24
EN
Smart Diagnosis
This feature is only available on models with the
c
or
d
logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
•
For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
•
The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the
LG ThinQ
application.
•
Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
•
Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided in
the
LG ThinQ
application.
Display panel is on the Fridge
door.
1
Press the
Lock
button to activate the lock
function.
•
If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Press and hold the
Freezer
button for three
seconds or longer.
3
Open the fridge door and then hold the phone
on the upper right speaker hole.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
Display panel is inside the Fridge
door
1
Open the fridge door.
2
Press the
Eco Friendly
button.
•
If the door has been open for longer than 60
seconds, close the door and repeat steps
1 and 2.
3
Hold the phone on the upper right speaker
hole.
4
Press and hold the
Freezer
button for 3
seconds while holding your phone in front of
the speaker.
5
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
