Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens needs to
be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Содержание BD530
Страница 11: ...MEMO 1 10 ...
Страница 70: ...1 SYSTEM PART 1 1 IC501 IC501 MT8550L BAG XTAL 27 MHz 1 3 55 WAVEFORMS ...
Страница 71: ...2 SYSTEM PART 2 SYSTEM MEMORY BA0 2 DWE 3 DCAS 4 DCK 5 IC601 IC602 2 5 4 3 3 56 ...
Страница 72: ...3 VIDEO PART 100 FULL COLOR BAR CVBS 6 COMP_Y 7 COMP_Pb 8 COMP_Pr 9 6 7 8 9 3 57 ...
Страница 73: ...4 AUDIO PART S PDIF MT8550_AUDIO_S PDIF 10 10 3 58 ...
Страница 74: ...5 HDMI PART H_SDA 11 H_SCL 12 HDMI_CLK_N 13 HDMI_0_N 14 11 12 13 14 3 59 ...
Страница 75: ...MEMO 3 60 ...
Страница 77: ...3 62 1 2 3 4 5 ...
Страница 85: ...3 71 3 72 2 MAIN POWER CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...
Страница 86: ...3 73 3 74 3 MAIN MPEG CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...
Страница 87: ...3 75 3 76 4 MAIN DDR MEMORY CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...
Страница 88: ...3 77 3 78 5 MAIN SERVO CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...
Страница 89: ...3 79 3 80 6 MAIN A V OUTPUT CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...
Страница 92: ...3 85 3 86 2 SMPS P C BOARD TOP VIEW 7 6 5 4 3 2 1 A B C D E F G H I J ...
Страница 105: ...4 12 2 IC704 R2A30209SP W02Z SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2 1 Block Diagram ...
Страница 109: ...4 16 MEMO ...