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Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full
explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty
period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your
location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days
after the option has been withdrawn from marketing. After that time, the support is canceled, or made
available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available:
option name and number, proof of purchase, computer manufacturer, model, serial number and manual,
the exact wording of any error message, description of the problem, and the hardware and software
configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your
computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo
Support is always available at http://www.lenovo.com/support/phone. If the telephone number for your
country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Accessibility information

Documentation in accessible formats

Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or
HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure
that visually impaired users can read the documentation through a screen reader. Each image in the
documentation also includes adequate alternative text to explain the image so that visually impaired users
can understand the image when they use a screen reader.

To open and view PDF files, your computer must have the Adobe Reader program installed. The Adobe
Reader program also is available for download at:
http://www.adobe.com

© Copyright Lenovo 2015

21

Содержание ThinkPad OneLink+ Dock

Страница 1: ...ThinkPad OneLink Dock User Guide ...

Страница 2: ...ndix B Lenovo Limited Warranty on page 23 First Edition August 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...et and microphone combo connector 12 Rotating the external monitor display 12 Setting the color quality of the external monitor 14 Setting the resolution of the external monitor 14 Supported resolutions 15 Chapter 5 Troubleshooting 19 Appendix A Service and Support 21 Online technical support 21 Telephone technical support 21 Accessibility information 21 Appendix B Lenovo Limited Warranty 23 Part ...

Страница 4: ...ii ThinkPad OneLink Dock User Guide ...

Страница 5: ...mance and two USB 2 0 connectors for common USB devices The dock also supports Gigabit Ethernet speed when you connect it to networks You can set up your work area by connecting your notebook computer to the dock with the OneLink cable connecting multiple devices to the dock and setting the dock on your notebook computer then you are ready to use the multiple devices each time you connect your not...

Страница 6: ... The power button is used to turn on or turn off your notebook computer or to put the notebook computer into sleep or hibernation mode To achieve this you need to change the power plan settings of your notebook computer For more information refer to the user guide that comes with your notebook computer 2 USB 3 0 connector with battery charging function The USB 3 0 connector with battery charging f...

Страница 7: ... security cable lock 7 USB 2 0 connector The USB 2 0 connector is used to connect USB devices USB 1 0 USB 1 1 and USB 2 0 compatible Notes 1 When using a keyboard or mouse with the dock it is recommended that you connect the keyboard cable or mouse cable to the USB 2 0 connector with the mouse and keyboard symbols on the dock 2 If you are using a USB 3 0 device it is recommended that you connect i...

Страница 8: ...ensure that the notebook computer connecting the OneLink cable meets either of the following requirements The flammability of the notebook computer enclosure is not lower than Class V 1 The notebook computer enclosure is metallic System requirements Before using the dock ensure that your notebook computer has one of the following operating systems installed Microsoft Windows 7 Microsoft Windows 8 ...

Страница 9: ...nnector of the power adapter to the power connector on the dock 2 Note It is recommended to use the 90 W power adapter that comes with the dock 3 Connect the OneLink cable to the Lenovo OneLink connector on your notebook computer 3 4 Connect the power plug of the power cord to an electrical outlet 4 The dock is ready for use Figure 2 Connecting the dock to the power supply and your notebook comput...

Страница 10: ... Docks VIA Firmware 5 Follow the instructions on the screen to complete the installation For the Windows 8 1 operating system 1 Click Start and click the arrow icon in the bottom left corner of the screen to go to the Apps screen 2 Launch System Update on the Apps screen 3 Click Get new updates 4 Select Drivers for ThinkPad OneLink Docks ThinkPad OneLink Docks Synaptics Firmware or ThinkPad OneLin...

Страница 11: ...connector on the dock connect your headset microphone or speaker to the headset and microphone combo connector on the dock Notes The headset microphone or speaker connected to the headset and microphone combo connector on the dock is automatically enabled after the dock is successfully connected and recognized by your notebook computer However if you cannot hear anything from your device do the fo...

