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I-6

  Service Manual

7013-XXX

40X0320    Bezel (Turkish OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0321    Bezel (Bulgarian OP X264)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0322    Bezel (Bulgarian OP X363)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0323    Bezel (Bulgarian OP X364)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0324    Bezel (Czech OP X264)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0325    Bezel (Czech OP X363

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0326    Bezel (Czech OP X364)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0327    Bezel (Hungarian OP X264)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0328    Bezel (Hungarian OP X363)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0329    Bezel (Hungarian OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0330    Bezel (Japanese OP X264)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0331    Bezel (Japanese OP X363)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0332    Bezel (Japanese OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0333    Bezel (Korean OP X264)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0334    Bezel (Korean OP X363)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0335    Bezel (Korean OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0336    Bezel (Traditional Chinese OP X264)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0337    BBezel (Traditional Chinese OP X363)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0338    Bezel (Traditional Chinese OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0339    Bezel (Simplified Chinese OP X264)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0340    Bezel (Simplified Chinese OP X363)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X0341    Bezel (Simplified Chinese OP X364)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-6

40X1368    USB cable, packaged (2 m)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-11

40X2855    Tray 2 wear strips (550-sheet tray only)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X4596    Power cord, 6 foot (straight)—Brazil

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-12

40X5036    802.11 B/G/N wireless card assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5056  Fax 

card

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5320    Wireless antenna with clip

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5344    Fuser assembly, 110 V

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5345    Fuser assembly, 220 V

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5346    Fuser assembly, 100 V

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5358    MPF tray assembly (X36x series only)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5360    Access door open sensor assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5361    LVPS/HVPS card assembly, 110 V/100 V

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5362    LVPS/HVPS card assembly, 220 V

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5363    Duplex gear drive CBM

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5364    Transfer roll, bearings, gear, spring (CBM)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5365    Duplex and media sensor assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5366    Manual input sensor assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5367    Main drive gearbox (in motor)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5368    Manual feed clutch CBM

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5369  Manual 

feed 

solenoid

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5370    Media feed (ACM) clutch

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5371    MPF feed clutch

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5372  Exit 

guide

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

6-2

40X5372    Media exit guide assembly (redrive)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5374  Left 

side 

cover

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5375    Right side cover

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5377    Rear upper and lower cover assembly

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5379  Front 

door 

cover

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5380    Complete duplex assembly

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5381  Main 

tray

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5382    Wear strips (250-sheet trays, optional and primary)

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5383    Upper front frame assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

40X5385  Toner 

low 

sensor

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5392    Cooling fan (screws included)

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-8

40X5394  Tray 

2 

assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5395    550-sheet (Tray 2) assembly

 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-3

40X5396  Screws, 

miscellaneous

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   

7-10

All manuals and user guides at all-guides.com

Содержание 363dn - X B/W Laser

Страница 1: ...Start diagnostics Safety and notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Revisi...

Страница 2: ...o you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a produc...

Страница 3: ...onments 1 9 Storage environments 1 9 Tilt 1 9 Scan and copy specific specifications 1 10 Duplex scan 1 10 Scan file output formats 1 10 Supported compressions 1 10 Supported scan destinations 1 10 Mul...

Страница 4: ...white spots no repeating pattern 2 38 Variation in image density horizontally across page 2 38 Poor fusing of image 2 38 Light print 2 39 White or black lines or bands 2 39 Toner on back of page 2 39...

Страница 5: ...umber 3 13 Model Name 3 13 Configuration ID 3 13 Enable Edge to Edge Copy 3 14 Reset Fuser Count 3 14 EP Setup 3 14 EP Defaults 3 14 Fuser Temperature Fuser Temp 3 14 Transfer 3 14 Print Contrast 3 14...

Страница 6: ...34 paper jam 3 37 235 paper jam 3 37 242 paper jam 3 38 251 paper jam 3 39 290 294 paper jams 3 40 291 xx ADF paper jams 3 41 Updating the printer firmware 3 42 Using a USB flash drive 3 42 Using a ne...

Страница 7: ...anel cable removal 4 66 Paper input and duplex sensor assembly removal 4 67 Printhead removal 4 68 Rear door and cover removal 4 69 Rear exit guide assembly with sensor and reversing solenoid removal...

Страница 8: ...viii Service Manual 7013 XXX Assembly 6 Power cords 7 12 Index I 1 Part number index I 5 All manuals and user guides at all guides com...

Страница 9: ...Wartung durch den Kundendienst Laserbestrahlung die Klasse I bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e confo...

Страница 10: ...operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser s...

Страница 11: ...lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i...

Страница 12: ...l ser de classe I no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan...

Страница 13: ...Notices and safety information xiii 7013 XXX All manuals and user guides at all guides com...

Страница 14: ...xiv Service Manual 7013 XXX All manuals and user guides at all guides com...

Страница 15: ...en de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension...

Страница 16: ...ducto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El person...

Страница 17: ...xclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El perso...

Страница 18: ...ange history Revision date Updates 2014 01 10 Added a note for the Scanner sensor tests in the Diagnostic Aids chapter 2013 07 16 Updated the Media ACM ASM feeder removal The media feed clutch should...

Страница 19: ...es something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before...

Страница 20: ...xx Service Manual 7013 XXX All manuals and user guides at all guides com...

Страница 21: ...manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostics information on...

Страница 22: ...Back Left arrow Select Right arrow Start and Stop Cancel an indicator light and a 2 line liquid crystal display LCD that shows text The keypad area contains five buttons Redial Pause Resolution Option...

Страница 23: ...memory 64MB 128MB 128MB 128MB Optional memory 8MB x x x x 16MB x x x x 32MB x x x x 64MB x x x x 128MB x x x x 256MB x x x x 512MB x x x x Standard flash memory x x x x Maximum flash memory 64MB 64MB...

