Leopard PTZ Camera Module User’s Guide
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5.
FAQ
5.1. Client software can not access the network video server:
Possible Cause: No network connection
o
Solution: Check the Ethernet cable first and then double check whether the
problem is caused by a virus on the PC. Try to plug another device in the
network to make sure the PC has network access.
Possible Cause: Incorrect IP address entered
o
Solution: Double check the IP address from the server.
Possible Cause: There is an IP conflict
o
Solution: Disconnect the video server and network. Connect video server and
PC separately, then reset the IP address.
Possible Cause: IP addresses are in different subnets
o
Solution: Check the server's IP address, subnet mask and gateway address
settings.
Possible Cause: Unknown
o
Solution: Restore to factory settings.
5.2. The video server cannot be found by terminal configuration tool:
Possible Cause: Check whether the network works
o
Solution: 1.) Turn off firewall
o
Solution: 2.) If the device can be found, first check whether the network works.
If the network works, but the network interface indicator is not a regular
green light flashing, please contact our technical support engineer for
equipment maintenance.