Business to Business Telecommunications
www.oceantelecom.com
01284 729 869
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Handling Calls
Make A Call
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Lift the handset (or leave handset in the cradle to dial handsfree)
•
External Call
–
Either dial the telephone number with or without 9 first
•
Internal Call
–
Dial the internal extension number or press a pre-programmed button
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To end the call, replace the handset (or if handsfree press the speaker button).
With external calls you must dial the full telephone number even for local numbers
Answer A Call
•
Lift the handset (or press the speaker button to answer handsfree or if using a headset).
Place a Call on Hold
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Whilst on a call press the Hold button, you can then replace the handset into the cradle
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To return to the call press the Hold button or the flashing call button
Mute
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Press the Mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to hear
them whilst muted
Transfer a call
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Whilst on a call press the Transfer button then you can either:
o
Transfer internally by dialling the extension number
o
Transfer externally by dialling the telephone number with or without 9 first
o
Transfer a call to someone’s mailbox by
press Transfer then Message then the extension number
•
Connect the call to the recipient by replacing the handset either before or after they have answered the call.
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If you need to return to the call you are transferring, before hanging up, press the Transfer button again.
If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.
If the display is showing the current call details you can press the OK button to change the display to show all your buttons. Use
the up and down arrows around the OK button to move between the 3 pages of buttons
To Pick up a call ringing elsewhere
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Either press the button assigned as Pick up or dial 510 to pickup calls in your group
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If you have a button programmed for the extension that is ringing you can just press that button to pick up the call
•
If you don’t have
a button programmed for an extension you can dial 511 followed by the extension number
Redial
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Press the Redial button which is located under the display