Страница 24: ...mark X364dn 7013 43W Lexmark X364dw Image enhancement technology IET 2 Bits pel 4 Bits pel Print resolution 300 dpi 600 dpi 1200 image quality 600 dpi with 2 bits pel 2400 image quality 600 dpi with 4...

Страница 25: ...cetimage x Host based printing graphics device interface Version 1 x x x x Version 2 x x x x Version 3 mono Compatibility Windows Macintosh Linux Windows Macintosh Linux Windows Macintosh Linux Window...

Страница 26: ...ting duplex Recirculating duplex Recirculating duplex Envelope conditioning x x x x Instant on fuser Standard output sources 150 sheet sensing bin Toner and photoconductor Toner cartridge 1 500 standa...

Страница 27: ...lb 1 paper 1 labels Manual feeder slot A4 A5 A6 JIS B5 letter legal executive oficio Mexico folio statement universal Plain paper transparency recycled labels bond letterhead preprinted colored paper...

Страница 28: ...ed labels bond letterhead preprinted colored paper light paper heavy paper rough cotton custom type x 60 163 g m 16 43 lb 50 paper 15 labels 10 transparencies Card stock 120 163 g m 16 43 lb Index Bri...

Страница 29: ...on 600 dpi optical Color depth 24 bit RGB output 8 bit channel Flatbed document specifications Document size Up to A4 and letter 4 5 x 5 5 to 8 5 x11 SEF Flatbed speed 3 seconds to scan 3 seconds to r...

Страница 30: ...bit JBIG2 CCIT G4 Flate 8 24 bit Flate JPEG TIFF 1 bit CCITT G4 8 24 bit Packbits LZW JPG 8 24 bit JPG Supported scan destinations Temporary profile from a user s PC Scan to PC via network TWAIN Scan...

Страница 31: ...rope PTT standard Input Level Range Ring Detection 16dBm 59dBm Complies with all regulatory requirements Receive 200x100 dpi 200x200 dpi 300x300 dpi 400x400 dpi 204x98 dpi 204x196 dpi 204x391 dpi 408x...

Страница 32: ...CCW Counter clockwise CDB Command Descriptor Blocks CMYK Cyan yellow magenta black CPU Central processing unit CRC Cyclic redundancy check CRU Customer Replaceable Unit CSU Customer Setup CW Clockwis...

Страница 33: ...F Long edge feed LES Lexmark Embedded Solution applications LSU Laser Scanning Unit LV Low Voltage LVPS Low voltage power supply M Magenta MB Megabyte MDC Motor Driver Control MFD Multifunction Device...

Страница 34: ...e processor ROM Read only memory ROS Read only storage RPM Revolutions Per Minute SCC Scanner Control Card SDRAM Synchronous Dynamic Random Access Memory SEF Short edge feed SIMM Single Inline Memory...

Страница 35: ...ence The following is an example of the events that occur during the POR sequence when the printer is turned on 1 While code is being loaded into DRAM dots scroll across the operator panel 2 A screen...

Страница 36: ...buttons Number Part Button Function 1 Copy button Enables copy mode 2 Content button Enhances copy scan e mail or fax quality Choose from Text Text Photo or Photo 3 Copies button Enters the number of...

Страница 37: ...ailable 10 Shortcuts button Enters the shortcut screen 11 Resolution button Selects a dpi value for the scan fax only button Note Press the right or left arrow buttons to scroll through the values and...

Страница 38: ...n the back button is pressed 20 Address book button Opens the address book 21 Copy options button Changes Original Size Paper Source and Collate settings 22 Scale button Changes the size of the copied...

Страница 39: ...Menu Reset Printer Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Quality Menu Print Resolution Toner Darkness Small Font Enh Setu...

Страница 40: ...f the job can be canceled Install Tray x or Cancel job Printer detects that tray x is missing where x is 1 or 2 This message appears if the job was begun but the paper has not yet been retrieved The t...

Страница 41: ...ing Wait for the message to clear Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed or any other situation that re inits the scanner Message clea...

Страница 42: ...actions can be taken Press Select to print the portion of the job already stored and begin collating the rest of the job Press Menus to access the Busy Waiting Menu The following functions are availab...

Страница 43: ...sage and continue printing You must install different flash memory before you can download any resources to flash 52 Flash Full Press Select to clear the message and continue printing Delete fonts mac...

Страница 44: ...inter 2 Remove the excess flash memory 3 Plug in the printer and turn it on 58 Too Many Trays Attached 1 Turn off and unplug the printer 2 Remove the additional trays 3 Plug in the printer and turn it...

Страница 45: ...er became uncovered from the sheet ahead 200 03 The video never started on the page at the input sensor within two inches after hitting the input sensor Check the printhead See Printhead service check...

Страница 46: ...nual feeder sensor never became uncovered from the sheet ahead Remove the toner cartridge PC kit At the front remove the upper front guide and inspect the flag on the manual input sensor If the flag i...

Страница 47: ...ay at least as far as the manual feeder sensor Possible cause is that the page stalled at the alignment gate Verify that the pick tires are clean not worn or filled with paper dust Replace the pick ti...

Страница 48: ...e is found then replace the damaged part Note Print a page with the rear door open to isolate the fuser from the other parts 202 01 Exit sensor never broke on the trailing edge of the sheet at the exi...

Страница 49: ...media path for obstructions Check the pick rollers Replace the pick rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also check the wear strips and the manua...

Страница 50: ...ailed to feed a page to the ADF interval sensor Remove the sheet of paper rom the ADF Retry the job If the error recurs see ADF paper jam service check on page 2 49 290 10 Scanner Static Jam 1st scann...

Страница 51: ...essing unit SCNCHN DMA 841 04 Service image processing unit new line too soon interrupt Check the sequencer settings See CCD service check on page 2 46 Also see Flatbed home position service check on...

Страница 52: ...dentical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels See CCD service check on...

Страница 53: ...heck on page 2 26 903 xx Paperport link driver error 904 xx Interface violation by RIP 905 xx Interface violation by paperport device 906 xx RIP interface drive error DC pick motor errors 910 xx DC pi...

