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Software problems

Problem

Solution

Some programs do not work as expected.

1.  Check whether the problem is caused by a program. 

a.  Ensure that the software is compatible with the computer. 

Refer to the information supplied with the software for more 
information.

b.  Verify that other software works correctly on the computer.

c.  Verify that the software you are using works on another 

computer.

2.  If the problem is caused by a program: 

•  Refer to the printed documentation that comes with the 

program or the help system of the program.

•  Update the program.

•  Uninstall the program and then reinstall it. To download a 

program that is preinstalled on your computer, go to 

https:// 

pcsupport.lenovo.com

and follow the on-screen instructions.

28

ThinkEdge SE70 User Guide

Содержание ThinkEdge SE70

Страница 1: ...ThinkEdge SE70 User Guide ...

Страница 2: ...come very high and burn the skin Avoid keeping your hands or any other part of your body in contact with the computer Restricted access location statement Restricted Access Location Equipment intended for Restricted Access Location or equivalent instruction First Edition March 2022 Copyright Lenovo 2022 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Ser...

Страница 3: ... ThinkEdge SE70 18 Use the I O tool guide for ThinkEdge SE70 18 Chapter 3 CRU replacement 21 CRU list 21 Remove or replace a CRU 21 External antenna 21 Power terminal 22 Purchase accessories 23 Chapter 4 Troubleshooting 25 Basic procedure for resolving computer problems 25 Troubleshooting 25 Startup problems 25 Audio problems for selected models 26 Network problems 26 Performance problems 27 Seria...

Страница 4: ...ii ThinkEdge SE70 User Guide ...

Страница 5: ...AWS Panorama ThinkEdge SE70 12A6 12A7 12A8 12A9 12AA 12AB 12AN 12AQ 12AS 12AT 12AU 12AV 12AW and 12BG 12AE 12AF and 12AR Illustrations in this documentation might look different from your product Depending on the model some optional accessories features software programs and user interface instructions might not be applicable to your computer Documentation content is subject to change without noti...

Страница 6: ...iv ThinkEdge SE70 User Guide ...

Страница 7: ...te insights Automate industrial manufacturing and retail tasks that previously required costly manpower Connect multiple camera streams and run several machine learning models per stream Collect the right data and keep it securely on hand for greater efficiency and insights Enable optimized security analytics manufacturing and safety with edge computing powered by AWS Panorama SDK and NVIDIA Jetso...

Страница 8: ...e external microphones with a TRS 3 pole plug or headsets with an OMTP compliant TRRS 4 pole plug System LED status The LEDs change color and blink to indicate status A slow blink is once every three seconds A fast blink is once per second ThinkEdge SE70 Powered by AWS Panorama LED status Indication Slow blinking orange The appliance is restoring to the previous software image and keeping all user...

Страница 9: ...ted but Wi Fi is enabled Power button with indicator Press to turn on the computer The indicator in the power button shows the system status of your computer LED status Indication Solid white The computer is operating normally Off The computer is off or in hibernation mode To turn off the computer you can do either of following Open the system menu from the top right corner and click Shut Down Sho...

Страница 10: ...WG 18 AWG 105 C Digital Input and Digital Output Pin definition mapping table Pin number Pin definition 1 Digital Output 1 2 Digital Output 2 3 Digital Output 3 4 Digital Output 4 5 Power 6 GND 7 Digital Input 1 8 Digital Input 2 9 Digital Input 3 10 Digital Input 4 11 COM 12 GND Reset hole Used to reset your computer if the computer stops responding and you cannot turn it off by pressing the powe...

Страница 11: ...and deleting all user data ThinkEdge SE70 Operations Function Short press reset hole The appliance is resetting the system Long press power button and reset hole The appliance is restarting to the factory image and deleting all user data Recovery hole Used only to enter Recovery Mode to flash operating system image and delete all user data You need to enter Recovery Mode before restoring system im...

Страница 12: ... Rear view 1 Ethernet connectors 1 2 POE 2 AC DC power connector DC in 20 V Connectors holes with this icon are not available ThinkEdge SE70 Figure 4 Rear view 1 6 L models AC version Figure 5 Rear view 1 6 L models DC version 6 ThinkEdge SE70 User Guide ...

