4
If the Description column of the selected port indicates that it is a USB port, then scroll through the
list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.
5
Click
OK
, and then try to print again.
M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only.
1
Open the printers folder.
In Windows 8
From the Search charm, type
run
, and then navigate to:
Apps list >
Run
> type
control printers
>
OK
In Windows 7 or earlier
a
Click
, or click
Start
and then click
Run
.
b
In the Start Search or Run dialog, type
control printers
.
c
Press
Enter
, or click
OK
.
2
Right
‑
click the printer, and then select
Properties
(for Windows Vista or earlier) or
Printer
properties
(for Windows 7 or later).
3
Click the
Ports
tab.
4
Click the box next to
Enable bidirectional support
if it is not already checked.
5
Click
Apply
>
OK
, and then try to print again.
Troubleshooting
54