Страница 54: ...LVPS HVPS See LVPS HVPS service check on page 2 29 Controller board and operator panel service errors 948 xx Failed engine board Replace the controller board See Controller board service check on page...

Страница 55: ...ot failure 959 20 Chipset hardware failure Replace the controller board See Controller board service check on page 2 26 959 21 Chipset did not respond to command request 959 22 Challenge secret failur...

Страница 56: ...ected by the specified device 982 xx Communications error detected by the specified device 983 xx Invalid command received by the specified device 984 xx Invalid command parameter received by the spec...

Страница 57: ...service check on page 2 27 POST completes but the LCD does not come on See Operator panel service check on page 2 31 Main motor does not come on See Main motor service check on page 2 30 Fan does not...

Страница 58: ...n page 2 31 Operator panel lights are off or very dim See Operator panel service check on page 2 31 Blank page See Blank page on page 2 36 Black page See Black page on page 2 37 Heavy background See H...

Страница 59: ...o dial tone See Modem fax card service check on page 2 52 Machine dials a number but fails to make a connection with another fax machine The other fax machine may be turned off Ask the fax recipient t...

Страница 60: ...ing operator panel 4 The controller board assembly The LED adjacent to J12 will be illuminated if the card is powered and good 5 The operator panel See Operator panel service check on page 2 31 Verify...

Страница 61: ...4 V dc to pin 2 If voltage is not present then check or replace the controller board See Controller board removal on page 4 13 If voltage is present then check pin 1 for 24 V dc as well If it is close...

Страница 62: ...t open then check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places...

Страница 63: ...ests good then replace the fuser Reconnect the cables turn the printer on and at 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on pin 1 then see Controlle...

Страница 64: ...motor gear drive which includes the motor If continuity does not exist on one or more of the wires then call the next level of support If these voltages are not correct then see Controller board conne...

Страница 65: ...re incorrect then see Controller board service check on page 2 26 Buttons If the buttons do not respond then replace the operator panel There is no test or repair for the faulty switches on the operat...

Страница 66: ...Replace the tires as necessary ACM clutch Manual feed clutch Media feed clutch ASM tray 1 only Manual feed clutch solenoid Open left cover and observe the solenoid and clutch actions at the ACM and ma...

Страница 67: ...d from the host computer then replace the controller board 5 Check the USB cable for continuity FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hott...

Страница 68: ...host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 4 Change the printer status to online Did this fix the issue Problem resolv...

Страница 69: ...card is properly seated on the controller board Is the wireless card seated correctly Go to step 20 Go to step 19 19 Properly reseat the wireless card Did this fix the problem Problem resolved Go to...

Страница 70: ...ion turn the printer off Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge not a FRU Remove the toner cartridge and gently shak...

Страница 71: ...ns 10 12 14 16 and 18 If any of the values are incorrect then replace LVPS HVPS board If the grounds are incorrect then check ground paths Check continuity in the cable If the cable is bad then call t...

Страница 72: ...nsfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfe...

Страница 73: ...he media as it feeds through the printer especially in the developer and transfer process It may also be a result of overly dry or moist environments With the printer off check to make sure that the l...

Страница 74: ...clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear on the front or back of t...

Страница 75: ...toner cartridge Solid black areas on transparencies There is a mismatch in the transparency and what the software is expecting Choose a different fill pattern in the software program Remove the toner...

Страница 76: ...e the media from Tray 1 or Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The media fails to feed from T...

Страница 77: ...nect the printhead cables from J12 and J8 on the controller board Turn the printer on with the front door closed On the controller board verify 5 V dc on pin 10 at J12 and 5 V dc on pins 1 2 and 3 at...

Страница 78: ...a copy from the ADF and flatbed Did the 840 xx error recur Go to step 2 Stop Problem resolved 2 Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display...

Страница 79: ...the 840 xx error recur Go to step 8 Stop Problem solved 8 Inspect JFBM1 J1 and J2 on the controller board Are the connections properly connected Go to step 10 Go to step 9 9 Properly connect all the...

Страница 80: ...removal on page 4 13 Step Questions actions Yes No 1 Restart the device and retry the scan copy job Repeat this step with a few copy jobs Does the error return Go to step 2 No issue 2 Is the CCD ribb...

Страница 81: ...JFBM1 for voltage The voltage is only present when a flatbed copy job is running The voltage should measure 24V AC Is voltage present Go to step 5 Replace the controller board See Controller board re...

Страница 82: ...nd debris from the sensor Does this fix the issue Issue resolved Go to step 8 8 Inspect the connections on the ADF relay card in the ADF Are all the connections properly connected Go to step 9 Secure...

Страница 83: ...page 3 17 Are the sensors working properly Go to step 6 Go to step 9 6 Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it from contacting the pa...

Страница 84: ...failing to feed into the ADF Go to step 5 There is no issue 5 Is the leading edge of the paper wrinkled or torn Use different media Go to step 6 6 Perform the ADF paper present sensor test See Scanner...

Страница 85: ...nections on the ADF relay card Are they properly connected Go to step 4 Properly connect all the connections 4 Check the ADF cable to ensure it is properly connected to CN 15 on the ADF relay card and...

Страница 86: ...step 5 5 Is the modem card ribbon cable properly connected to the controller board at JMOD2 and the modem card Go to step 7 Go to step 6 6 Properly connect the modem card cable to the modem card and...

Страница 87: ...the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that the VOIP server is configured to receive faxes Is the server properly configured Go to step 8 Sto...

Страница 88: ...s of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment rang...

Страница 89: ...Receive setting is on Is the setting set to on Go to step 9 Go to step 8 8 Set Enable Fax Receive to On Did this fix the problem Problem resolved Go to step 9 9 Is Distinctive Ring enabled Go to step...

Страница 90: ...sing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the re...

