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• Machine type and model
• Serial numbers of your hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Using other services
You might travel with your computer or relocate it to a country or region where the machine type for your
desktop or notebook computer is sold. In such a situation, your computer might be eligible for International
Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or
on-site service) that is provided in the servicing country. Service centers in certain countries might not be
able to service all models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.
To determine whether your computer is eligible for International Warranty Service and to view a list of the
countries or regions where service is available, go to http://www.lenovo.com/support.
For technical assistance with the installation of or questions related to Service Packs for your preinstalled
Microsoft Windows product, go to the Microsoft Product Support Web site at http://support.microsoft.com.
You also can contact the Lenovo Customer Support Center for help. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services. Examples of these additional
services include:
• Support for hardware, operating systems, and application programs
• Network setup and configuration services
• Upgraded or extended hardware repair services
• Custom installation services
Service availability and service name might vary by country or region. For more information about these
services, go to the Lenovo Web site at:
http://www.lenovo.com
Chapter 10
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Getting information, help, and service
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