control is deregistered and then registered again.
Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline
batteries.)
If
General
Accessibility
Audio Guidance
is set to
On
, the pointer of the
Magic Remote does not appear. Set
Audio Guidance
to
Off
. (Some models may not be
supported.)
I cannot turn the TV on with the remote control.
Please make sure your TV power plug is correctly connected to the outlet.
Replace the batteries in the remote control. (Use alkaline batteries.)
Check if there is an obstacle blocking the signal in front of the TV's remote control
receiver. If there is an obstacle, such as a soundbar, in front of the receiver at the bottom
of the TV, IR recognition may not work properly.
The power turns off suddenly.
Check if
Power Off Timer
is set.
The TV will be turned off automatically if you do not press any buttons for 4 hours even
after the TV is turned on at the time set by
Reminder
or
Power On Timer
.
There is also a chance that the internal protection circuitry has activated because the
internal temperature of the product has risen unusually or excessively.
I cannot turn on or operate the device with the TV remote control even after setting
the universal remote control.
Make sure that the device's power plug is plugged into the outlet.
Replace the batteries in the remote control. (Use alkaline batteries.)
Check if there are any obstacles blocking the signal in front of the connected device’s
remote control receiver.
Troubleshooting Screen Issues
Troubleshooting Screen Issues
If you experience any of the problems below while using the product, please check the
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