78
Troubleshooting
This section lists some problems that you might encounter while using
your phone. Some problems require that you call your service provider, but
most of problems you encounter are easy to correct yourself.
Symptom
Possible causes
Possible Corrective measures
No connection
to the network
Signal is weak or you’re outside of
the carrier network.
Move to a window or open space.
Check service provider coverage map.
Codes do not
match
When you want to change a
security code you have to confirm
the new code by entering it again.
The two codes that you have
entered do not match.
Contact your Service Provider.
Function cannot
be set
Not supported by Service Provider
or registration required.
Contact your Service Provider.
Calls not
available
Dialing error or service limitations.
Check the number dialed and check the
reception. Contact your service provider.
Phone cannot
be switched on
On/Off key pressed too briefly.
Battery is not charged.
Battery contacts are dirty.
Press the PWR/End key for at least two
seconds.
Charge battery. Check charging indicator in
the display.
Clean the battery contacts.
Charging error
Battery totally empty.
Contact problem.
No power from outlet.
Charger defective.
Wrong charger.
Battery defective.
Charge battery.
Check power supply and connection to
the phone. Check the battery contacts,
clean them if necessary.
Plug in to a different socket or check
voltage.
Test with another charger.
Only use original LG accessories.
Replace battery.
Network
connection is
lost.
Signal too weak.
Reconnection to another service
provider if network mode is automatic.
Number not
permitted
The Fixed Dial Number function is
on.
Check the Settings menu and turn the
function off.
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