Страница 12: ...hernet cable and wait until the dock is fully configured by the Windows operating system Note The Gigabit Ethernet connector on the dock fully supports the ThinkVantage Access Connections program Using the DP and VGA connectors To use the DP connector connect an external DP monitor to the dock using a DP cable To use the VGA connector connect an external VGA monitor to the dock using a VGA cable N...

Страница 13: ...lones your notebook computer screen to the external monitor The dock automatically selects the settings screen resolution color quality and refresh rate for the external monitor which will enable the best resolution based on your notebook computer Single display mode When the dock is in single display mode it enables you to show your desktop on only one screen Three display mode When the dock is i...

Страница 14: ...omplete the setting Entering mirror mode To enter mirror mode do the following For the Windows 7 operating system 1 Click Start Control Panel 2 Depending on your Control Panel mode do one of the following Click Display Change display settings Click Appearance and Personalization Display Change display settings 3 In the Multiple displays drop down list box select Duplicate these displays 4 Follow t...

Страница 15: ...he instructions on the screen to complete the setting Note If you select Show desktop only on 1 the display of your notebook computer monitor will be on and the external monitor display will turn off However the other functions such as audio Ethernet and USB connection can still work though the external monitor display is off If you select Show desktop only on 2 the external monitor display will b...

Страница 16: ...ollow the instructions on the screen to complete the setting For the Windows 10 operating system 1 From the desktop move the pointer to bottom left corner of the screen and then search Control Panel in the search box 2 Depending on your Control Panel mode do one of the following Click Display Change display settings Click Appearance and Personalization Display Change display settings 3 Select the ...

Страница 17: ...play settings 3 In the Orientation drop down list box select one of the following options Landscape The external monitor display remains the same as your notebook computer monitor display Portrait The external monitor display rotates 90 degrees to the left Landscape flipped The external monitor display becomes upside down Portrait flipped The external monitor display rotates 90 degrees to the righ...

Страница 18: ...f the external monitor To set the resolution of the external monitor do the following For the Windows 7 operating system 1 Click Start Control Panel or Start Settings Control Panel 2 Depending on your Control Panel mode do one of the following Click Display Change display settings Click Appearance and Personalization Display Change display settings 3 In the Resolution drop down list box move the s...

Страница 19: ...esolutions for the dock video output Resolution refers to the number of pixels horizontally and vertically displayed on the screen Refresh rate also called vertical frequency measures the speed that the entire screen is rescanned Table 1 Supported resolutions and refresh rates DP output only Resolution Refresh rate Unit Hz 1024 x 768 60 1152 x 864 60 1152 x 870 60 1280 x 720 60 1280 x 768 60 1280 ...

Страница 20: ...440 x 900 60 1600 x 900 60 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 Table 3 Supported resolutions and refresh rates DP and VGA dual output Resolution Refresh rate Unit Hz 1024 x 768 60 1152 x 864 60 1152 x 870 60 1280 x 720 60 1280 x 768 60 1280 x 800 60 1280 x 960 60 1280 x 1024 60 1360 x 768 60 1366 x 768 60 1368 x 768 60 1400 x 1050 60 1440 x 900 60 1600 x 900 60 1600 x 1200 ...

Страница 21: ...ly for DP output 60 Table 4 Supported resolutions and refresh rates dual DP output Resolution Refresh rate Unit Hz 1024 x 768 60 1152 x 864 60 1152 x 870 60 1280 x 720 60 1280 x 768 60 1280 x 800 60 1280 x 960 60 1280 x 1024 60 1360 x 768 60 1366 x 768 60 1368 x 768 60 1400 x 1050 60 1440 x 900 60 1600 x 900 60 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 2048 x 1080 60 2048 x 1152 ...

Страница 22: ...nit Hz 1024 x 768 60 1152 x 864 60 1152 x 870 60 1280 x 720 60 1280 x 768 60 1280 x 800 60 1280 x 960 60 1280 x 1024 60 1360 x 768 60 1366 x 768 60 1368 x 768 60 1400 x 1050 60 1440 x 900 60 1600 x 900 60 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 18 ThinkPad OneLink Dock User Guide ...

