packing it in a shipping container provided to you to return your product to a designated service center.
A courier will pick up your product and deliver it to the designated service center. The service center will
return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a
designated service center at your risk and expense. After the product has been repaired or exchanged, it will
be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of
the product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you
deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to
you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to
a designated service center at your risk and expense. After the product has been repaired or exchanged,
it will be made available to you for return shipping at your risk and expense. If you fail to arrange return
shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you.
7. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are
responsible for its installation and verification of its operation. The replacement product becomes your
property in exchange for the failed product, which becomes the property of Lenovo. You must pack the
failed product in the shipping carton in which you received the replacement product and return it to Lenovo.
Transportation charges, both ways, shall be at Lenovo’s expense. If you fail to use the carton in which the
replacement product was received, you may be responsible for any damage to the failed product occurring
during shipment. You may be charged for the replacement product if Lenovo does not receive the failed
product within thirty (30) days of your receipt of the replacement product.
Suplemento de Garantía para México
Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y será efectivo única y
exclusivamente para los productos distribuidos y comercializados dentro del Territorio de los Estados
Unidos Mexicanos. En caso de conflicto, se aplicarán los términos de este Suplemento.
Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta (30) días por
defectos de instalación desde la fecha de compra. Lenovo no es responsable de la información incluida
en dichos programas de software y/o cualquier programa de software adicional instalado por Usted o
instalado después de la compra del producto.
Los servicios no cubiertos por la garantía se cargarán al usuario final, previa obtención de una autorización.
En el caso de que se precise una reparación cubierta por la garantía, por favor, llame al Centro de soporte
al cliente al 001-866-434-2080, donde le dirigirán al Centro de servicio autorizado más cercano. Si no
existiese ningún Centro de servicio autorizado en su ciudad, población o en un radio de 70 kilómetros
de su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable relacionado con el
transporte del producto a su Centro de servicio autorizado más cercano. Por favor, llame al Centro de
servicio autorizado más cercano para obtener las aprobaciones necesarias o la información relacionada
con el envío del producto y la dirección de envío.
Appendix B. Lenovo Limited Warranty
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