>
Fax Setup
>
Dialing and Sending
>
Error Correction
>
On
>
Accept
E
NABLE
AUTOMATIC
FAX
CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the
outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a
resolution that the receiving machine can support.
From the home screen, navigate to:
>
Fax Setup
>
Dialing and Sending
>
Auto Fax Convert
>
On
>
Accept
M
AKE
SURE
THAT
THE
D
IAL
P
REFIX
SETTING
IS
CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax
number or telephone number. If the printer is in an office setting or in a private branch exchange, then
this can be a specific number that you need to press so you can make a call outside the office.
1
From the home screen, navigate to:
>
Fax Setup
>
Dialing and Sending
>
Dial Prefix
2
Check the prefix.
If the prefix is not correct, then enter the correct prefix, and then touch
Accept
.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
M
AKE
SURE
THAT
YOU
HAVE
CONFIGURED
THE
CORRECT
SETTINGS
FOR
YOUR
SETUP
If the printer is sharing the line with other devices, then make sure that the following are set:
•
Auto Answer is on.
•
The printer picks up on a greater number of rings than the other devices.
•
The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
M
AKE
SURE
THAT
THE
PRINTER
IS
CONNECTED
TO
AN
ANALOG
PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is
connected to an analog port on the PBX. You may need a digital line converter that converts digital
signals into analog signals.
M
AKE
SURE
TO
FREE
UP
PRINTER
MEMORY
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it
later. However, if the printer memory is full, then the printer may not be able to receive more incoming
faxes. An error message appears on the touch screen when the printer memory is full. Resolve the error
to free up space in the printer memory.
M
AKE
SURE
THAT
F
AX
F
ORWARDING
IS
DISABLED
From the home screen, navigate to:
>
Fax Setup
>
Ringing and Answering
>
Fax Forward
>
Off
>
Accept
I
NCREASE
THE
RINGER
VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
M
AKE
SURE
THAT
YOU
HAVE
THE
CORRECT
MANUAL
ANSWER
CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct
code when a fax comes in so that the printer can receive it.
1
From the home screen, navigate to:
>
Fax Setup
>
Ringing and Answering
>
Manual Answer Code
2
Copy the manual answer code that appears on the touch screen.
Note:
The default code is *9*, but for increased security, you can change it to a number that only
you know.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the
fax settings in the fax software.
M
AKE
SURE
A
FAX
DRIVER
IS
INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For
information on installing these drivers, see the
Software and Documentation
CD.
M
AKE
SURE
THE
PRINTER
IS
CONNECTED
TO
A
TELEPHONE
LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
Troubleshooting
51