Страница 91: ...is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page Note The fields requesting the c...

Страница 92: ...2 58 Service Manual 7013 XXX All manuals and user guides at all guides com...

Страница 93: ...e Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer See Diagnostics Menu Diag Menu on page 3 2 for more information Network SE Menu 1 Enter...

Страница 94: ...ion on page 3 4 Bottom Margin Left Margin Right Margin Print Quick Test Page MISC TESTS Motor Detect See Motor Detect on page 3 6 PRINT TESTS Tray 1 See Print Tests on page 3 6 Tray 2 if installed Man...

Страница 95: ...Temp on page 3 14 Transfer Adjust See Transfer on page 3 14 Print Contrast See Print Contrast on page 3 14 Charge Roll See Charge Roll on page 3 14 Gap Adjust See Gap Adjust on page 3 14 Auto Dark Adj...

Страница 96: ...order to preserve the bottom margin changing the top margin does not compress or expand the image Bottom Margin This setting moves the bottom margin up or down Increasing the margin value moves text d...

Страница 97: ...ss or to scroll through the PRINT TESTS menu and then press to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one sheet of media from the selected...

Страница 98: ...1 Manual Feeder MP Feeder Press or to scroll through the PRINT TESTS menu and then press to select the desired input source Single or Continuous is displayed on the screen A Single test feeds one shee...

Страница 99: ...est checks the validity of DRAM both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select Hardwa...

Страница 100: ...ollowing screen is displayed c Upon completion of the POR the following screen is displayed P represents the number of times the CACHE Test has passed finished successfully Initially 000000 is display...

Страница 101: ...inuous test continues until you press Stop Left Margin duplex This setting shifts the image on the backside of the duplex sheet to the left or right to correctly position it on the page Therefore be s...

Страница 102: ...duplex range is 50 to 50 and the default value is 0 An increase in the value moves the backside top margin down and widens the top margin A decrease moves the top margin upward and narrows the top ma...

Страница 103: ...e feeds to the specific output bin Press to select Single or press and to select Continuous The Single test feeds one sheet of media to the default output bin No buttons are active during this test Th...

Страница 104: ...ange any of the three counts displayed under PAGE COUNTS To view the Prt Color Pg Count the Prt Mono Pg Count or the Perm Page Count 1 Select PRINTER SETUP from DIAGNOSTICS and press Select 2 Select P...

Страница 105: ...ts a Configuration ID that is not defined or invalid the following occurs The default standard model Configuration ID is used instead Configuration ID is the only function available in DIAGNOSTICS Unl...

Страница 106: ...ontrast Gap Adjust Automatic Darkness Adjustment Auto Dark Adj EP Defaults Restores all EP settings to factory default values Selections are Restore and Do Not Restore Fuser Temperature Fuser Temp Cha...

Страница 107: ...ts Menu Settings Page To print the Menu Settings Page 1 Select Reports from Diag Menu and press Select 2 Select Menu Settings Page and press Select Event Log Display Log The event log provides a histo...

Страница 108: ...el of support for verification or diagnosis To print the event log 1 Select EVENT LOG from DIAGNOSTICS and press Select 2 Select Print Log and press Select Press Back to return to EVENT LOG Clear Log...

Страница 109: ...Press Return or Stop to clear the message Sensor Test A series of sensor tests are available to test the scanner s ADF and flatbed sensor functionality The following table lists the available tests N...

Страница 110: ...In the sensor test menu press or to scroll to the ADF paper present test 2 Press Select Starting Test displays ADF Paper Closed displays 3 Press the ADF paper present sensor actuator A the top of the...

Страница 111: ...perform the following steps 1 In the sensor test menu press or to scroll to the Home sensor test 2 Press Select 3 Starting Test displays 4 Home Closed displays 5 Home Open should display if the sensor...

Страница 112: ...arting Test displays Sensor 1 Closed displays 3 Lift the ADF top cover and close the ADF cover sensor by pressing down on the ADF sensor actuator A with a small flatblade screwdriver 4 Press the Senso...

Страница 113: ...sor 2 Closed displays 3 Lift the ADF top cover and close the ADF cover sensor A by pressing down on the ADF sensor actuator with a small flatblade screwdriver 4 Move the Sensor 2 actuator by inserting...

Страница 114: ...3 22 Service Manual 7013 XXX EXIT Diags Press Select to exit Diag Menu The printer performs a power on reset and returns to normal mode All manuals and user guides at all guides com...

Страница 115: ...only use actual sheet 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of the margin...

Страница 116: ...the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines...

Страница 117: ...igure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below 8 After obtaining...

Страница 118: ...of the Quality Menu settings in Settings and printer and toner cartridge configuration information The remaining pages contain only graphics Configuration menu USB Scan to Local See USB Scan to Local...

Страница 119: ...when they print and follow the same layout guidelines To print the event log 1 Select Reports from the Config Menu and press Select 2 Select Print Log and press Select to begin printing the log Panel...

Страница 120: ...us and press Select 3 Select Reports and press Select 4 Select Menu Settings Page and press Select 5 Enter the Diagnostic Menu select Reports Menu Settings Page and press Select See Menu Settings Page...

Страница 121: ...the job with a series of key presses The values for this setting are On and Off The default for this setting is Off Format Fax Storage This setting allows the user to format non volatile fax storage...

Страница 122: ...pixel in the respective direction 9 Press to accept the value 10 Scroll to Top Edge and press 11 Use the or to increase or decrease the setting s value Note Pressing moves the margin up and pressing...

Страница 123: ...ss 7 Scroll to Left Edge and press 8 Use the or to increase or decrease the setting s value Note Each button press moves the margin values one pixel in the respective direction 9 Press to accept the v...

Страница 124: ...to increase or decrease the setting s value Pressing decreases the value and pressing increases the value 3 Press to accept the setting Reduced Curl This setting only applies to devices with an instan...

Страница 125: ...e Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Compile Info Displays comp...

