Also available are Lenovo Services warranty upgrades and post-warranty maintenance agreements, with a
well-defined scope of services, including service hours, response time, term of service, and service
agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For information about Lenovo warranty service upgrade offerings that are
available in your country or area, refer to the following resources:
Service part numbers in Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com/ss
Lenovo Services Availability Locator
http://lenovolocator.com/
In general, the following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
3, 4, or 5 years of warranty service coverage
1-year or 2-year post-warranty extensions
Foundation Service: 9x5 service coverage with next business day onsite response
Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed
repair (available only in select countries)
Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed
repair (available only in select countries)
YourDrive YourData
Lenovo’s YourDrive YourData service (where applicable) is a multi-drive retention offering that
ensures your data is always under your control, regardless of the number of drives that are installed in
your Lenovo server. In the unlikely event of a drive failure, you retain possession of your drive while
Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands. The
YourDrive YourData service can be purchased in convenient bundles with Foundation, Essential, or
Advanced Service upgrades and extensions.
Enterprise Server Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software
stack. Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware;
Microsoft server applications; or both operating systems and applications. Support staff can help
answer troubleshooting and diagnostic questions, address product compatibility and interoperability
issues, isolate causes of problems, report defects to software vendors, and more.
In addition, you can access hardware “how to” support for ThinkSystem servers. Staff can help
resolve hardware problems not covered under warranty, refer you to the right documentation and
publications, provide corrective service information for known defects, and transfer you to a hardware
support call center if needed.
Basic Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or
networking hardware. Working at a time convenient for you (business hours or off shift), the
technician will unpack and inspect the systems on your site, install options, mount in a rack
cabinet, connect to power and network, check and update firmware to the latest levels, verify
operation, and dispose of the packaging, allowing your team to focus on other priorities.
For service definitions, country-specific details, and service limitations, please refer to the following
documents:
Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Lenovo ThinkSystem SR590 Server
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