Step 6.
See controller and management software documentation.
If the problem is associated with a
specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the
documentation for the associated controller and management or controlling software to verify that
the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems, software, or devices, go to
Step 7.
Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and
RETAIN tips document known problems and suggested solutions. To search for troubleshooting
procedures and RETAIN tips, go to
http://datacentersupport.lenovo.com/
Step 8.
Use the troubleshooting tables.
See “Troubleshooting by symptom” on page 170 to find a
solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact an approved warranty service provider for assistance with
additional problem determination and possible hardware replacement. To open an online service
request, go to
https://www.ibm.com/support/servicerequest/Home.action
. Be prepared to provide
information about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified. After you have verified that all code is at the latest level, all hardware and software
configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact an approved warranty service provider for assistance.
To open an online service request, go to
https://www.ibm.com/support/servicerequest/Home.action
. Be
prepared to provide information about any error codes and collected data and the problem determination
procedures that you have used.
Service bulletins
Use this information to find the latest tips and techniques for solving system problems.
The support website is continually updated with the latest tips and techniques that you can use to solve
problem that you might have with the Lenovo server.
To find service bulletins that are available for the Lenovo System x3850 X6 and x3950 X6 server, go to
and search for machine type
6241
, and
retain
.
147
Содержание 6241
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