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Chapter

Getting

information,

help,

and

service

This

chapter

contains

information

about

help,

service,

and

technical

assistance

for

products

manufactured

Lenovo.

Information

resources

This

section

describes

how

access

useful

resources

relating

your

computing

needs.

Note:

The

Online

Books

folder,

ThinkVantage

Productivity

Center,

Lenovo

Welcome,

and

Access

Help

are

only

available

computers

that

have

internal

hard

disk

drive

and

preinstalled

software

from

Lenovo.

Online

Books

folder

The

Online

Books

folder

provides

online

ThinkCentre

User

Guide

help

you

set

and

use

your

computer.

The

Online

Books

folder

preinstalled

your

computer

and

requires

Internet

access

view

the

publications.

view

publication,

click

Start

→

All

Programs

→

Online

Books

→

Online

Books

Double-click

the

appropriate

publication

for

your

computer.

The

publications

also

are

available

the

Lenovo

Web

site

at:

http://www.lenovo.com

Notes:

These

publications

are

Portable

Document

Format

(PDF),

which

requires

Adobe

Reader

installed

view.

Adobe

Reader

has

not

yet

been

installed

your

computer,

message

will

appear

when

you

attempt

view

the

PDF

file

and

you

will

guided

through

the

Adobe

Reader

installation.

The

publications

that

are

preinstalled

your

computer

are

available

other

languages

the

Lenovo

Support

Web

site

at:

http://www.lenovo.com/support

you

want

install

different

language

version

Adobe

Reader

rather

than

the

version

provided

your

computer,

download

the

version

you

want

use

from

the

Adobe

Web

site

at:

http://www.adobe.com

ThinkVantage

Productivity

Center

The

ThinkVantage

Productivity

Center

program

contains

information

sources

and

tools

designed

make

computing

easier

and

secure.

provides

easy

access

various

technologies,

such

as:

Client

Security

Solution

Product

Recovery

Productivity

Center

Rescue

and

Recovery

Service

and

support

System

Update

Note:

ThinkVantage

Technologies

are

only

available

select

Lenovo

computers.

Lenovo

2009

Содержание 6136A1U

Страница 1: ......

Страница 2: ......

Страница 3: ...ThinkCentre User Guide ...

Страница 4: ...nd services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclo...

Страница 5: ...r diskette 39 Recovering or installing device drivers 40 Setting a rescue device in the startup sequence 41 Solving recovery problems 41 Chapter 4 Using the Setup Utility 43 Starting the Setup Utility program 43 Viewing and changing settings 43 Using passwords 43 Password considerations 44 Power On Password 44 Privileged Access Password 44 Hard Disk User Password 44 Setting changing and deleting a...

Страница 6: ...iv User Guide ...

Страница 7: ...at you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2009 v ...

Страница 8: ...vi User Guide ...

Страница 9: ...Features This section provides an overview of the computer features and preinstalled software System information The following information covers a variety of models For information about your specific model use the Setup Utility program See Chapter 4 Using the Setup Utility on page 43 Microprocessor v Intel Celeron processor v Intel Core 2 Duo processor v Intel Core 2 Quad processor v Intel Penti...

Страница 10: ...odels v Intel matrix storage manager v Preboot Execution Environment PXE and Dynamic Host Configuration Protocol DHCP v Remote Administration v Secure Managed Client SMC some models v System Management SM BIOS and SM software v Wake on LAN v Wake on Ring in the Setup Utility program this feature is called Serial Port Ring Detect for an external modem Input Output features v Eight USB connectors tw...

Страница 11: ...r might come with preinstalled software If it does an operating system device drivers to support built in features and other support programs are included Operating system preinstalled Microsoft Windows Vista Notes 1 Computer models without an internal hard disk drive do not have an operating system preinstalled 2 The Windows Vista operating system might not be available or supported in all countr...

Страница 12: ...age Non operating 10 to 60 C 14 to 140 F without package Humidity Operating 10 to 80 10 per hour non condensing Non operating 10 to 90 10 per hour non condensing Maximum altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V AC Maximum 127 V AC Input frequency range 50 to 60 Hz Voltage switch setting ...

Страница 13: ...tage System Update ThinkVantage System Update TVSU is a software application that helps you keep the software on your system up to date by downloading and installing software packages TVT applications device drivers BIOS flashes and other third party applications Some examples of software that you should keep updated are programs provided by Lenovo such as the Rescue and Recovery program and the P...

Страница 14: ...ovo provides a full version of antivirus software on your hard disk drive with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus program updates For more information about updating your antivirus software refer to the Access Help online help system See Access Help on page 58 for instructions on how to open the online help system Locations Locat...

