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COMPLIMENTARY SERVICES

Roadside Assistance

Lexus roadside assistance coverage

is for 48 months from your vehicle’s

in-service date, regardless of mileage.

Coverage is provided 24 hours a day,

365 days a year, for vehicles operated

in the United States, U.S. territories

and Canada. Assistance is adminis-

tered through the American

Automobile Association.

Services Provided

•

Roadside services such as bat-

tery jump-start, tire change, fuel

delivery, vehicle extrication and

towing in case of minor accident.

•

Towing to the nearest Lexus

dealership (or an alternate repair

facility, if necessary).

•

Assistance in locating alternate

transportation and lodging.

How to Get Help

To obtain roadside assistance, take

the following steps:

1) Call (800) 25-LEXUS (800/255-

3987).

2)Have as much of the following

information as possible:

•

17-digit Vehicle Identification

Number (VIN) found on the

vehicle registration paperwork

and on the certification label

located inside the driver’s

door jamb

•

Owner’s name and home

address

•

Vehicle license plate number

•

Location of vehicle, including

the nearest major intersection

3) Wait at your vehicle or in a nearby

secure location for the roadside

assistance provider to arrive.

Additional Coverage

After your roadside assistance cover-

age expires, you may join a motor

club created exclusively for Lexus

owners. Benefits include roadside

assistance coverage, a trip-planning

service and discounts on travel and

dining. For further information, call

(800) 25-LEXUS.

Complimentar y Ser vices

Содержание 2013 ES 300h

Страница 1: ...2013 ES 300h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

Страница 2: ...tors or parts such as the DC DC converter under the hood or the hybrid battery assembly behind the rear seats Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid...

Страница 3: ...a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the tire pressure warning system Scheduled Maintenance Your vehi cle requires mai...

Страница 4: ...ance 6 Other Benefits and Assistance Quality Control 7 Vehicle Service History 7 Vehicle Service Agreements 7 Body Repairs 7 The Smart Key 8 WARRANTY INFORMATION Introduction If You Need Assistance 9...

Страница 5: ...d Lexus Warranty Coverage 40 Lexus Dealership Service 41 General Maintenance and Regular Use 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Special Operating C...

Страница 6: ...driver s floor mat Road test vehicle What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be pro grammed to your preferences For example doors can be p...

Страница 7: ...eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodg...

Страница 8: ...Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 2 Have as much of the following information as possible 17 digit Vehicle Identification Number VIN fou...

Страница 9: ...cle service agree ment These agreements cover the cost of specific repairs beyond the factory warranty period They also cover services such as towing substi tute transportation and lodging to minimize...

Страница 10: ...the key num ber plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses can also access a service utility to register the...

Страница 11: ...e dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95...

Страница 12: ...our state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS NCDS Arbitration What is the Dispute Settlement...

Страница 13: ...of the expiration of the eligi bility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitratio...

Страница 14: ...to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technic...

Страница 15: ...re limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be e...

Страница 16: ...f this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to pur chase a Lexus Your vehicle delivers world class luxury and perfor...

Страница 17: ...Introduction 15 WARRANTY COVERAGES AT A GLANCE WARRANTY...

Страница 18: ...Powertrain Warranty or Emission Performance Warranty is governed by the coverage set forth in that war ranty as well as the General Warranty Provisions When Warranty Begins The warranty period begins...

Страница 19: ...in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictio...

Страница 20: ...96 months or 100 000 miles whichever occurs first Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by L...

Страница 21: ...d Service Procedures and Specifications Body in the Owner s Manual Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership i...

Страница 22: ...which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any s...

Страница 23: ...our vehicle DISPUTE RESOLUTION Your Warranties in Detail 21 NEW VEHICLE LIMITED WARRANTY WARRANTY Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the e...

Страница 24: ...e states and localities have estab lished vehicle inspection and mainte nance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligi...

Страница 25: ...Condenser Evaporator Associated parts Air Fuel Metering System Air fuel ratio feedback control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle bod...

Страница 26: ...Positive Crankcase Ventilation PCV System Oil filler cap PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunctio...

Страница 27: ...m performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is n...

Страница 28: ...e 37 Obtaining Warranty Service If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 9 10 In the case of the Emission Pe...

Страница 29: ...4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper mainte nance and use Lexus w...

Страница 30: ...ter Also included may be hoses belts connec tors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts...

Страница 31: ...rmance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty cove...

Страница 32: ...for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Conditioning System Compressor Condenser Evaporator Air Fuel Metering System Engine control computer engi...

Страница 33: ...compliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive service provider...

Страница 34: ...s to be equivalent to Genuine Lexus Parts If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an autho rized Lexus dealer...

Страница 35: ...ions or concerns about your vehicle s California emis sion warranty coverage please follow the steps described on pages 9 10 You may also request information from or report complaints to California Ai...

