16
ENGLISH
Troubleshooting
Problem
Solution
The power does not
turn on
Check the battery level and charge it.
Cannot make a call with
the headset
If the mobile phone does not support headset and hands-free functions,
you cannot use the calling features.
Check the battery level and charge it.
Cannot register
the headset to the
mobile phone
Check whether the headset is turned on.
Check whether the headset is in Search mode.
- Simultaneously press and hold the
MFB
and slide the
Power switch
to the
ON position and the headset switches to Search mode.
The sound is low
Control the sound level of the device connected to the headset.
The Google Assistant not
responding
Check the Installation and Usage Requirements of the Google Assistant that
are described in the Google Assistant.
Make sure you are in a country where the Google Assistant is available.
- For additional support, visit: g.co/headphones/help