Страница 15: ... your computer 1 VGA monitor connector 8 Cover release button 2 USB connectors 3 9 PCI adapter card slot 3 Ethernet connector 10 Audio line out connector 4 Audio line in connector 11 Microphone connector 5 Standard mouse and keyboard connectors some models 12 USB connectors 3 6 Serial port some models 13 DisplayPort connector 7 Cable lock slot 14 AC power adapter connector Figure 2 Rear connector ...

Страница 16: ... local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port Standard keyboard connector Used to attach ...

Страница 17: ...e 12 Figure 3 shows the location of the various components in your computer 1 Optical drive 5 Heat sink 2 Front bezel 6 Battery 3 Hard disk drive some models 7 Memory slots 2 4 System fan assembly 8 Internal speaker some models Figure 3 Component locations Chapter 1 Product overview 9 ...

Страница 18: ...processor 9 PCI adapter card slot 2 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 10 Front USB connector 2 3 Thermal sensor connector 11 Intrusion switch connector Cover presence switch connector 4 Battery 12 Front I O and LED Switch header 5 Memory slots 2 13 eSATA connector 6 Internal speaker connector 14 Internal power distribution connector 7 Serial COM connector 15 Fan co...

Страница 19: ...the parts and other computer components v Before you replace a new part touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body v When possible remove the new part from the static protective packaging and install it directly in the c...

Страница 20: ...n off the computer and wait three to five minutes to let the computer cool before opening the computer cover Important Be sure to read and understand Handling static sensitive devices on page 11 before opening the computer cover To open the computer cover 1 Remove any media from the drives shut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords f...

Страница 21: ...o to http www lenovo com support Your computer has two slots for installing SODIMMs small outline dual inline memory modules that provide up to a maximum of 4 GB of system memory When installing memory modules the following rules apply v Use 1 8 V 200 pin DDR3 SDRAM double data rate 3 synchronous dynamic random access memory v Use 1 GB or 2 GB memory modules in any combination up to a maximum of 4...

Страница 22: ...emory module firmly and pivot the memory module until it snaps into place Make sure that the memory module is firmly fixed in the slot and does not move easily What to do next v To work with another option go to the appropriate section v To complete the installation go to Completing the parts replacement on page 30 Figure 6 Removing the memory module Figure 7 Installing a memory module 14 User Gui...

Страница 23: ...e set of Product Recovery discs enables you to restore the contents of the hard disk drive to the factory installed state For more information on recovering factory installed software refer to Chapter 3 Recovery information on page 35 To replace the hard disk drive 1 Open the computer cover See Opening the computer cover on page 12 2 Disconnect the power cable from the optical drive 3 Place your f...

Страница 24: ...cable to the optical drive 11 Go to Completing the parts replacement on page 30 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com suppor...

Страница 25: ...ress the optical drive lock button to remove the optical drive out of the front of the computer 5 Remove the optical drive retainer from the failing optical drive and install it on the side of the new optical drive Figure 10 Removing the front bezel Figure 11 Removing the optical drive Figure 12 Installing the retainer on the optical drive Chapter 2 Installing options and replacing hardware 17 ...

Страница 26: ...http www lenovo com support Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time a...

Страница 27: ...puter or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support CAUTION The heat sink might be very hot Turn off the computer and wait three to five minutes to let the computer cool before opening the...

Страница 28: ...ight have to gently twist the heat sink to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink 5 Position the new heat sink on the system board so that the four screws are aligned with the holes on the system board 6 Alternate tightening each screw a small and equal amount until the heat sink and fan assembly is secured to the system board Do not over tig...

Страница 29: ...let the computer cool before opening the computer cover This section provides instructions on how to replace the microprocessor To replace the microprocessor 1 Open the computer cover See Opening the computer cover on page 12 2 Remove any parts or cables that may prevent your access to the system board 3 Remove the heat sink See Replacing the heat sink on page 19 4 Place the heat sink on its side ...

Страница 30: ...orientation of the notches 2 on the microprocessor This is important when installing the new microprocessor on the system board c Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 7 Make sure that the small handle is in the raised positio...

Страница 31: ... 13 Reinstall any other parts or reconnect any other cables you removed 14 Go to Completing the parts replacement on page 30 Replacing the adapter card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and War...

Страница 32: ... slot 7 Remove the new adapter card from its static protective package 8 Install the new adapter card into the adapter card slot Make sure that the adapter card is firmly fixed in the slot and does not move easily 9 Close the adapter card retainer 10 Slide the system board to the rear of the chassis and then pivot the system board until it snaps into position 11 Reconnect all cables that were disc...

Страница 33: ...ating parts on the system board on page 10 4 Press the internal speaker lock latch 1 slide the internal speaker downwards and remove it from the chassis 5 Position the new internal speaker into the metal clips 2 and push the internal speaker upwards until it is secured by the lock latch 1 6 Connect the new internal speaker cable to the system board 7 Go to Completing the parts replacement on page ...

