cause display problems on the screen.
If using a UHD set-top box, adjust
Picture
Additional Settings
HDMI
ULTRA HD Deep Colour
.
The screen looks too dim or dark.
Picture
Picture Mode Settings
Picture Mode
Switch
Picture Mode
to your desired picture mode. (
Standard
,
Vivid
, etc.)
This applies to the current input mode only.
Picture
Picture Mode Settings
Picture Options
Motion Eye Care
Switch
Motion Eye Care
to
Off
. This applies to the current input mode only.
Picture
Energy Saving
Switch
Energy Saving
to either
Off
or
Minimum
.
Picture
Additional Settings
Eye Comfort Mode
Switch
Eye Comfort Mode
to
Off
.
The screen is in black and white or displaying strange colours.
Check the input mode or cable connection.
Go to
to choose the connected input.
You may get a black and white screen if you have connected to the
COMPONENT IN
but
selected the
AV
.
Go to
and choose
Component
.
When you are connecting to the
AV IN
or
COMPONENT IN
, check to ensure each cable
is matched with the corresponding colour connection. For component cables, make sure
the video (red) cable and audio (red) cable are connected properly.
AV IN
/
COMPONENT IN
ports are available in certain models only.
Information on customer service for product problems is available in
General
About This TV
on the TV.
Sound Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
First of all, perform a
Sound
Sound Test
for check any abnormalities in the
TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
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