Страница 126: ...te Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer Make sure paper guides are positioned before loading the paper or...

Страница 127: ...rtridge 4 Lift the flap at the front of the printer and remove any jammed sheets 5 If there is not a paper jam at the front of the printer then open the rear door and remove the paper jam 6 Close the...

Страница 128: ...rear door 3 Remove the paper jam 4 Close the rear door 5 Close the front door and press CAUTION The fuser and the area inside of the printer near the fuser may be hot Allow the surface to cool before...

Страница 129: ...he paper tray and press 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on To locate and remove the jammed sheets complete all steps in 231...

Страница 130: ...Service Manual 7013 XXX 242 paper jam 1 Remove the optional paper tray from the printer 2 Remove the paper jam 3 Reinstall the optional paper tray and press All manuals and user guides at all guides...

Страница 131: ...m the front of the multipurpose feeder If the sheet is not visible then complete the following steps 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the...

Страница 132: ...vice Manual 7013 XXX 290 294 paper jams 1 Remove all original documents from the ADF 2 Open the ADF cover 3 Unlock the separator roll 4 Remove the separator roll All manuals and user guides at all gui...

Страница 133: ...DF cover and press 291 xx ADF paper jams 1 Remove all original documents from the ADF input tray 2 Remove the ADF input tray See ADF input tray removal on page 4 8 3 Remove the original from the ADF b...

Страница 134: ...ays 5 Press Select The printer will start the update process Various status and progress messages will appear Warning Do not turn the machine off until the update is complete When the code update is c...

Страница 135: ...USB flashing utility the MFP must be installed on the host computer so a USB virtual printer port can be established on the host computer The virtual printer port is needed so the host computer can co...

Страница 136: ...tion The media must be placed in the ADF input tray so it actuates the paper present sensor If the ADF paper present sensor isn t actuated a flatbed scan is run by default 3 If the media has actuated...

Страница 137: ...dia continues to the exit roller and exits the ADF 10 If the scan job is a duplex scan job a solenoid on the ADF is actuated when the trailing edge of the media reaches the reverse point This solenoid...

Страница 138: ...3 46 Service Manual 7013 XXX All manuals and user guides at all guides com...

Страница 139: ...nter Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD sensitive part on the MF...

Страница 140: ...the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling...

Страница 141: ...er tray The tray may go in but will not come out and will render the printer non serviceable 3 After the ACM pick tires have been pulled out close the duplex door 4 Remove the ACM pick tire roller A N...

Страница 142: ...se a flatblade screwdriver to pry open the two tabs of the Simplex or the three tabs A of the Duplex on the bottom of the ADF cover 4 Remove the ADF rear cover from the ADF assembly Note Save the ADF...

Страница 143: ...XX 6 Carefully pull the ADF cable and grommet D away from the ADF assembly 7 Lift the ADF to an upright position 8 Use a screwdriver to release the left hinge E from the flatbed unit All manuals and u...

Страница 144: ...Manual 7013 XXX 9 Remove the ADF assembly Note Perform the ADF registration procedure after installing the new ADF unit See Scanner Manual Registration on page 3 30 All manuals and user guides at all...

Страница 145: ...e flatbed See Flatbed removal on page 4 24 2 Remove the ground screw A 3 Disconnect the ADF cable from J4 on the controller board 4 Un route the ADF cable from the scanner tub frame assembly 5 Remove...

Страница 146: ...ervice Manual 7013 XXX ADF input tray removal 1 Firmly grasp the ADF input tray on both sides 2 Pull the ADF input tray out of the ADF All manuals and user guides at all guides com a l l g u i d e s c...

Страница 147: ...ver removal on page 4 73 5 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 6 Remove the left side printer cover See Left side printer cover removal on page 4 33 7 D...

Страница 148: ...4 10 Service Manual 7013 XXX 10 Remove the two screws C from the left side of the scanner tub frame assembly 11 Lift the ADF scanner assembly and remove C All manuals and user guides at all guides com...

Страница 149: ...ad removal 1 Remove the ADF separator roll See ADF separator roll assembly removal on page 4 12 2 Pinch the two tabs on each side of the pad inward 3 Tilt the pad up and lift it out of the ADF assembl...

Страница 150: ...7013 XXX ADF separator roll assembly removal 1 Lift the locking lever A 2 Slightly lift the separator roll assembly and pull it out of the mount B on the opposite side A B All manuals and user guides...

Страница 151: ...on page 4 73 2 Remove the fax card See Fax card removal on page 4 23 3 Disconnect all cables from the controller board 4 Remove the eight screws A from the controller board 5 Remove the screw B from t...

Страница 152: ...de printer cover See Right side printer cover removal on page 4 73 2 Disconnect the cable A from J6 on the controller board 3 Use a 1 Phillips screwdriver to remove the screw B holding the sensor 4 Re...

Страница 153: ...37 3 Remove the left side printer cover See Left side printer cover removal on page 4 33 4 Remove the right side cover See Right side printer cover removal on page 4 73 5 Remove the three screws A fro...

Страница 154: ...r removal on page 4 73 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 39 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the three screws A...

Страница 155: ...Repair information 4 17 7013 XXX 6 Lift the duplex slightly push to the left and tilt to clear the right side of the printer 7 Remove the duplex All manuals and user guides at all guides com...

Страница 156: ...r removal 1 While lifting the ADF use a flatblade screwdriver to pry open the three tabs A on the bottom of the ADF cover 2 Lift and remove the rear cover from the ADF assembly A All manuals and user...

Страница 157: ...PS HVPS See LVPS HVPS removal on page 4 39 2 Remove the duplex See Duplex removal on page 4 16 3 Remove the main motor gear drive See Main motor gear drive removal on page 4 42 4 Remove the e clip A f...

Страница 158: ...4 20 Service Manual 7013 XXX 6 Remove the screw D from the gear E 7 Remove the plastic bushing F All manuals and user guides at all guides com...

