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47

TROUBLESHOOTING

ENGLISH

Parts & Features

There is water inside or 

outside of the 

appliance.

Is there water leakage around the appliance?

•  Check if the water has leaked from a sink or another place.

Is there water on the bottom of the appliance?

•  Check if the water is from the thawed frozen food or a broken or dropped 

container.

Symptoms

Possible Cause & Solution

The appliance door is 

not closed tightly.

Is the appliance leaning forward?

•  Adjust the front feet to raise the front side slightly.

Were the shelves properly assembled?

•  Refit the shelves if needed.

Did you close the door with excessive force?

•  If you apply too much force or speed when closing the door, it may remain 

briefly open before closing. Make sure that you do not slam the door 

closed. Close the door gently.

It is difficult to open 

the appliance door.

Did you open the door right after you closed it?

•  If you try to open the appliance door within one minute after you closed it, 

you may have difficulties because of the pressure inside the appliance. Try 

to open the appliance door again in a few minutes so that the internal 

pressure stabilizes.

Door mullion does not 

fold in and out 

properly.

Are front levelling legs extended, the appliance level, and doors aligned?

•  Once the door baskets are filled, the doors may become misaligned, 

preventing the door mullion or the Auto Open Door function from working 

properly. Extend both front levelling legs fully so they are in firm contact 

with the floor. Follow the instruction in the Door Alignment section to raise 

the left fridge door until the door mullion is once again working properly. 

Adjust the right fridge door so it aligns with the left fridge door.

The inside lamp in the 

appliance does not 

turn on.

Lamp failure

•  Close the door and re-open. If the lamp does not turn on, please contact 

the LG Electronics customer information centre. Do not attempt removal 

of the lamp.

Symptoms

Possible Cause & Solution

global_main.book.book  Page 47  Friday, October 23, 2020  9:13 AM

Содержание GR-X22FTQLL

Страница 1: ...installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL70525085 Rev 00_102320 www lg com Copyright 2020 LG Electronics Inc All Rights Reserved global_main book book Page 1 Friday October 23 2020 9 13 AM ...

Страница 2: ... the Fridge and Freezer Door 12 Connecting the Water Line 14 Levelling and Door Alignment 15 Turning on the Power 17 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 21 Control Panel 25 Ice and Water Dispenser 27 Automatic Icemaker 29 InstaView 31 Door in Door 32 Drawer 33 Shelf 34 Door Basket 35 SMART FUNCTIONS LG ThinQ Application 36 Smart Diagnosis 37 MAINTENANCE ...

Страница 3: ...TROUBLESHOOTING Before Calling for Service 42 global_main book book Page 3 Friday October 23 2020 9 13 AM ...

Страница 4: ...pliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructions i...

Страница 5: ...g gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or portable power supplies at...

Страница 6: ...r exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Risk of F...

Страница 7: ...to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to the power plug Do not modif...

Страница 8: ...e appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time Do not touch the pow...

Страница 9: ...t touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances ether benzene alcohol chemi...

Страница 10: ...e the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closing t...

Страница 11: ... a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC an...

Страница 12: ...he top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 The water supply line is connected to the top right part at the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line then unscrew the plastic tube cover for easy tube remova...

Страница 13: ...h d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fridge door until it is free of the middle hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Freezer Door 1 Remove the two hinge ...

Страница 14: ...s required to operate the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the...

Страница 15: ...onto the tap A separate connector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been acti...

Страница 16: ... are turned all the way Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it Door Alignment for Freezer Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left 2 Use the spanner b to adjust the heigh...

Страница 17: ...oor is too low lift the right door up and use a pair of long nose pliers to insert C Clips until both doors are level Turning on the Power Earthing Instructions It is recommended to install an earth wire to prevent electric shock Connect the earth wire a to the screw b on the back of the appliance and the wall outlet c WARNING Do not connect the earth wire to gas pipe water pipe water tap telephon...

Страница 18: ...our food may spoil Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When tr...

Страница 19: ...an from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew...

Страница 20: ...ture for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply get...

Страница 21: ...Filtered Water and Ice Dispenser Dispenses purified water and ice c Door in Door 1 The Door in Door is a double layered door system It can be opened individually or together with the main door You can conveniently locate and access your favourite snacks or food items d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items e Door in Doo...

Страница 22: ...22 OPERATION Interior 1 This feature is only available on some models Standard Door Model Door in Door Model global_main book book Page 22 Friday October 23 2020 9 13 AM ...

Страница 23: ...nser or the automatic icemaker It requires manual filling e Fridge Door Basket Stores small packages of refrigerated foods drinks and sauce containers f Door Mullion Prevents the cold air of the fridge from leaking CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the refrigerator door mullion is always folded in g Water Filter 1 This filter purif...

Страница 24: ...djustable to meet individual storage needs j Door in Door Compartment 1 Stores commonly used food items such as beverages and snacks k Vegetable Drawer Stores fruits and vegetables to keep fresh for as long as possible l Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use m Freezer Drawer Stores frozen food for longer s...

