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Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct
the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Print is too light
These are possible solutions. Try one or more of the following:
C
HECK
THE
RIBBON
DENSITY
CONTROL
KNOB
The ribbon density control knob located on the ribbon cartridge is preset to 1. When the print becomes too light,
turn the knob from 1 to 2 to increase print darkness.
C
HECK
THE
FORMS
THICKNESS
LEVER
The forms thickness lever may be set to the wrong number. If so, move it to the correct number for the form thickness
you are using.
Dots are missing or print quality is poor
1
Make sure the ribbon is securely installed on the carrier.
2
Adjust the density control knob from 1 to 2 to increase darkness of print.
3
Replace the ribbon cartridge.
4
Run a printer test.
a
Make sure the paper and the ribbon cartridge are installed.
b
Press and hold
Start/Stop
for five seconds.
c
Press and hold
LineFeed
, and then press
Start/Stop
. Release
LineFeed
when printing begins.
Troubleshooting
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