Страница 159: ...Repair information 4 21 7013 XXX 8 Use a screwdriver to loosen the retainer clip G from the gear 9 Remove the gear H All manuals and user guides at all guides com...

Страница 160: ...de printer cover See Right side printer cover removal on page 4 73 2 Disconnect the cable A from J13 on the controller board and remove the two screws B holding the fan to the right side frame 3 Remov...

Страница 161: ...the two screws A securing the fax card to the printer frame 4 Disconnect the cable B from the controller board 5 Remove the fax card CAUTION This product contains a lithium battery THERE IS A RISK OF...

Страница 162: ...ner cover removal on page 4 75 4 Remove the right side printer cover See Right side printer cover removal on page 4 73 5 Remove the operator panel See Operator panel removal on page 4 65 6 Remove the...

Страница 163: ...Repair information 4 25 7013 XXX 9 Remove the torroid C from the ribbon cable 10 Lift the scanner and remove all cables 11 Remove the scanner All manuals and user guides at all guides com...

Страница 164: ...to the new flatbed 2 Route the CCD ribbon cable through the guide as shown below 3 Install the large torroid from the old ribbon cable onto the CCD ribbon cable as shown above 4 Route the flatbed moto...

Страница 165: ...flatbed motor cable and the home sensor cables under the ribbon cable folding guide E and torroid F 6 After the cables are folded and routed the flatbed assembly should look like the picture below Al...

Страница 166: ...s cover blank removal 1 Remove the nameplate blank cover See Nameplate blank cover removal on page 4 64 2 Remove the two screws A 3 Remove the front door access cover blank A All manuals and user guid...

Страница 167: ...se a flathead screwdriver to pry the front scanner cover away from the printer Note Be careful to not mar the finish of the printer 2 Pull the scanner cover away from the operator panel 3 Remove the f...

Страница 168: ...l 1 Remove the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 71 2 Remove the two screws A 3 Partially pull the fuser forward for better access All m...

Страница 169: ...Repair information 4 31 7013 XXX 4 Push in on the cable connector cover B and remove 5 Disconnect the AC cable C 6 Disconnect the thermistor cable D C B D All manuals and user guides at all guides com...

Страница 170: ...exit sensor cable E from the controller board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation Be sure to reinstall the AC cable during the fuser installation E...

Страница 171: ...nd cover See Rear door and cover removal on page 4 69 2 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 3 Remove the screw A from the font of the printer 4 Press in...

Страница 172: ...4 34 Service Manual 7013 XXX 5 Swing the left side printer cover out and lift to remove All manuals and user guides at all guides com...

Страница 173: ...r cover removal 1 Remove the front scanner cover See Left side scanner cover removal on page 4 35 2 Remove the screw A from the front of the printer 3 Remove the screw B from the rear of the printer A...

Страница 174: ...4 36 Service Manual 7013 XXX 4 Lift up on the ADF scanner cover and disconnect the left side scanner cover 5 Remove the left side scanner cover All manuals and user guides at all guides com...

Страница 175: ...door assembly removal 1 Remove the MPF tray See MPF tray removal on page 4 61 2 Disconnect the right door hinge A from the printer frame 3 Disconnect the left door hinge B from the printer frame A B...

Страница 176: ...4 38 Service Manual 7013 XXX 4 Disconnect the fuser link C 5 Remove the lower access door assembly C All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 177: ...de printer cover See Left side printer cover removal on page 4 33 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Disconnect the fuser power cable A 5 Remo...

Страница 178: ...4 40 Service Manual 7013 XXX 6 Lift the LVPS HVPS and disconnect the three cables D Note Squeeze the clip to remove the cables from their connectors E D E All manuals and user guides at all guides com...

Страница 179: ...Repair information 4 41 7013 XXX 7 Disconnect the transfer roll cable F 8 Lift and remove the LVPS HVPS F All manuals and user guides at all guides com...

Страница 180: ...Left side printer cover removal on page 4 33 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remov...

Страница 181: ...ir information 4 43 7013 XXX 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive All manuals and user guides at all guides com a l l g u i d e s c...

Страница 182: ...33 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main moto...

Страница 183: ...to remove the e clip C from the manual feed clutch Note The picture below shows the E260d E260dn printer The manual feed clutch removal is the same for the MFP models 7 Remove the manual feed clutch...

Страница 184: ...removal on page 4 73 2 Remove the duplex See Duplex removal on page 4 16 3 Open the front access door and place the printer on its right side Note Be careful to not mar the finish of the printer 4 Re...

Страница 185: ...ount and place the printer on its top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the controller board and remove the manual feed solenoid Installation no...

Страница 186: ...4 Remove the main motor gear drive See Main motor gear drive removal on page 4 42 5 Loosen the media feed clutch See Media feed clutch removal on page 4 51 Warning Do not cut the media feed clutch ca...

Страница 187: ...Repair information 4 49 7013 XXX 8 Use a screwdriver to pop the inner shaft lock B loose 9 Remove the inner shaft lock C All manuals and user guides at all guides com...

Страница 188: ...10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder 13 Remove the media ACM ASM feeder E All manuals and u...

Страница 189: ...See Main motor gear drive removal on page 4 42 3 Carefully remove the e clipthat secures the clutch to the ACM shaft 4 Pull up the clutch from the cavity exposingthe white tape 5 Cut the tape to expo...

Страница 190: ...ity Pull up the cable to remove any slack 8 Remove any shrink tubing that is holding the wires together Warning Do not strip the insulation off the red and black wires The connectors will not work if...

Страница 191: ...s 100 mm from the clutch and cut the clutch cable 3 Install the new media clutch on the ACM drive shaft 4 Insert the red wire from the printer into the wire splice connector 5 Insert the red wire from...

Страница 192: ...e wire splice 7 Repeat steps four through six for the black wires on the clutch and printer 8 Tuck the connectors securely above the duplex guide Note If needed use a wire tie to secure the cable in p...

