•
Make sure your DHCP server, which may also be your wireless router, is working and is configured
to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with
your wireless router.
If the printer and computer have valid IP addresses and the network is operating correctly, then
continue troubleshooting.
M
AKE
SURE
THE
WIRELESS
PORT
IS
SELECTED
Note:
This solution applies to Windows users only.
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
4
Right
‑
click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab, and then locate the selected port.
The selected port has a check mark beside it in the Port column.
6
If the Description column of the selected port indicates that it is a USB port, then scroll through the
list and select the port with Printer Port in the Description column. Check the printer model in the
Printer column to make sure you select the right printer port.
7
Click
OK
, and then try to print again.
M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only.
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
4
Right
‑
click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Click the box next to
Enable bidirectional support
if it is not already checked.
7
Click
Apply
>
OK
, and then try to print again.
Troubleshooting
53
