50
TROUBLESHOOTING
Problem
Possible Cause
Solutions
Excess static in clothes
after drying
Fabric softener is not used or
used incorrectly.
Use a fabric softener or the
Reducir
Estática(Reduce Static)
option, if
equipped, to reduce static electricity.
Be sure to follow the manufacturer’s
instructions.
Clothes dried too long
(overdried).
Overdrying a load of laundry can cause a
buildup of static electricity. Adjust settings
and use a shorter drying time, or use
Secado Manual (Manual Dry) cycles. Select
a LESS DRY setting on Sensor de Secado
(Sensor Dry) cycles, if necessary.
Drying synthetics, permanent
press, or synthetic blends.
These fabrics are naturally more prone to
static buildup. Try using fabric softener, or
use LESS DRY and/or shorter Tiempo de
Secado (Time Dry) time settings.
Clothes have damp
spots after a Sensor de
Secado (Sensor Dry)
cycle.
Very large load or very small load.
Single large item such as a
blanket or comforter.
If items are too tightly packed or too sparse
the sensor may have trouble reading the
dryness level of the load. Use a Time Dry
cycle for very small loads.
Large, bulky items such as blankets or
comforters can sometimes wrap themselves
into a tight ball of fabric. The outside layers
will dry and register on the sensors, while
the inner core remains damp. When drying
a single bulky item, it may help to pause the
cycle once or twice and rearrange the item
to unwrap and expose any damp areas.
To dry a few remaining damp items from
a very large load or a few damp spots
on a large item after a sensor cycle has
completed, empty the lint trap, then set
a Tiempo de Secado (Time Dry) cycle to
finish drying the item(s).
Trouble connecting
appliance and
smartphone to Wi-
Fi network
The password for the Wi-Fi
network was entered incorrectly.
Delete your home Wi-Fi network and begin
the registration process again.
Mobile data for your smartphone
is turned on.
Turn off the Mobile data on your
smartphone before registering the
appliance.
The wireless network name (SSID)
is set incorrectly.
The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4
ghz.
Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance to
the wireless router. To check the router
frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the appliance is too far from the router,
the signal may be weak and the connection
may not be configured correctly. Move the
router closer to the appliance or purchase
and install a Wi-Fi repeater.
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