Страница 193: ...moval on page 4 73 2 Place the machine on its side Note Be careful to not mar the finish of the printer 3 Disconnect the sensor cable A from J26 MPFS on the controller board 4 Remove the screw B 5 Fre...

Страница 194: ...Hook the spring hook D to the connector E and pull it through the opening Place the sensor into position and reconnect the cable on the controller board Using the spring hook be sure to reroute the c...

Страница 195: ...013 XXX Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced All manuals and user...

Страница 196: ...pose feeder MPF removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B A B All manuals and user guides at a...

Страница 197: ...n the MPF by the steel shaft until the MPF lifts from its hinges Note The picture below shows the E460dn E460dw printer The multipurpose feeder removal is the same for all MFP models 6 Disconnect the...

Страница 198: ...4 60 Service Manual 7013 XXX 7 Open the front access door and remove the lower paper guide All manuals and user guides at all guides com...

Страница 199: ...Repair information 4 61 7013 XXX MPF tray removal 1 Open the lower front cover 2 Remove the four screws A 3 Disconnect the MPF tray and remove A All manuals and user guides at all guides com...

Страница 200: ...Left side printer cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 16 3 Disconnect the cable A from J29 on the controller board 4 Place the printer on its right side Note B...

Страница 201: ...ee screws B from the left side of the printer 6 Disconnect the left hinge C from the feed clutch and remove the e clip D 7 Lift and remove the multipurpose feeder MPF feed clutch All manuals and user...

Страница 202: ...Manual 7013 XXX Nameplate blank cover removal 1 Open the front cover 2 Remove the three screws A from the top of the front cover 3 Remove the nameplate blank cover A All manuals and user guides at al...

Страница 203: ...cover See Right side scanner cover removal on page 4 75 3 Remove the left side scanner cover See Left side scanner cover removal on page 4 35 4 Remove the screw A from the front of the printer 5 Lift...

Страница 204: ...er assembly See ADF scanner assembly removal on page 4 9 2 Disconnect the operator panel cable from J14 on the controller board 3 Un route the operator panel cable from the scanner tub frame assembly...

Страница 205: ...er See Right side printer cover removal on page 4 73 2 Remove the duplex See Duplex removal on page 4 16 3 Remove the two screws A from the sensors 4 Disconnect the sensor cable B from J30 on the cont...

Страница 206: ...om J12 and J8 on the controller board and unroute them back through the frame toward the printhead 4 Remove the three screws B Note Use a pencil to mark the screw locations of the printhead on the met...

Страница 207: ...r door and cover removal 1 Open the rear door 2 Pull the rear door up at an angle disconnect the door from the notch A and remove 3 Remove the two screws B from the top of the rear cover A B All manua...

Страница 208: ...4 70 Service Manual 7013 XXX 4 Tilt the rear cover and lift to remove All manuals and user guides at all guides com...

Страница 209: ...rinter cover removal on page 4 78 2 Remove the rear door and cover See Rear door and cover removal on page 4 69 3 Disconnect the narrow media sensor cable and the reversing solenoid cable A from J9 an...

Страница 210: ...ugh the opening 6 Remove the narrow media sensor cable D through the opening 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal a...

Страница 211: ...cover removal on page 4 69 2 Remove the front scanner cover See Front scanner cover removal on page 4 29 3 Remove the right side scanner cover See Right side scanner cover removal on page 4 75 4 Remo...

Страница 212: ...4 74 Service Manual 7013 XXX 5 Press in on the tabs B and swing the right side printer cover out 6 Lift the right side printer cover and remove B B All manuals and user guides at all guides com...

Страница 213: ...al 1 Lift the ADF scanner cover and remove the front scanner cover See Front scanner cover removal on page 4 29 2 Remove the screw A from the front of the printer 3 Remove the screw B from the rear of...

Страница 214: ...4 76 Service Manual 7013 XXX 4 Disconnect the right side scanner cover from the printer and remove All manuals and user guides at all guides com...

Страница 215: ...ge 4 73 3 Disconnect the toner level sensor cable A from J5 on the controller board 4 Squeeze the lower tabs B of the toner level sensor and push it from its holder 5 Remove the toner level sensor thr...

Страница 216: ...nter cover removal 1 Remove the ADF scanner assembly See ADF scanner assembly removal on page 4 9 2 Open the front access door 3 Lift the top printer cover and remove All manuals and user guides at al...

Страница 217: ...the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removable but can be dislodged The...

Страница 218: ...Manual 7013 XXX Upper front guide assembly removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide A All manuals and user guides at al...

Страница 219: ...ar strip tray 1 and 250 sheet tray 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Remove the strip from inside the tray All manuals...

Страница 220: ...all trays Carefully insert the strip from the top of the tray and push it down through the opening until it clicks into place Turn the tray over to view the bottom of the strip Using the spring hook c...

Страница 221: ...side printer cover See Right side printer cover removal on page 4 73 2 Disconnect the wireless card cable A from the wireless card 3 Remove the two screws B from the antenna 4 Remove the wireless ante...

Страница 222: ...de printer cover See Right side printer cover removal on page 4 73 2 Remove the wireless antenna See Wireless antenna removal on page 4 83 3 Pinch the standoff A with a pair of needle nosed pliers to...

Страница 223: ...ase button 2 Printer control panel 3 Automatic document feeder ADF 4 Controller board door 5 Front door 6 Multipurpose feeder door Note This could be the manual feeder door depending on the printer mo...

Страница 224: ...et port 3 Wireless antenna Note The wireless antenna appears on wireless models only 4 Fax ports Note Fax ports appear on fax models only 5 USB port 6 Printer power cord socket 7 Power switch 8 Lockin...

Страница 225: ...Locations and connections 5 3 7013 XXX Controller board connector pin values All manuals and user guides at all guides com...