Страница 34: ... computer cover See Opening the computer cover on page 12 2 Remove the front bezel by releasing the two tabs and pivoting the bezel forward 3 Disconnect the front audio and USB assembly cables from the system board and note the cables routing See Locating parts on the system board on page 10 Figure 22 Removing the front bezel 26 User Guide ...

Страница 35: ...tempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the AC power adapter To replace the AC power adapter 1 Remove any media from the drives shut d...

Страница 36: ... the new AC power adapter cable to the power adapter connector on the chassis and the electrical outlet 6 Go to Completing the parts replacement on page 30 Figure 24 Connecting the AC power adapter 28 User Guide ...

Страница 37: ...eyboard is connected see Locating connectors on the rear of your computer on page 7 or Locating connectors on the front of your computer on page 6 4 Disconnect the failing keyboard cable from the computer 5 Connect a new keyboard to the appropriate connector on the computer 6 Go to Completing the parts replacement on page 30 Replacing the mouse Attention Do not open your computer or attempt any re...

Страница 38: ...puter 6 Go to Completing the parts replacement Completing the parts replacement After completing all parts replacements you need to close the computer cover and reconnect cables such as power cords Depending on the parts replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 4 Using the Setup Utility on page 43 To close the computer cover and recon...

Страница 39: ...bles clear of the hinges and sides of the computer chassis 3 Close the computer cover as shown 4 If a computer cable lock is installed lock the computer 5 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 7 Figure 27 Cable routing Figure 28 Closing the computer cover Chapter 2 Installing options and replacing hardware 31 ...

Страница 40: ...ems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files Installing security features To help prevent hardware theft and unauthorized access to your computer several security options are available In addition to physical locks unauthorized use of your computer can be prevented by a software lock that locks the ...

Страница 41: ...ty cable directly from Lenovo by searching on Kensington at http www lenovo com support Password protection To deter unauthorized use of your computer you can use the Setup Utility program to set a password When you turn on your computer you are prompted to type the password to unlock the keyboard for normal use Refer to Chapter 4 Using the Setup Utility on page 43 for more information What to do ...

Страница 42: ...umper on the system board See Locating parts on the system board on page 10 3 Move the jumper from the standard position pin 1 and pin 2 to the maintenance or configure position pin 2 and pin 3 4 Close the computer cover and connect the power cord See Completing the parts replacement on page 30 5 Restart the computer and leave it on for approximately 10 seconds Turn off the computer by holding the...

Страница 43: ...restore the contents of the hard disk drive to the same state as when the computer was originally shipped from the factory Product Recovery discs are useful if you transfer the computer to another area sell the computer recycle the computer or as a last resort put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to crea...

Страница 44: ...ation see Setting a rescue device in the startup sequence on page 41 4 In the Rescue and Recovery menu click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted To use Product Recovery discs on Windows Vista do the following Attention When you restore the factory contents from the Product Recovery discs all files currently on the h...

Страница 45: ...les you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a ...

Страница 46: ...e instructions on the screen v For information about other features of the Rescue and Recovery workspace click Help Notes 1 After restoring a hard disk drive to the original factory contents you might have to reinstall device drivers for some devices See Recovering or installing device drivers on page 40 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to rec...

Страница 47: ...on see Setting a rescue device in the startup sequence on page 41 Creating and using a Recovery Repair diskette If you are unable to access the Rescue and Recovery workspace or the Windows environment use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment It is important to create a Recovery Repair diskette as soon as pos...

Страница 48: ...ory installed device do the following 1 Start your computer and operating system 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Open the C SWTOOLS folder 4 Open the DRIVERS folder Within the DRIVERS folder are several subfolders that are named for various devices installed in your computer for example AUDIO or VIDEO 5 Open the appropriate device ...

Страница 49: ...g the Setup Utility on page 43 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment you can v Use your rescue media CD DVD or USB hard disk drive to start the Rescue and Recovery workspace See Creating and using rescue media on page 38 for details v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a f...

Страница 50: ...42 User Guide ...

Страница 51: ...the Setup Utility program menu is not displayed until you type your password For more information see Using passwords The Setup Utility program might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To view or cha...

Страница 52: ...n settings If you are responsible for maintaining the settings of several computers you might want to set a Privileged Access Password After you set a Privileged Access Password a password prompt is displayed each time you try to access the Setup Utility program If both the Power On and Privileged Access passwords are set you can type either password However to change any configuration settings yo...

Страница 53: ... select Exit and then Save Settings or Save and exit the Setup Utility Note If you do not want to save the settings select Exit the Setup Utility without saving Selecting a startup device If your computer does not start up from a device such as the disc diskette or hard disk drive as expected use one of the following procedures to select a startup device Selecting a temporary startup device Use th...

