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•
Video images if appear white and black adjust the
settings in the OSD to get back the colorful image.
•
Select the Night mode if the network camera is
connected at a place where surrounding light is less
or dark.
•
If we obtain lower frame rate than set we need to
check from the system administrator for sufficient
bandwidth available or reduce the number of
applications running on the client computer.
•
If the client PC’s are unable to access the multicast
stream, check with the system administrator for the
use of a valid multicast address or check if the router is
supporting multicasting.
•
If the images appear to have white of gray stripes on
it, upgrade the Video graphics driver on the client PC
to the latest version.
•
Video images may be noisy if you are using the
camera in a very low light environment or the bit rate/
quality is set to very low values. Provide higher values
for quality and support the surrounding environment
with enough light.
Audio condition
•
The client computer that is interacting with the
camera needs to have a sound card that is functional
to support speaker and microphone.
•
The sound card needs to be checked for its support for
full duplex communication.
•
Ensure that the mute button of the client computer is
not set and all the audio settings are correct.
•
Speaker button on the web viewer should be enabled
to listen the audio from the network camera.
•
Ensure that the bidirectional audio button is enabled
on the Web viewer and the microphone is set.
•
Change the input and the output gain for microphone
and the speaker respectively to set correct audio level.
For all further support please contact the supplier or forums
or websites.
Troubleshooting
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