Страница 226: ...sensor 2 Ground 3 0 V dc J6 1 5 V dc door closed Cover open sensor 0 V dc door open 2 5 V dc 3 Ground J7 1 5 V dc Toner patch sensor 3 1 V dc 4 Ground 5 5 V dc J8 1 0 V dc Hsync Printhead 2 3 5 V dc...

Страница 227: ...PF clutch 2 24 V dc 0V dc unplugged J29 1 24 V dc Manual clutch solenoid 2 24 V dc 0V dc unplugged J30 1 4 1 1 V dc 5V dc unplugged Duplex paper in 2 5 5 V dc 3 6 Ground J31 1 4 3 3 V dc Tray 2 2 24 V...

Страница 228: ...PRES2_2 16 PAP_PRES3_C 17 VREF2_ADF_C 18 PAP_PRES_C 19 ADF_CVR_C 20 FIRST_SCAN_C 21 FB_CVR_C 22 SOL_EN_2 J39 1 FAX_CS Fax 2 Ground 3 SPI_DI 4 Ground 5 SPI_DOUT 6 Ground 7 SPI_SCLK 8 Ground 9 FAX_INT 1...

Страница 229: ...pecifications FRUs are typically lubricated as needed from the factory If not then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those speci...

Страница 230: ...ry 120 000 pages Note The kit includes Fuser P N 40X5346 Tray 1 ACM feed tires P N 40X5451 Transfer roll P N 40X5364 40X5402 ADF Maintenance kit 40X5807 ADF separator roll 40X7545 ADF separator pad 40...

Страница 231: ...product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in t...

Страница 232: ...7 2 Service Manual 7013 XXX Assembly 1 Covers All manuals and user guides at all guides com...

Страница 233: ...1 Optional 550 sheet tray 5 40X5394 1 1 250 sheet Tray 2 assembly 5 40X5395 1 1 550 sheet Tray 2 assembly 6 40X2855 1 4 Tray 2 wear strips 550 sheet tray only 7 40X5382 1 6 Wear strips 250 sheet tray...

Страница 234: ...7 4 Service Manual 7013 XXX Assembly 2 Scanner All manuals and user guides at all guides com...

Страница 235: ...Bezel German OP X264 11 40X0146 1 1 Bezel German OP X363 11 40X0155 1 1 Bezel German OP X364 11 40X0158 1 1 Bezel Spanish OP X264 11 40X0166 1 1 Bezel Spanish OP X363 11 40X0167 1 1 Bezel Spanish OP X...

Страница 236: ...0X0332 1 1 Bezel Japanese OP X364 11 40X0333 1 1 Bezel Korean OP X264 11 40X0334 1 1 Bezel Korean OP X363 11 40X0335 1 1 Bezel Korean OP X364 11 40X0336 1 1 Bezel Traditional Chinese OP X264 11 40X033...

Страница 237: ...Parts catalog 7 7 7013 XXX Assembly 3 Electronics All manuals and user guides at all guides com...

Страница 238: ...s included 5 40X5385 1 1 Toner low sensor 6 40X9000 1 1 Controller board X264 6 40X5613 1 1 Controller board X363 X364 7 40X5361 1 LVPS HVPS card assembly 110 V 100 V 7 40X5362 1 LVPS HVPS card assemb...

Страница 239: ...Parts catalog 7 9 7013 XXX Assembly 4 Frame 7 1 2 5 6 7 12 8 See instruction sheet in the FRU 9 10 11 3 4 3 All manuals and user guides at all guides com...

Страница 240: ...X3X6PF Ni TP2C 4 0 8PF Ni M3 0 0 5 6PF Ni M3 0 0 5 4PF Ni M3 5 0 6 6P Ni 5 40X5380 1 1 Complete duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2...

Страница 241: ...Options Asm Index Part number Units mach Units FRU Description NS 40X6339 1 1 64MB NAND flash memory NS 40X1368 1 1 USB cable packaged 2 m NS 3049622 1 Relocation kit All manuals and user guides at a...

Страница 242: ...oot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Powe...

Страница 243: ...uality pages 3 26 Reports Menu Settings Page 3 27 reports 3 27 menu settings page 3 27 scanner manual registration 3 30 USB scan to local 3 26 control panel 1 2 controller card service check 2 26 D de...

Страница 244: ...e 3 29 frame parts catalog 7 9 fuser parts catalog 7 8 service check 2 29 Fuser Temp 3 14 G Gap Adjust 3 14 H handling ESD sensitive parts 4 1 L lithium battery v xv 4 23 locations front views 5 1 rea...

Страница 245: ...er jam during POST 2 31 paper never picks 2 32 paper picks but stops 2 31 paper picks sheets 2 32 paper trees curls 2 33 print quality 2 36 black page 2 37 blank page 2 36 heavy background 2 37 image...

Страница 246: ...I 4 Service Manual 7013 XXX U USB scan to local 3 26 user attendance messages 2 6 All manuals and user guides at all guides com a l l g u i d e s c o m...

Страница 247: ...5 Bezel Swedish OP X264 7 5 40X0186 Bezel Swedish OP X363 7 5 40X0214 Bezel Swedish OP X364 7 5 40X0227 Bezel Finnish OP X264 7 5 40X0242 Bezel Finnish OP X363 7 5 40X0243 Bezel Finnish OP X364 7 5 40...

Страница 248: ...7 8 40X5320 Wireless antenna with clip 7 8 40X5344 Fuser assembly 110 V 7 8 40X5345 Fuser assembly 220 V 7 8 40X5346 Fuser assembly 100 V 7 8 40X5358 MPF tray assembly X36x series only 7 10 40X5360 A...

Страница 249: ...d X363 X364 7 8 40X5614 Top cover assembly 7 3 40X5615 Tub cover 7 5 40X5616 Nameplate cover 7 5 40X5617 Operator panel X264 X364 7 5 40X5618 Operator panel X363 7 5 40X5620 Left scanner cover 7 6 40X...

Страница 250: ...I 8 Service Manual 7013 XXX All manuals and user guides at all guides com...

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