Страница 54: ...settings On some computer models the Advanced menu includes a setting to enable or disable HyperThreading This feature works only with HyperThreading aware operating systems such as Windows Vista and Windows XP The default setting for HyperThreading is Enabled However if you select Set Defaults and are using an operating system other than Windows Vista and Windows XP your computer performance migh...

Страница 55: ... the Lenovo Web site at http www lenovo com Instructions for using the POST BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update flash disc or an update program that can be run from the operating system Note You can download a self starting bootable CD DVD image known as an ISO im...

Страница 56: ...and external drives 2 Unplug all power cords from electrical outlets and open the computer cover Refer to Opening the computer cover on page 12 3 Locate the Clear CMOS Recovery jumper on the system board Refer to Locating parts on the system board on page 10 4 Remove any cables that impede access to the Clear CMOS Recovery jumper 5 Move the jumper from the standard position pin 1 and pin 2 to pin ...

Страница 57: ...15 Turn on the computer to restart the operating system Chapter 5 Updating system programs 49 ...

Страница 58: ...50 User Guide ...

Страница 59: ...warranty information that is provided with your computer for a list of service and support telephone numbers The monitor screen is blank Verify that v The monitor cable is securely attached to the rear of the monitor and to the rear of the computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast co...

Страница 60: ...puter serviced Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The operating system will not start Verify that v There is no diskette in the diskette drive v The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see S...

Страница 61: ...vo System Toolbox click Start All Programs Lenovo Services Lenovo System Toolbox Follow the instructions on the screen For additional information about running the diagnostic program refer to the Lenovo System Toolbox help system If you still suspect a problem after Lenovo System Toolbox runs successfully run PC Doctor for Windows PE to help you diagnose the computer problem The Lenovo System Tool...

Страница 62: ...wnload the image you can create the CD DVD using any CD DVD burning software Running diagnostics from the disc To run diagnostics from the diagnostic CD DVD image that you created do the following 1 Make sure the computer is turned off 2 Insert the disc into the optical drive 3 Restart the computer Note If the diagnostic program does not start you might not have your optical drive set as a startab...

Страница 63: ...n does not move smoothly with the mouse you might need to clean the mouse To clean a non optical mouse follow the instructions below Note The following illustration might be slightly different from your mouse 1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Twist the retainer ring 1 to the unlo...

Страница 64: ...l rubbing alcohol Turn the rollers with your finger and continue swabbing them until all the dirt is removed Be sure the rollers are still centered in their channels after you clean them 9 Remove any fibers from the swab that might be remaining on the rollers 10 Replace the ball and the retainer ring Twist the retainer ring to the locked position 11 Reconnect the mouse cable to the computer 12 Tur...

Страница 65: ...w lenovo com Notes 1 These publications are in Portable Document Format PDF which requires Adobe Reader to be installed to view If Adobe Reader has not yet been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publications that are preinstalled on your computer are available in other languages ...

Страница 66: ...rovided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following v Shop for Desktop and notebook computers Monitors Projectors Up...

Страница 67: ...re repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available These items are not covered by the warranty v R...

Страница 68: ...n countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For tech...

Страница 69: ...information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for u...

Страница 70: ... copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Rescue and Recovery The Lenovo logo ThinkCentre ...

Страница 71: ...devices handling static sensitive 11 diagnostics programs using 59 diagnostics troubleshooting 51 disc creating product recovery 35 diskette creating and using a recovery repair 39 DisplayPort connector 8 documentation using 59 drivers device 32 E environment operating 4 Ethernet 2 Ethernet connector 8 exiting setup utility 46 expansion 2 external options installing 12 F failure recovering from PO...

Страница 72: ... password 33 purchasing additional services 60 R rear connectors 7 recovering device drivers 40 from a POST BIOS update failure 48 information 35 recovery boot block 48 operations backup and 36 problems solving 41 repair diskette creating and using 39 workspace rescue and 37 replacing battery 18 hard disk drive 15 heat sink 19 internal speaker 25 rescue and recovery workspace 37 rescue device star...

Страница 73: ...oftware 6 system programs 47 updating flashing BIOS 48 USB connector 8 using diagnostic programs 59 documentation 59 other services 60 passwords 43 recovery repair diskette creating and using 39 rescue media creating and 38 Setup Utility 43 V VGA monitor connector 8 video subsystem 2 viewing and changing settings 43 W warranty information 58 Web site Lenovo 58 workspace backup and recovery 37 Inde...

Страница 74: ...66 User Guide ...

Страница 75: ......

Страница 76: ...Part Number 53Y9936 Printed in USA 1P P N 53Y9936 ...

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