Smart Diagnosis
TM
(on some models)
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the Smart Diagnosis
TM
team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the machine and uses it to
analyze the issue, providing a fast, effective diagno-
sis.
If you experience problems with your refrigerator,
call to the LG service center. Only use the Smart
Diagnosis
TM
feature when instructed to do so by the
agent. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Smart Diagnosis
TM
cannot be activated unless the
refrigerator is connected to power. If the refrigerator
is unable to turn on, then troubleshooting must be
done without using Smart Diagnosis
TM
.
Using Smart Diagnosis
TM
NOTE
For best results, do not move the phone while
the tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.
Call quality differences by region may affect the
function.
Use the home telephone for better communica-
tion performance, resulting in better service.
Bad call quality may result in poor data transmis-
sion from your phone to the machine, which
could cause Smart Diagnosis
TM
to malfunction.
27
SMART DIAGNOSIS
TM
ENGLISH
Open the refrigerator door.
Press and hold the Fridge Temp button until you
hear 4 beeps.
Once you hear four beeps, open the freezer door
and place the mouthpiece of your phone near the
Smart Diagnosis
TM
speaker located on the right
hinge of the door.
Keep the phone in place until the tone transmis-
sion has finished.
Once the tones have stopped, the refrigerator will
be turned off briefly and then turned back on
automatically. Resume your conversation with the
specialist, who will be able to assist you in using
the information transmitted for analysis.
Door Alarm
The Door Alarm function is designed to prevent
refrigerator malfunctions that could occur if the
refrigerator door remains open. If the refrigerator
door remains open for longer than 1 minute, an
alarm sounds at 30-second intervals. The alarm will
stop when both refrigerator doors are closed
properly.
NOTE:
This function cannot be deactivated.
1
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3
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