or overfilling Mix powdered bleach with water to a liquid consistency and pour it into the bleach dispenser Check clothing care label for special instructions and separate the laund...

Страница 20: ...utes when in pause then the appliance will automatically turn off For customer safety the door will be locked automatically during operation If there is additional laundry to put in press START PAUSE to unlock c Program Button Programmes are available according to the laundry type The lamp will light up to indicate the selected programme d Extra Options and Functions You can use the extra options ...

Страница 21: ... displayed The time can change as options are selected If the display shows then the time will be displayed after the load sensing has detected the laundry size The time shown is only an estimate Several external factors laundry size room temperature incoming water temperature etc can affect the actual time H The Door Lock icon turns on when the cycle starts and the door is locked f The Wi Fi icon...

Страница 22: ...lectricity to wash normal clothes Information for Energy Test Select the water temperature to suit wash cycles Always follow clothes manufacturer s care label or instructions when washing For normally soiled items select the programme and options as below and test it in accordance with AS NZS 2040 1 Programme Eco Cotton Option press Water Level for 3 seconds Hot Wash and Cold Wash The test results...

Страница 23: ... laundry net and then soak and sink them in water so that they are less likely to float If the items float during the wash or spin it may damage the appliance and the clothes Regardless of size we recommend washing bedclothes individually If two bedclothes with different materials are washed at the same time it might cause a spin malfunction due to imbalance CAUTION When putting a blanket into the...

Страница 24: ...e number of rinses When the Rinse option is selected l icon is lit If selecting the maximum number of rinses then this option is deactivated NOTE This option is only available on some programmes Intensive Rinse Use this option to remove detergents more effectively When the Rinse button is pressed Intensive Rinse option is selected When the Intensive Rinse option is selected q and l icons are lit I...

Страница 25: ... Delay Use this function to delay ending time The appliance will start automatically and finish after a specified time interval 1 Press the POWER button 2 Select a washing programme 3 Press the Time Delay button to set the required delay ending time 4 Press the START PAUSE button NOTE This function is the time to the end of the programme not the start The actual running time may vary due to water ...

Страница 26: ...the controls This function can prevent children from changing programmes or operating this appliance NOTE Once this function is set all buttons are locked except the POWER button When the controls are locked CL and the remaining time are alternatively shown on the display during the wash while the child lock is engaged Turning off the power will not reset this function You must deactivate this fun...

Страница 27: ...el the water level will be set automatically Rinse and Spin Spin only Rinse only Wash only 1 s or t Press the POWER button 2 l Press the Rinse button p Press the Spin button l Press the Rinse button k Press the Wash button 3 Rinse and spin are automatically selected Press the Spin button to adjust spin strength Press the Spin button until the spin function is cancelled Rinse and spin are automatic...

Страница 28: ...the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi may not connect or the connection may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding wireless environment can make the wireless network service run slowly The appliance cannot be registered...

Страница 29: ...e remotely You can also monitor your cycle operation so you know how much time is left in the cycle Using This Function 1 Press the POWER button 2 Put the laundry into the drum 3 Press and hold Remote Start button for 3 seconds to enable this function 4 Start a cycle from the LG SmartThinQ application on your smartphone NOTE Once this function is enabled you can start a cycle from the LG SmartThin...

Страница 30: ...tion Using Smart Diagnosis Smart Diagnosis Through the Customer Information Centre Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails Use this function only to contact the service representative not during normal operation 1 Press the POWER button to turn on the appliance Do not press any other buttons 2 Whe...

Страница 31: ...can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not press on the surface or the display with sharp objects Dispenser Drawer Detergent and fabric softener may build up in the dispenser drawer Remove the drawer and inserts from the dispenser drawer and check for ...

Страница 32: ...y especially if there is no floor drain gully in the immediate vicinity IE error message will be displayed on the control panel when water is not entering the detergent drawer If the water is very hard or contains traces of limescale the filter on the water inlet may be clogged 1 Turn off the power and the water tap and then unscrew the water inlet hose 2 Remove the water inlet filter with small p...

Страница 33: ...ot operate normally Make sure to install the appliance where it will not freeze during winter In case the appliance must be installed outside on a porch or in other outdoor conditions make sure to check the following How to Keep the Appliance from Freezing After closing the tap disconnect the cold water inlet hose from the tap and remove water while keeping the hose facing downwards How to Handle ...

Страница 34: ...t closed properly Close the door completely If the error code is still displayed call for service dL DOOR LOCK ERROR Door is not locked properly Check nothing is caught under the door including shipping materials or clothing Close the door completely If the error code is still displayed call for service dr DRAIN FEATURE The appliance is paused during a cycle for a few minutes The cycle will be can...

Страница 35: ... too small Add more items to allow the appliance to balance the laundry Heavy items are mixed with lighter items Wash items of somewhat similar weight The load is out of balance Manually redistribute the laundry if laundry have become tangled tE TEMPERATURE SENSOR ERROR Control error Unplug the appliance and wait 60 seconds Reconnect power and try again If the error code is still displayed call fo...

Страница 36: ...reign objects If noise continues after the appliance is restarted call for service Thumping sound Heavy laundry may produce a thumping sound This is usually normal If the sound continues the appliance is probably out of balance Stop and redistribute the laundry The laundry may be out of balance Pause the cycle and redistribute the laundry after the door unlocks Vibrating noise Packaging materials ...

Страница 37: ...ain hose installation and check for restrictions in the drain Contact a plumber to repair drain pipe Drain hose has come out of drain or is not inserted far enough Tie drain hose to supply hose or standpipe to prevent it from coming out during drain For smaller drain pipes insert the drain hose into the pipe as far as the drain hose flange For larger drain pipes insert the drain hose into the pipe...

Страница 38: ...ycle where it stopped once power is restored Control needs to be reset Press the POWER button then reselect the desired programme and press the START PAUSE button START PAUSE was not pressed after a cycle was set Press the POWER button then reselect the desired cycle and press the START PAUSE button If the START PAUSE button is not pressed within a certain time the appliance will be turned off Ext...

Страница 39: ...w the guidelines provided by the detergent manufacturer Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the laundry Heavy items are mixed with lighter items Always try to wash items of somewhat similar weight to allow the appliance to evenly distribute the weight of the laundry for spinning The load is out of balance Manually redistribute the ...

Страница 40: ... sorted Always wash dark colours separately from light colours and whites to prevent discolouration Never wash heavily soiled items with lightly soiled items Wrinkling Appliance is not unloaded promptly Always remove items from the appliance as soon as the cycle is complete Appliance overloaded The appliance can be fully loaded but the drum should not be tightly packed with items The door of the a...

Страница 41: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router m...

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