C
HECK
THE
ADVANCED
SECURITY
SETTINGS
OF
YOUR
ACCESS
POINT
(
WIRELESS
ROUTER
)
•
If you are using MAC address filtering to limit access to your wireless network, then you must add the MAC
addresses of your mobile device, printer, or computer to the list of addresses allowed to connect to the access
point. If you are using an AirPort base station, then the MAC address may be referred to as
AirPort ID
, and MAC
address filtering may be accessed through
MAC Address Access Control
.
•
If the wireless access point is set to issue a limited number of IP addresses, then you must change this so that
your devices can be added.
Note:
If you do not know how to make these changes, then see the documentation that came with the access point,
or contact your system support person.
C
HECK
THE
PRINTER
NICKNAME
Make sure you are connecting to the right printer. A printer nickname is a unique name that you assign to your printer
so you can identify it on the network.
M
OVE
THE
DEVICES
CLOSER
TO
THE
ACCESS
POINT
The range of your wireless network depends on many factors, including the abilities of your access point and network
adapters. If you are having trouble detecting your printer, then try placing the devices no more than 100 feet apart.
I
F
YOU
ARE
TRYING
TO
CONNECT
TO
THE
PRINTER
THROUGH
L
EX
P
RINT
L
ISTENER
•
Make sure LexPrint Listener is installed on your computer. For more information, see “Installing LexPrint Listener”
on page 9.
•
Make sure your firewall application is not blocking LexPrint Listener:
For Macintosh users
1
From the Apple menu, choose
System Preferences
.
2
Click
Sharing
or
Security
, and then click
Firewall
.
3
Configure the firewall settings to allow LexPrint Listener to run on your computer.
For Windows and Linux users
1
Open your firewall application, and then open the UDP 9195 and TCP 9195 ports.
2
Make sure LexPrint Listener is allowed to run on your computer.
•
If your printer is connected to a Macintosh computer, then make sure the printer is in shared and ready state.
For more information, see the documentation that came with your operating system.
•
If your printer is connected to the computer through a USB cable, then check the cable for damage or loose
connections, and make sure the USB ports are working.
•
Make sure the computer and the mobile device are connected to the same network. The mobile device and the
access point should be on the same subnet. For more information, contact your system support person.
–
If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
–
If the computer is connected to a wireless network, then check the network name or SSID of your access
point, and compare it with the SSID of your mobile device and printer. If the SSIDs do not match, then set all
devices to connect to only one SSID.
Troubleshooting
15
