14
EN
T R O U B L E S H O OT I N G
Problem
Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If so, stop
using the air purifier and contact
Customer Support
(see
page 16).
Plug the air purifier into a different outlet.
Air purifier is malfunctioning. Contact
Customer Support
(see page 16).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and
properly in place (see page 7).
Tap to increase the fan speed.
Make sure there are at least 38 cm / 15 in of clearance to
allow air to pass through the air inlets on the sides.
The Pre-Filter may be clogged by large particles, such as
hair or lint, blocking air flow. Clean the Pre-Filter
(see page 12).
Replace the filter (see page 13).
Air purifier makes an unusual
noise while the fan is on.
Make sure the filter is properly in place with plastic
packaging removed (see page 7).
Make sure the air purifier is operating on a hard, flat,
even surface.
Replace the filter (see page 13).
Air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer
Support
(see page 16).
Do not
try to repair the air purifier.
Strange smell coming from the
air purifier.
Clean the filter or replace if necessary.
Contact
Customer Support
(see page 16).
Make sure not to use your air purifier in an area with high
humidity or while diffusing essential oils.
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2/26/20 5:18 PM
2/26/20 5:18 PM
