5
Trouble shooting
Before you start, double-check all the connections. Make sure all the connectors are well seated. Keyboard connector and mouse connector are color-coded. Make sure only connectors of the
same colors are mated and recycle the power for both computers.
Symptom solutions
Possible causes
Recommended
Mou
se does not wo
rk Improper
initialization
. Unplug then plug the mouse
from the switch
. Tap the left
key twice
followed by
to re-sync
the mouse
The switch keeps on
selecting computers
back and forth.
It is in Auto Scan
mode. The
keyboard’s
ScrollLock LED
should be flashing.
You can still use the selected
computer during Auto Scan
mode. To abort the Auto
Scan, tap the left
key
twice.
Unable to change
computer selection.
Incorrect Hotkey
commands
To select computer
2
, tap the
keyboard with the following
keys within 3 seconds:
The
key on the left
keyboard, two times; then,
the
function once.
Both LED indicators are
off.
. Both computers
are off
. Bad connection
. Turn on at least one
computer
. Be sure both connections
are secured.
One LED indicator is on
while both computers
are off.
At least one
computer has
keyboard power up
ability.
This is not a problem. You
may still use the keyboard
power up feature of that
computer.
Auto Scan does not
work.
It works when both
computers are on.
Turn on both computers.
Auto Scan interval is
incorrect since my last
use.
Auto Scan resets to
the default of 3
seconds when both
computers are off.
It is required to re-issue
Hotkey commands to set the
interval to a non-default one.
The switch lies on the
floor and gets dirty
easily.
Move it away from
the dust.
Use the loop on the
strain-relief cable mold and
tie it to your desktop or
cubical wall.
How can I connect an
old computer using
serial mouse?
The switch does
not support serial
mouse.
It is time to replace that old
computer.
