9 Service
Our products, spares and accessories are available from our companies in
Belgium, Brazil, China, France, Germany, Israel, Italy, Japan, Korea,
Singapore, United Kingdom, U.S.A and a world-wide network of
distributors. The majority of these centres employ service engineers who
have undergone comprehensive our training courses.
Order spare parts and accessories from our nearest company or distributor.
When ordering, state for each part required:
▪
Serial number stamped on the rear of your Phoenix Mobilis
▪
Item number and description of part
9.1 Return the equipment or components for service
Before you send your equipment to us for service or for any other reason,
you must send us a completed Declaration of Contamination of Vacuum
Equipment and Components – Form HS2. The HS2 form tells us if any
substances found in the equipment are hazardous, which is important for
the safety of our employees and all other people involved in the service of
your equipment. The hazard information also lets us select the correct
procedures to service your equipment.
We provide instructions for completing the form in the Declaration of
Contamination of Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪
If a pump is configured to suit the application, make a record of the
configuration before returning the pump. All replacement pumps will be
supplied with default factory settings.
▪
Do not return a pump with accessories fitted. Remove all accessories
and retain them for future use.
▪
The instruction in the returns procedure to drain all fluids does not
apply to the lubricant in pump oil reservoirs.
Download the latest documents from
leybold.com/en/downloads/
download-documents/declaration-of-contamination/
, follow the
procedure in HS1, fill in the electronic HS2 form, print it, sign it, and return
the signed copy to us.
NOTICE:
If we do not receive a completed HS2 form, your equipment cannot be serviced.
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300956073_C0 - 03/2021 - © Leybold
Service