Страница 23: ... cannot hear anything through my notebook computer speakers after connecting the dock to the notebook computer To solve the problem do the following 1 Ensure that the device driver of the dock is correctly installed If not install the latest device driver by following the instructions on the Web site at http www lenovo com support docks 2 Enable the built in audio connectors on your notebook compu...

Страница 24: ... select the external display monitor from the Select Display drop down list box 3 Ensure that you do not select Maintain Aspect Ratio or Maintain Display Ratio from the Scaling drop down list box If the problem persists disconnect the dock from the notebook computer and remove the power adapter from the dock Then reconnect the power adapter to the dock and reconnect the dock to the notebook comput...

Страница 25: ...tion name and number proof of purchase computer manufacturer model serial number and manual the exact wording of any error message description of the problem and the hardware and software configuration information for your system Your technical support representative might want to walk you through the problem while you are at your computer during the call Telephone numbers are subject to change wi...

Страница 26: ...22 ThinkPad OneLink Dock User Guide ...

Страница 27: ... WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS REQUIRED BY LAW AND A...

Страница 28: ... or the installation of a CRU the Service Provider will arrange for service under the type of warranty service designated for the product under Part 3 Warranty Service Information below If the Service Provider determines that it is unable to repair your product the Service Provider will replace it with one that is at least functionally equivalent If the Service Provider determines that it is unabl...

Страница 29: ... OF ANY REMEDY SET FORTH HEREIN SHALL LENOVO ITS AFFILIATES SUPPLIERS RESELLERS OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT WARRANTY NEGLIGENCE STRICT LIABILITY OR OTHER THEORY OF LIABILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES 2 LOSS DAMAGE OR DISCLOSURE OF YOUR DATA 3 SPECIAL INCIDEN...

Страница 30: ...eplacement product or part shall be warranted for the balance of the period remaining on the original product Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired Refurbished parts may be used to repair the product and repair of the product may result in loss of data if the product is capable of retaining user generate...

Страница 31: ... service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993 by contacting Lenovo Australia New Zealand Pty Limited ABN 70 112 394 411 Address Level 10 North Tower 1 5 Railway Street Ch...

Страница 32: ...e CRUs is your responsibility You may request that a Service Provider install Optional service CRUs under one of the other types of warranty service designated for your product An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self service CRUs would be installed for you You may find a list of CRUs and their designation in the publication that...

Страница 33: ...failed product in the shipping carton in which you received the replacement product and return it to Lenovo Transportation charges both ways shall be at Lenovo s expense If you fail to use the carton in which the replacement product was received you may be responsible for any damage to the failed product occurring during shipment You may be charged for the replacement product if Lenovo does not re...

Страница 34: ...alado después de la compra del producto La garantía cubre la atención revisión y corrección de errores defectos o inconsistencias que impidan el desempeño normal de un equipo de cómputo en cuanto a su hardware y software Los servicios no cubiertos por la garantía se cargarán al usuario final previa obtención de una autorización Esta garantía tiene una duración de un año a partir del momento de la ...

Страница 35: ...not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this d...

Страница 36: ... Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG früher 89 336 EWG in der Bundesrepubl...

Страница 37: ...20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product Do not use the ac power cord for other devices Lenovo product service information for Taiwan Eurasian compliance mark Ukraine Compliance Mark Appendix C Electronic emission notices 33 ...

Страница 38: ...34 ThinkPad OneLink Dock User Guide ...

Страница 39: ...O PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical ...

Страница 40: ...ountry list Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example the European WEEE Directive India E Waste Management Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycl...

Страница 41: ...p of companies DisplayPort is the trademark of the Video Electronics Standards Association Intel is a trademark of Intel Corporation in the United States and or other countries Other company product or service names may be trademarks or service marks of others Appendix D Notices 37 ...

Страница 42: ...38 ThinkPad OneLink Dock User Guide ...

Страница 43: ... electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS 为满足中国电子电气产品有害物质限制相关的法律法规和其他要求 联想公司对本产品中有害物质 按 部件分类 声明如下 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste...

Страница 44: ...India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 40 ThinkPad OneLink Dock User Guide ...

Страница 45: ......

Страница 46: ... 1P P N SP40H13041 1PSP40H13041 ...

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