Страница 13: ... connectors Connect an external modem a serial printer or other devices that use a serial connector Its default setting is RS232 You can use commands to switch among RS232 RS422 and RS485 For more information about commands see Use the I O tool guide for ThinkEdge SE70 on page 18 RS232 Pin definition mapping table Pin number Pin definition 1 DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS Chapter 1 ...

Страница 14: ...ector with LED indicators on left and right side LED status Indication Blinking green on left side The indicator is showing data transfer status Solid orange on right side The indicator is showing successful Ethernet connection POE connectors 3 9 POE Connector 3 9 support 10 100 Mbps IEEE 802 3af 15 4W to IP camera The Ethernet port provides a standard RJ 45 jack connector with LED indicators on l...

Страница 15: ...9 48 V Connect the power terminal to your computer for power supply Notes Connections made to this connector must use the cable 24 AWG 14 AWG 105 C Torque the screws at 0 4N m for selected models Chapter 1 Meet your computer 9 ...

Страница 16: ...on are not available ThinkEdge SE70 Figure 8 Left view 1 Cable holder for AC DC power connector only 2 Wi Fi antenna slot Wi Fi antenna slot Used to install the left Wi Fi antenna cable connector that is available only on some models The left Wi Fi antenna is installed on the left Wi Fi antenna cable connector 10 ThinkEdge SE70 User Guide ...

Страница 17: ...are not available ThinkEdge SE70 Figure 10 Right view 1 Wi Fi antenna slot 2 Kensington Lock slot Wi Fi antenna slot Used to install the right Wi Fi antenna cable connector that is available only on some models The right Wi Fi antenna is installed on the right Wi Fi antenna cable connector Chapter 1 Meet your computer 11 ...

Страница 18: ... Click Details Power supply DC Input 9 48 V DC Input 20 V Microprocessor To view the microprocessor information of your computer enter System Settings and click Details Memory Low Power Double Data Rate SDRAM 4x LPDDR4x Memory capacity 8 GB Storage device M 2 solid state drive To view the storage drive capacity of your computer click the Search icon on the top left and launch the Disks application...

Страница 19: ...kaging From 40 C 40 F to 85 C 185 F Note If your computer is stored or transported in temperatures less than 20 C 4 F allow the computer to rise slowly to an optimal operating temperature before use Using the computer in a lower operating temperature might result in irreparable damage to your computer Relative humidity Operating 95 non condensing at 40 C 104 F Storage 10 90 non condensing at 60 C ...

Страница 20: ...USB device Data rate Gbit s Thunderbolt 3 USB C 40 Thunderbolt 4 USB C 40 14 ThinkEdge SE70 User Guide ...

Страница 21: ...out AWS Panorama go to https aws amazon com panorama To learn more about how to get started with AWS Panorama go to https docs aws amazon com panorama latest dev panorama gettingstarted html Infrastructure security in AWS Panorama The computer needs access to both AWS services and your internal network of cameras You need to consider network configuration and provide only the required access to ea...

Страница 22: ...installed by default and is designed to be simple and easy to use Details on using Unity are available by launching the Help application or online at https help ubuntu com community UnityLaunchersAndDesktopFiles Launch an app Press the Super key with the Windows logo and type in the name of the application you want to launch Open the Activities menu on the top left and click the Show Applications ...

Страница 23: ...ted models Quickly share your files using the built in Bluetooth technology among devices with the same features You also can install a media card to transfer data Connect to a Bluetooth enabled device for selected models You can connect all types of Bluetooth enabled devices to your computer such as a keyboard a mouse a smartphone or speakers Place the device that you are attempting to connect to...

Страница 24: ...he function quality or performance of the locking device and security feature You can purchase computer locks from Lenovo Kensington MicroSaver lock Lock your computer to a desk table or other fixtures through a Kensington MicroSaver lock Digital Download for Recovery Media for ThinkEdge SE70 Lenovo provides a Digital Download for your computer For example you can restore system image to factory i...

