3
Check to see whether the access point responds:
•
If the access point responds, you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.
•
If the access point does not respond, it will take several seconds and then you will see “Request timed out.”
Try the following:
a
Click
, or click
Start
and then click
Run
.
b
In the Start Search or Run box, type
ncpa.cpl
, and then press
Enter
.
c
Press
Enter
or click
OK
.
d
Select the appropriate connection from the ones shown.
e
Right-click the connection, and then click
Repair
.
For Macintosh users
1
Make sure AirPort is turned on:
a
From the Apple menu, choose
System Preferences
.
b
Click
Network
.
The AirPort status indicator should be green.
Notes:
•
Yellow means the port is active but not connected.
•
Red means the port has not been configured.
2
Obtain the IP address of the wireless access point:
a
From the Apple menu, choose
About This Mac
.
b
Click
More Info
.
c
From the Contents pane, choose
Network
.
d
From the Active Services list, choose
AirPort
.
The bottom pane lists the details of the AirPort connection.
e
Write down the “Router” entry. This is typically the wireless access point.
3
Ping the wireless access point:
a
From the Finder desktop, choose
Go
>
Utilities
.
b
Double-click
Network Utility
.
c
Click the
Ping
tab.
d
In the network address field, typethe IP address of the wireless access point (or router). For example:
10.168.1.101
e
Click
Ping
.
4
If the wireless access point responds, you will see several lines that display the number of bytes received from
the wireless access point. This ensures that your computer is connected to the wireless access point.
If the wireless access point does not respond, then nothing is displayed. You can use Network Diagnostics to
help resolve the problem.
Troubleshooting
110