Страница 25: ...nd disabled in turn each time you press the button This function automatically terminates after a specific period has passed b Wi Fi This button allows the appliance to connect to a home Wi Fi network Refer to Smart Functions for information on the initial setup of the LG ThinQ application c Freezer 1 Press this button repeatedly to select a desired temperature between 24 C and 16 C The default fr...

Страница 26: ...on the control panel Press the dispenser switch with a glass or other container to dispense cubed ice water or crushed ice h Non Plumbing 1 The Non Plumbing icon is illuminated when the water dispenser tank is installed correctly i Freezer 1 Press this button repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C j Fridge 1 Press this button repeat...

Страница 27: ...he water dispensing system flush the water through the dispenser about 5 minutes and throw away the first few batches of ice Do not use a thin crystal cup or chinaware when dispensing water or ice NOTE If you open the freezer door while water is being dispensed the water dispensing will stop If you open the fridge door while water cubed ice or crushed ice is being dispensed dispensing will be paus...

Страница 28: ...e dispenser tray may become wet easily due to spilled ice or water Filling the Water Tank with Water This feature is only available on some models The water tank holds the water to be dispensed or used by the automatic icemaker to make ice 1 Remove the water dispenser tank by pulling it out while holding the handle 2 Open the cover or cap of the water dispenser tank 3 Fill with bottle or filtered ...

Страница 29: ...er to the dispenser and the Automatic Ice Maker It is not a sign of malfunction Automatic Icemaker This feature is only available on some models This feature may vary depending on model purchased Before Using the In Door Icemaker The icemaker produces ice normally when approximately 48 hours have passed after the appliance is initially installed If the ice bin is completely filled with ice ice pro...

Страница 30: ...with frost if only crushed ice is used Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula Dispensing cubed ice periodically can also help prevent frost buildup 1 Gently pull the handle to open the ice compartment 2 To turn off the automatic icemaker set the icemaker switch to OFF O 3 To remove the in door ice bin grip the front handle slightly ...

Страница 31: ...pply to the appliance NOTE The ice bin should be emptied any time the icemaker on off switch is turned to the OFF O position InstaView This feature is only available on some models Using the InstaView Door in Door The InstaView Door in Door lets you see if you re running low on frequently used items like beverages and snacks without opening the fridge door 1 Knock twice on the glass to turn the LE...

Страница 32: ... open the door in door while the door of the appliance is open The door in door may be struck by the edge of the appliance and damaged Using the Moving Basket Adjusting the moving basket allows taller food items to be stored more conveniently 1 To raise the moving basket hold the basket in the centre and push the basket up until it clicks into place 2 To lower the moving basket press up to release...

Страница 33: ...ing Refitting the Fridge Drawer This feature is only available on some models 1 Open both fridge doors completely Hold the cover with both hands and tilt the cover slightly while pulling it out 2 Remove the contents of the drawer Hold the handle of the vegetable drawer and gently pull it out 3 Mount the fridge drawer in the reverse order of the removal process Using the Freezer Drawer The sliding ...

Страница 34: ...em Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Using the Folding Shelf This feature is only available on some models Store taller items such as a gallon container or bottles by pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf forward to return to a full shelf...

Страница 35: ...act Door Basket Removing Refitting the Door Basket The door baskets are removable for easy cleaning and adjustment 1 To remove the baskets simply lift the basket up and pull straight out 2 To assemble the baskets slide it in above the desired support and push down until it snaps into place global_main book book Page 35 Friday October 23 2020 9 13 AM ...

Страница 36: ...ecomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refer to...

Страница 37: ...Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com In addition to the source code all referred license terms warranty disclaimers and copyright notices are available for download LG Electronics will also provid...

Страница 38: ...f the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete 4 After the data transfer is complete the diagnosis will be displayed in the app...

Страница 39: ...n cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleanin...

Страница 40: ...d capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essential that the manufactur...

Страница 41: ...e new filter into the filter head and rotate it clockwise until the arrow on the new filter lines up with the arrow on the filter head Swing the filter back into the compartment 4 Close the water filter cover 5 Press and hold the Water Filter button for 3 seconds 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants CAUTION Failure to replace filters when required or ...

Страница 42: ...CI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did...

Страница 43: ... setting Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution global_main book book Page 43 Friday October 23 2020 9 13 AM ...

Страница 44: ...cemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the appliance door frequently If you o...

Страница 45: ...en used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the filter for the first time ...

Страница 46: ...fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door frequently or is the appliance door ...

Страница 47: ...appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the doors may become misalign...

Страница 48: ...oises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operatio...

Страница 49: ...one and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the r...

Страница 50: ...Memo global_main book book Page 50 Friday October 23 2020 9 13 AM ...

Страница 51: ...Memo global_main book book Page 51 Friday October 23 2020 9 13 AM ...

Страница 52: ...global_main book book Page 50 Friday October 23 2020 9 13 AM ...

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