Страница 25: ... computer is running correctly and to restart your computer automatically when your computer hangs without human intervention To use the tool guide do either of the following Find the tool guide in the following directory opt lenovo Use the man se70_tool command and follow the instructions Chapter 2 Get started with your computer 19 ...

Страница 26: ...20 ThinkEdge SE70 User Guide ...

Страница 27: ...y the CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU For full details see the Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 C...

Страница 28: ...lowing instructions Avoid contact with the hot computer During operation the computer becomes hot enough to burn the skin Before you touch the computer turn off the computer disconnect power and wait approximately 30 minutes for the computer to cool For access do the following 1 Remove any media from the drives and turn off all connected devices and the computer 2 Disconnect all power cords from e...

Страница 29: ...cessories and upgrades to help expand the capabilities of your computer Options include memory modules storage devices network cards power adapters keyboards mice and more To shop at Lenovo go to https www lenovo com accessories Chapter 3 CRU replacement 23 ...

Страница 30: ...24 ThinkEdge SE70 User Guide ...

Страница 31: ...ation to find solutions to problems that have definite symptoms Startup problems Problem Solution The computer does not start up when you press the power button Ensure that the power cord is correctly connected to the rear of the computer and to a working electrical outlet If the computer has a secondary power switch on the rear of the computer ensure that it is switched on The power indicator on ...

Страница 32: ... the switch port is also configured for full duplex Setting a wrong duplex mode might degrade performance cause data loss or result in lost connections When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps the Ethernet LAN connection fails or errors occur Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X The Wi F...

Страница 33: ...tor on the computer to the serial device If the serial device has its own power cord connect the power cord to a grounded electrical outlet Turn on the serial device and keep the device online Install any programs supplied with the serial device Refer to the documentation that comes with the serial device for more information If you added one serial connector adapter ensure that the adapter is ins...

Страница 34: ...ther software works correctly on the computer c Verify that the software you are using works on another computer 2 If the problem is caused by a program Refer to the printed documentation that comes with the program or the help system of the program Update the program Uninstall the program and then reinstall it To download a program that is preinstalled on your computer go to https pcsupport lenov...

Страница 35: ...User Guide Regulatory Notice Go to https pcsupport lenovo com Then follow the on screen instructions to filter out the documentation you want Lenovo Support Web site with the latest support information of the following Drivers and software Product and service warranty Product and parts details Knowledge base and frequently asked questions https pcsupport lenovo com Help information https developer...

Страница 36: ... numbers For a list of the Lenovo Support phone numbers for your country or region go to https pcsupport lenovo com supportphonelist Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Services available during the warranty period Problem determination Trained personnel are ...

Страница 37: ...Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product see Safety and Warranty Guide that comes with your computer Purchase additional services During and after the warranty period you can purchase additional services from Lenovo at https pcsupport lenovo com warrantyupgrade Service availability and service na...

Страница 38: ...32 ThinkEdge SE70 User Guide ...

Страница 39: ...nnot find the Help icon from the Launch bar click the Search icon on the top left and type Help to search it To learn more about the Ubuntu operating system go to https www ubuntu com Get support information If you need help service technical assistance or more information about the Ubuntu operating system or other applications contact the provider of the Ubuntu operating system or the provider of...

Страница 40: ...est Be sure to provide a return address The open source software is distributed in hope it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See for example the GNU General Public License and or the Lesser General Public License for more information To view additional information regarding licenses acknowledgments and r...

Страница 41: ...t lenovo com Certification related information Product name Machine types Machine types for Powered by AWS Panorama ThinkEdge SE70 12A6 12A7 12A8 12A9 12AA 12AB 12AN 12AQ 12AS 12AT 12AU 12AV 12AW and 12BG 12AE 12AF and 12AR The latest compliance information is available at https www lenovo com us en compliance Copyright Lenovo 2022 35 ...

Страница 42: ...36 ThinkEdge SE70 User Guide ...

Страница 43: ...ht to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the configura...

Страница 44: ...Lenovo may update this document at any time without notice For the latest information or any questions or comments contact or visit the Lenovo Web site https pcsupport lenovo com Trademarks LENOVO LENOVO logo ThinkEdge and ThinkEdge logo are trademarks of Lenovo Intel Optane and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries VESA is a trademar...

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