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Troubleshooting

Should the printer have a problem, this section helps you find the solution.
From the following list, select the category that best describes the type of
problem you are having. Turn to the page listed, and use the table to find
solutions to specific problems.

•

“Setup troubleshooting” on page 37

•

“Jams and misfeeds troubleshooting” on page 40

•

“Print troubleshooting” on page 41

•

“Error messages troubleshooting” on page 44

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Содержание 4330

Страница 1: ...User s Guide 4330 Inkjet Printer User s Guide ...

Страница 2: ...is protected by copyright laws and regulations Without prior written authorization from Lenovo Beijing Limited you shall not reproduce or copy the manual in any way or transmit the manual via any wireline or wireless network in any form or translate the manual into any language Lenovo is either a registered trademark or a trademark of Lenovo Beijing Limited Other names and products mentioned herei...

Страница 3: ...novo Solution Center 12 Using Lenovo Fast Pics 13 Loading paper and specialty media 15 Loading paper into the paper support 15 Loading specialty media 16 Printing 20 Printing a document 20 Printing photos 21 Printing borderless photos 22 Printing other projects 23 Networking the printer 24 Overview 24 Using the peer to peer method 25 Using the point and print method 25 ...

Страница 4: ...artridge 27 Aligning the print cartridge 31 Improving print quality 32 Ordering supplies 35 Troubleshooting 36 Setup troubleshooting 37 Jams and misfeeds troubleshooting 40 Print troubleshooting 41 Error messages troubleshooting 44 Notices 45 Index 48 ...

Страница 5: ... Drivers for the printer An online User s Guide for basic usage information A Readme file This file provides last minute updates about technical changes to the printer To access the Readme file after you install the printer software click Start Æ Programs Æ Lenovo 4330 Æ Readme Lenovo Web site http www lenovo com Information on Customer Support Contact information order status and warranty Downloa...

Страница 6: ...ns on the Setup sheet If problems occur see Setup troubleshooting on page 37 Opening the box These items are in the box with the printer Note A USB cable may or may not be included 1 Power supply cord 4 Software CD 2 USB cable 5 Setup sheet 3 Print cartridge 1 3 2 4 5 ...

Страница 7: ...nter on or off Check the printer status 3 Paper exit tray Stack paper after printing 4 Access cover Install or change cartridges Clear paper jams 5 Paper guide and release tab Make sure paper feeds correctly 6 Paper support Keep paper straight in the sheet feeder 1 2 3 4 5 6 ...

Страница 8: ...onnect the printer to the computer using a USB cable may be sold separately 2 Power supply Supply power to the printer Note Insert the power supply cord into the power supply before connecting the power supply cord into the wall outlet 1 2 ...

Страница 9: ...roperties is the software that controls the printing function You can change the settings in Print Properties based on the type of project you want to create You can open Print Properties from almost any program 1 From the program File menu click Print 2 From the Print dialog click the Properties Preferences Options or Setup button The Print Properties screen appears along with the I Want To menu ...

Страница 10: ...rinter settings from the Printers folder become the default settings for most programs The I Want To menu The I Want To menu appears when you open Print Properties It contains a variety of task wizards increasing the quality or speed of your printouts printing a photograph printing an envelope printing a banner printing on both sides of the paper making a poster or putting many pages on a sheet to...

Страница 11: ...elect Automatic Image Sharpening to select automatically the best image sharpening level based on image content Paper Setup tab From Select Paper Size Paper Envelope Banner or Borderless and then select the size specific to the paper type If the paper size is not listed select Custom Size Orientation Portrait or Landscape Print Layout tab From Select Layout Normal Banner Mirror N up Poster Booklet...

Страница 12: ...hange settings Use basic features Print banners iron on transfers photos envelopes and other projects Troubleshooting Learn tips about the current status Solve printer problems Maintenance Install a new print cartridge View shopping options for new cartridges Print a test page Clean to fix horizontal streaks Align to fix blurry edges Troubleshoot other ink problems Contact Information Learn how to...

Страница 13: ...ovo Fast Pics Lenovo Fast Pics is an application that supports photo printing There are two ways to open Lenovo Fast Pics Double click the icon on the desktop Click Start Æ Programs Æ Lenovo 4330 Æ Lenovo Fast Pics ...

Страница 14: ...otos click Edit 4 Use the editing tools to edit your photo Red Eye Auto Fix Crop Rotate 5 When you are finished editing click Done 6 Save the edited photos as new separate files or replace the original files with the edits Note To continue without saving click Continue without saving 7 Select a Size for each photo 8 Select a Paper size in printer 9 Select the Number of Copies 10 Click the Print No...

Страница 15: ...he thickness of the paper 1 Place the paper against the right side of the paper support Note Do not force the paper into the printer 2 Squeeze the release tab and slide the paper guide to the right until it rests against the edge of the paper Note If you are using A4 or letter size paper adjusting the paper guide may not be necessary ...

