Hardware options problems
Cannot detect internal option
Action
Yes
No
Step 1
Turn off the printer, wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Print the Menu Settings Page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4.
Go to step 3.
Step 3
Check if the internal option is installed properly into the controller
board.
a
Turn off the printer, and then unplug the power cord from the
electrical outlet.
b
Make sure that the internal option is installed in the appropriate
connector in the controller board.
c
Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY:
To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
The problem is
solved.
Go to step 4.
Step 4
a
Check if the internal option is available in the print driver.
Note:
If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
.
b
Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
Defective flash detected
Try one or more of the following:
•
Replace the defective flash memory.
•
From the printer control panel, select
Continue
to ignore the message and continue printing.
Troubleshooting
226
Содержание CX920
Страница 164: ... Scanner glass Scanner glass pad 3 Close the scanner cover Maintaining the printer 164 ...
Страница 167: ...2 Remove and then empty the hole punch box 3 Insert the hole punch box 4 Close the door Maintaining the printer 167 ...
Страница 172: ...5 Insert the new toner cartridge 6 Remove the waste toner bottle Maintaining the printer 172 ...
Страница 177: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 177 ...
Страница 189: ...Replacing the ADF separator roller 1 Turn off the printer 2 Remove the ADF separator pad Maintaining the printer 189 ...
Страница 192: ...2 Open door B 3 Remove the ADF pick and feed rollers 4 Unpack the new pick and feed rollers Maintaining the printer 192 ...
Страница 194: ...2 Remove the empty staple cartridge 3 Unpack the new staple cartridge Maintaining the printer 194 ...
Страница 207: ... Below the fuser area Duplex area Clearing jams 207 ...
Страница 212: ...2 Open door J Clearing jams 212 ...
Страница 214: ... Areas H1 and H2 Area H6 Clearing jams 214 ...
Страница 218: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 218 ...
Страница 220: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 220 ...
Страница 222: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 222 ...
Страница 272: ...6 Remove the controller board shield 7 Unpack the printer hard disk Upgrading and migrating 272 ...
Страница 276: ...6 Remove the controller board shield Upgrading and migrating 276 ...
Страница 279: ...4 Remove the controller board shield Upgrading and migrating 279 ...
Страница 281: ...8 Attach the thumbscrews 9 Connect the wireless print server to the controller board Upgrading and migrating 281 ...
Страница 285: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 285 ...
Страница 290: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 290 ...
Страница 294: ...17 Secure the tray cable with the clamp Upgrading and migrating 294 ...
Страница 295: ...18 Connect the tray cable to the printer 19 Attach the tray cable cover Upgrading and migrating 295 ...
Страница 296: ...20 Slide the tray until it clicks into place 21 Attach the stabilizing feet to the printer Upgrading and migrating 296 ...
Страница 301: ...7 Remove the paper guides 8 Attach the sensor cover Upgrading and migrating 301 ...
Страница 307: ...8 Attach the finisher to the printer Upgrading and migrating 307 ...