Страница 36: ...for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufac turer For additional warranty information or service assistance contact the tire m...

Страница 37: ...enance are not covered under warranty You may have maintenance per formed on your vehicle by any quali fied person or facility However Lexus recommends having maintenance performed by an authorized Le...

Страница 38: ...hip maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick acc...

Страница 39: ...ronmental requirements If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonably available to make repairs you may perform the repairs yourself or have them perfor...

Страница 40: ...he repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle prop...

Страница 41: ...eral maintenance such as fluid checks and visual inspections These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual It is e...

Страница 42: ...e However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choo...

Страница 43: ...s exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealer ship your service information is recorded in...

Страница 44: ...floor mat Every Several Months If the vehicle is parked for a long time the hybrid battery will discharge grad ually To keep the hybrid battery in good condition drive the vehicle at least once every...

Страница 45: ...the vehicle body using a soft sponge or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the bod...

Страница 46: ...f to obtain maintenance every six months Special Operating Conditions In addition to standard maintenance items vehicles that are driven under special operating conditions require further maintenance...

Страница 47: ...service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers...

Страница 48: ...xus dealership Your complimentary service will include these items Replace engine oil with 0W 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipe...

Страница 49: ...Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG MAINTENANCE 47 NOTES...

Страница 50: ...nspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date ________ Mileage ________ 12 Months or 10 000 Miles2 Replace engi...

Страница 51: ...l was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with 0W 20 oil and replace the oil filter See page 44 for...

Страница 52: ...d adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was...

Страница 53: ...70 ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additi...

Страница 54: ...ting condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage an...

Страница 55: ...l was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with 0W 20 oil and replace the oil filter See page 44 for...

Страница 56: ...d adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was...

Страница 57: ...lant see page 70 ___Exhaust pipes and mountings If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bo...

Страница 58: ...ting condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage an...

Страница 59: ...l was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with 0W 20 oil and replace the oil filter See page 44 for...

Страница 60: ...d adjust all fluid levels Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If 0W 20 oil was...

Страница 61: ...olant see page 70 ___Exhaust pipes and mountings If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and b...

Страница 62: ...form these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nu...

Страница 63: ...at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with 0W 20 oil and replace the oil filter See page 44 for conditions tha...

Страница 64: ...id levels Inspect engine coolant see page 70 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle No...

Страница 65: ...connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Ti...

Страница 66: ...form these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nu...

Страница 67: ...at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with 0W 20 oil and replace the oil filter See page 44 for conditions tha...

Страница 68: ...id levels Inspect engine coolant see page 70 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle No...

Страница 69: ...ke lines and hoses ___Brake rotor thickness and runout ___Exhaust pipes and mountings If you drive primarily under this special operating condition perform these additional items Driving on dirt roads...

Страница 70: ...d steering linkage ball joints for looseness and damage Check all dust covers for deterioration and damage A qualified technician should perform these inspections Battery 12 Volt Auxiliary Battery The...

Страница 71: ...perform this operation Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deteriora tion and signs of leakage Replace any deteriorated or damaged parts A qualifie...

Страница 72: ...eplace every 60 months 50 000 miles thereafter Initial replacement of inverter coolant is at 180 months 150 000 miles Replace every 60 months 50 000 miles thereafter Engine Oil and Oil Filter Replace...

Страница 73: ...lectrical connections Tighten connections and if you discover any leakage or damage have it repaired immediately by a qualified technician Road Test While driving the vehicle check for proper operatio...

Страница 74: ...ied technician following procedures in Lexus service and repair publications Transmission Fluid The transmission and transmission fluid are a completely sealed unit Therefore periodic checks and repla...

Страница 75: ...VEHICLE IDENTIFICATION MAINTENANCE Scheduled Maintenance Log 73 Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number...

Страница 76: ...67 69 Complimentary services Maintenance services 4 45 46 Other services 5 6 Dispute resolution 9 13 21 Driver s floor mat 48 67 69 Emergency repairs 37 38 Engine air filter 48 67 69 Engine and invert...

Страница 77: ...ce 39 Maintenance intervals 44 Scheduled maintenance log 48 67 Where to obtain maintenance inside front cover 35 41 Nuts and bolts on chassis 48 67 71 Oil change 48 67 70 Owner responsibilities 25 29...

Страница 78: ...rage 34 Towing 44 Transmission fluid 48 67 72 Travel protection 5 Warranty coverages Basic 18 California Emission Control 28 33 Corrosion perforation 19 Coverages at a glance 15 Federal Emission Contr...

Страница 79: ...complete and mail the attached card even if your warranty coverage has expired This will enable Lexus to contact you with important product or safety updates concerning your vehicle If there is no lo...

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Страница 82: ...00505 13WSG ESH PRINTED 6 12...

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