Страница 16: ...fers You follow the loading instructions on the iron on transfer packaging Note We recommend loading one iron on transfer at a time Up to 25 sheets of photo glossy paper The glossy or coated side is facing you You use photo paper that is made for inkjet printers If the paper came with instructions you read them carefully You load the photo paper vertically against the right side of the paper suppo...

Страница 17: ...ng too much paper will cause a paper jam You load the leading edge of the banner paper into the printer against the right side of the paper support as shown You squeeze and slide the paper guide to the left edge of the banner paper Up to 25 sheets of greeting card stock or postcards If the cards came with instructions you read them carefully The print side is facing you The cards are loaded vertic...

Страница 18: ...allow it to dry to avoid ink smudging Up to 100 sheets of coated paper If the paper includes instructions you read them carefully You load the paper vertically against the right side of the paper support If there is a special mark on the paper you place the mark facing away from you You do not force the paper into the printer You squeeze and slide the paper guide to the left side of the paper Load...

Страница 19: ...st the right side of the paper support The stamp location is in the upper left corner The paper guide rests against the edge of the envelopes Note Do not load envelopes with Holes perforations or deep embossing Metal clasps string ties or metal folding bars Exposed flap adhesive Load Make sure ...

Страница 20: ... Click Properties Preferences Options or Setup and select the I Want To menu to select a print wizard for a project such as printing an envelope or a banner 4 From the Wizard click OK 5 From Print Properties click OK 6 From the Print dialog click OK or Print to start printing Changing print settings 1 With the document open click File Æ Print 2 Click Properties Preferences Options or Setup to cust...

Страница 21: ...lick OK or Print to complete the task Printing photos 1 Load photo or glossy paper into the paper support with the print side facing you See Loading paper into the paper support on page 15 Note If the paper came with instructions read them carefully 2 With the photo open click File Æ Print 3 Click Properties Preferences Options or Setup to customize print settings The Print Properties dialog appea...

Страница 22: ...t of the photo 8 When you are finished customizing the photo click OK 9 Click OK or Print to complete the task Printing borderless photos 1 Load photo or glossy paper into the paper support with the print side facing you For more information see Loading paper into the paper support on page 15 Note If the paper came with instructions read them carefully 2 With the photo open click File Æ Print ...

Страница 23: ...ustomizing the photo click OK 8 Click OK or Print to complete the task Printing other projects The I Want To menu provides wizards for creating projects You can print a photo print an envelope print a banner make a poster create a booklet or print a greeting card 1 With the document open click File Æ Print 2 Click Properties Preferences Options or Setup to customize print settings The Print Proper...

Страница 24: ...ked in one of two ways Using the peer to peer method Using the point and print method Peer to peer Point and print Requirements You must install the driver software on all computers that will use the printer The host computer must be on any time the client wants to print Requirements The host computer must be on any time the client wants to print See Using the peer to peer method on page 25 See Us...

Страница 25: ...e and Printer Sharing for Microsoft Networks If no check mark appears click the box next to File and Printer Sharing for Microsoft Networks 7 Click OK 8 From the client computer insert the printer software CD 9 Follow the instructions on the client computer screen 10 Select Printer is on a network when asked how the printer is connected to the computer 11 Select Peer to Peer when asked how the pri...

Страница 26: ...ght click the Lenovo 4330 printer icon 4 Click Sharing 5 Click Shared As and then type a distinctive name for the printer 6 Click OK 7 From the client computer double click Network Neighborhood My Network Places or My Network 8 Find the host name of the server and look for the shared name you assigned to the printer 9 Right click the printer icon and then select Open Install or Connect ...

Страница 27: ...dge The printer uses the following cartridge Removing a used cartridge Note Make sure the printer is on 1 Raise the access cover The print cartridge carrier moves and stops at the loading position unless the printer is busy Print cartridge part number 33 ...

Страница 28: ...28 2 Press down on the cartridge lever to raise the cartridge lid 3 Remove the old cartridge and dispose of it ...

Страница 29: ...emove the sticker and transparent tape from the back and bottom of the cartridge Warning Do not touch the gold contact area on the cartridge 2 Unless it is already open press down on the cartridge lever to raise the cartridge lid 3 Insert the new cartridge into the carrier 1 2 ...

Страница 30: ...30 4 Snap the lid closed 5 Close the access cover Note The access cover must be closed to start a print job ...

Страница 31: ...prints an alignment page to align the cartridge automatically However you may also need to align the cartridge when Characters are not properly formed or are not aligned at the left margin Lines that should be vertical and straight print as wavy Aligning the print cartridge from the Lenovo Solution Center 1 Load plain paper See Loading paper into the paper support on page 15 2 Open the Lenovo Solu...

Страница 32: ...ties Preferences Options or Setup 3 From the Quality Speed area select a higher quality setting 4 Print the document again Reinserting the print cartridge If the document still does not have the print quality you want follow these steps 1 Remove the print cartridge For more information see Removing a used cartridge on page 27 2 Insert the print cartridge For more information see Installing the pri...

