Problem
Reason
Solution
Earphone cannot be turned on
Low battery level
Charge the headphones
No audio signal
1.Headphone didn't show
on your phone.
2.The volume is too low
Check for connections, and
reconnect them if necessary.
Increase the volume.
No voice message, only
conrmation sounds can
be heard
Voice messages have been
disabled.
Activate voice message in
your BT device.
Earphone function is
interference
Restore the earphone to
factory settings
Any button can't work
Maybe your BT device
can't work
You can try to connect
another BT device
Need more time to connect
A earphone has a sound,
another is silent
1.Low battery level
2.Didn't pair successfully
Charge the headphone
Repair or reset
Earphone can't be
charged
1.The charging box is
not tight
This product adopts extruded
charging. please ensure that
the charging box remains
closed.
2.Battery is damaged
Please contact us for
replacement
3.Charging box/earphone is
damaged
Please contact us for
replacement
4.Charging cable is damage
Please contact us for
replacement
Earphone without voice
(talk/music)
BT setting is wrong
Please make sure you have
opened “call audio” and
“media audio” function on
your BT devices
4. Frequently asked question
- 6 -
- 7 -
1. Connect them on the phone directly.
2. Unable to display device if you do not delete previous BT
information
that you have repaired.
3. How to use your earphone
Pairing for the first time:
Note:
Make sure the earphone is fully charged before using it for the
first time!
Press and hold the power button until flash red and blue lights ,then
wait for 1 minute to stabilize and only flash blue light. Finally you can
pair them on the phone.
Note:
If they still flashing red and blue lights, maybe connected only
one headset when you paring your cell phone ( and you will never
paring the two headsets in the future)
Reset your headset:
At the second start, press and hold the power button until flash the
red and blue lights, then restore the default (such as the first
pairing).
If your cell phone have paired this BT headsets before , please follow
the below operations:
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