5
Troubleshooting
Troubleshooting
48
Trouble
shoo
ting
5
Troubleshooting
General
Symptom
Cause & Solution
The Power does not turned on.
y
Plug the power cord into the wall outlet securely.
The unit does not start
playback.
y
Insert a playable disc. (Check the disc type, color system, and regional
code.)
y
Place the disc with the playback side down.
y
Place the disc on the disc tray correctly inside the guide.
y
Clean the disc.
y
Cancel the Rating function or change the rating level.
The angle cannot be changed.
y
Multi-angles are not recorded on the DVD Video being played.
Cannot play movie, photo or
music files.
y
The files are not recorded in a format that the unit can play.
y
The unit does not support the codec of the movie file.
The remote control does not
work properly.
y
The remote control is not pointed at the remote sensor of the unit.
y
The remote control is too far from the unit.
y
There is an obstacle in the path of the remote control and the unit.
y
The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or off.
You can reset the unit as follows.
y
Unplug the power cord, wait at least five seconds, and then plug it in
again.
The unit is not operating normally.
Network
Symptom
Cause & Solution
BD-LIVE feature does not work.
y
The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y
Ensure that the unit is correctly connected to the local area network
and can access the internet (see page 23-25).
y
Your broadband speed may not fast enough to use the BD-LIVE
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed is recommended.
y
The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Streaming video services (such
as YouTube™, etc.) are often
stopped or “buffer” during
playback.
y
Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.