Страница 33: ...ozzles to clean them 5 Print the document again to verify that the print quality has improved If you are not satisfied with the print quality continue with Wiping the print cartridge nozzles and contacts on page 33 Wiping the print cartridge nozzles and contacts 1 Remove the print cartridge For more information see Removing a used cartridge on page 27 2 Dampen a clean lint free cloth with water 3 ...

Страница 34: ...e times If print quality is still not satisfactory replace the print cartridge See Ordering supplies on page 35 Preserving the print cartridge To ensure the longest life from the print cartridge and optimum performance from the printer Keep a new print cartridge in its packaging until you are ready to install it Do not remove a print cartridge from the printer except to replace clean or store it i...

Страница 35: ...35 Ordering supplies To order printer supplies or to locate a dealer near you visit the Lenovo Web site at www lenovo com The printer uses the following cartridge Print cartridge part number 33 ...

Страница 36: ... list select the category that best describes the type of problem you are having Turn to the page listed and use the table to find solutions to specific problems Setup troubleshooting on page 37 Jams and misfeeds troubleshooting on page 40 Print troubleshooting on page 41 Error messages troubleshooting on page 44 ...

Страница 37: ...grams 2 Temporarily disable any anti virus software For help see your program documentation or contact the software manufacturer for support Note After installation is complete remember to re enable your anti virus software 1 From the desktop double click My Computer For Windows XP click Start to access the My Computer icon 2 Double click the CD ROM drive icon 3 If necessary double click setup exe...

Страница 38: ...able to the printer and the computer Page will not print Make sure the printer is set as the default printer and is not on hold or paused For more information see Checking the printer status on page 43 Make sure the tape has been removed from the print cartridge and that the print cartridge has been installed properly For more information see Replacing the print cartridge on page 27 Symptom Soluti...

Страница 39: ...ams Æ Lenovo 4330 Æ Uninstall 2 Follow the instructions on the computer screen to remove the printer software 3 Restart the computer 4 Click Cancel on any Add New Hardware screens 5 Eject and reinsert the software CD If the software installation screen does not appear 1 From the desktop double click My Computer For Windows XP click Start to access the My Computer icon 2 Double click the CD ROM dri...

Страница 40: ... or specialty media misfeeds or skews multiple sheets feed or stick together Load a smaller amount of paper into the printer See Loading paper into the paper support on page 15 for more information about Maximum loading amounts for each paper type Specific loading instructions for supported paper and specialty media Load paper with the print side facing you Remove each page as it exits the printer...

Страница 41: ...e Using the Lenovo Solution Center on page 12 To install a new cartridge see Replacing the print cartridge on page 27 The Low Ink warning occurs when the cartridge is 25 full 15 full and 10 full See Improving print quality on page 32 To avoid ink smudging when you are using the following types of media or documents remove each sheet as it exits and allow it to dry Document with graphics or images ...

Страница 42: ...the printer setting 1 From the software application click File Æ Print Æ Properties Preferences Options or Setup 2 Click Paper Setup 3 Check the paper size Printer does not print or respond See Page will not print on page 38 Uninstall the printer software and reinstall it See Removing and reinstalling the software on page 39 See Checking the printer status on page 43 1 Turn the printer off by pres...

Страница 43: ...tart Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes 2 Double click the Lenovo 4330 icon 3 Click Printer and make sure no check mark appears next to Pause Printing 4 Make sure a check mark appears next to Set As Default Print speed is slow Close all applications not in use Try minimizing the number and size of graphics and images in the document Consider purchasing more Random A...

Страница 44: ...n page 27 The Ink Low warning occurs when the cartridge is 25 full 15 full and 10 full To order supplies see Ordering supplies on page 35 Paper Jam See Jams and misfeeds troubleshooting on page 40 Paper Out Load more paper into the printer See Loading paper into the paper support on page 15 Power light blinks twice 1 Open the access cover 2 Check to see if something is blocking the print cartridge...

Страница 45: ...ur point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulation...

Страница 46: ...h ISO 9296 ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce products that power down when they are not being used This feature will cut the energy used by up to 50 percen...

Страница 47: ...f mode which still consumes a small amount of power To completely stop printer power consumption disconnect the power supply from the wall outlet Total energy usage It is sometimes helpful to calculate the total printer energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the printer spends in each mode in order to ...

Страница 48: ...sy paper 16 greeting cards 17 H How To tab 12 I I Want To menu 10 improving print quality 32 ink low 44 installing print cartridges 29 installing software 39 iron on transfers 16 J jams and misfeeds 40 L Lenovo Fast Pics 13 Lenovo products ordering 35 Lenovo Solution Center tabs Advanced 12 Contact Information 12 How To 12 Maintenance 12 Printer Status 12 Troubleshooting 12 loading banner paper 17...

Страница 49: ...s 22 documents 20 photos 21 photos using Fast Pics 14 Q Quality Copies tab 11 R reinstalling software 39 removing print cartridge 27 software 39 replacing print cartridges 27 S safety information 2 settings 20 setup troubleshooting 36 software Lenovo Fast Pics 13 Lenovo Solution Center 12 Print Properties 9 reinstalling 39 removing 39 understanding 9 uninstalling 39 specialty paper banner 17 coate...

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