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Chapter 6. Symptom-to-FRU Index

21

Symptom-to-FRU Index

6

The Symptom-to-FRU index lists error symptoms and possible causes.
The most likely cause is listed first. Always begin with Chapter 4, “General
Checkout,” on page 13. This index can also be used to help you decide
which FRUs to have available when servicing a computer. If you are unable
to correct the problem using this index, go to “Undetermined problems”
on page 27.

Notes

• If you have both an error message and an incorrect audio response

diagnose the error message first.

• If you cannot run the diagnostic tests or you get a diagnostic error

code when running a test but did receive a POST error message
diagnose the POST error message first.

• If you did not receive any error message look for a description of

your error symptoms in the first part of this index.

Power Supply Problems

If you suspect a power problem, use the following procedures.

Check/Verify

FRU/Action

Check the following for proper
installation.

Power Cord

•

On/Off Switch connector

•

On/Off Switch Power Supply

•

connector
System Board Power Supply

•

connectors
Microprocessor(s) connection

•

Reseat connectors

Check the power cord for continuity. Power Cord
Check the power-on switch for
continuity.

Power-on Switch

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Содержание 3000 H305

Страница 1: ...guide 6 Handling electrostatic discharge sensitive devices 7 Grounding requirements 7 Safety notices 8 Chapter 3 General information 11 Specifications 11 Chapter 4 General Checkout 12 Problem determination tips 13 Chapter 5 Using the Setup Utility 15 Starting the Setup Utility program 15 Viewing and changing settings 15 Using passwords 16 Using Device 18 Selecting a startup device 19 Exiting from ...

Страница 2: ...32 Removing the front bezel 33 Replacing the optical drive 34 Replacing a memory module 36 Replacing the hard disk drive 37 Replacing the system fan 39 Replacing the heat sink 41 Replacing the CPU 42 Replacing the graphic card 45 Replacing the audio USB connectors 46 Replacing the card reader module 46 Replacing the motherboard 47 Replacing the Power supply 48 Replacing the keyboard 50 Replacing t...

Страница 3: ...valid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Sie ...

Страница 4: ...roduct Lenovo produces containing RoHS compliant parts RoHS compliant Lenovo IdeaCentre H parts have unique FRU part numbers Before or after June 2006 failed RoHS compliant parts must always be replaced using RoHS compliant FRUs so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs can be used Products marketed before June 2006 Products marketed after Ju...

Страница 5: ...t you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away...

Страница 6: ... electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical ...

Страница 7: ... instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your ...

Страница 8: ...ed CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connecto...

Страница 9: ... static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific s...

Страница 10: ... hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when...

Страница 11: ...by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other th...

Страница 12: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Страница 13: ...uter Type IdeaCentre H3 This section lists the physical specifications Environment Air temperature Operating 10 to 35 C Transit 40 to 55 C Humidity Operating 35 to 80 Transit 20 to 93 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 90 264V Input frequency 50 60Hz Adaptive Voltage Positioning Input voltage 90 137V 180 264V Input frequency 50 60Hz With Voltage selection Switch Input vol...

Страница 14: ...puter to boot up in quiet mode no beep no memory count and checkpoint code display when no errors are detected by POST To enable beep memory count and checkpoint code display when a successful POST occurs do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 Select Start Options 3 Set Power On Self Test to Enhanced Before replacing any FRUs ensure that the lat...

Страница 15: ...on available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure ...

Страница 16: ...Hardware Maintenance Manual 14 Comparing the configuration and software set up between working and non working systems will often lead to problem resolution ...

Страница 17: ...eeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an administrator password has been set the Setup Utility program menu is not displayed until you type your password For more information see Using ...

Страница 18: ... that cannot be easily compromised We suggest the passwords should adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character one numeric character and one symbol Contain at least one of the following symbols Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word o...

Страница 19: ...ervisor password do the following Note When prompted for a password you must type your supervisor password 1 From the Setup Utility program menu select Set Administrator Password and press Enter 2 when you type the supervisor password a message will display that Enter Password to confirm current password Press the current password if password is correct next message will display that Enter New Pas...

Страница 20: ...ssword if password is correct next message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled 3 Press any key to contine Using Device Device is used to enable or disable user access to the following device USB Functions When this feature is set to Disable the device of USB is disabled and will not be displayed in the system con...

Страница 21: ...ot display using this method repeatedly press and release the F12 key rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanent...

Страница 22: ...ram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 23: ...essage first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Power Supply Problems If you suspect a power problem use the following procedures Check Verify FRU ...

Страница 24: ...ecks some basic system board operations Checks the memory operation Starts the video operation Verifies that the boot drive is working If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time you ...

Страница 25: ... disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed a...

Страница 26: ...f the computer To remove the computer cover refer to Removing the computer cover Locating components and connectors The following illustrations will help you to locate the various components and connectors in your computer Internal components The following illustration shows the components inside your computer 9 2 3 4 1 5 10 11 12 13 14 8 7 6 ...

Страница 27: ...s Optical disk drive bay Optical disk drive Vent Heatsink Fan Hard disk drive Hard disk drive bay Front bezel Card reader Selected models Audio USB connectors Front view The following illustrations show the location of connectors on the front of the computer 3 1 2 4 5 6 ...

Страница 28: ...ion of connectors on the rear of the computer If the rear view configuration in this chapter is different from your actual computer the rear view configuration of your actual computer should be taken as final and binding 9 8 10 11 12 13 3 1 2 4 5 6 7 Voltage selection switch Some models are equipped with this switch Power connector PS 2 keyboard connector PS 2 mouse connector On board VGA connecto...

Страница 29: ...o line in connector PCI Express x1 adapter connector PCI Express x16 graphics adpter connector 9 8 10 11 12 13 3 1 2 4 5 6 7 Voltage selection switch Some models are equipped with this switch Power connector PS 2 keyboard connector PS 2 mouse connector HDMI connector On board VGA connector USB connectors 4 Ethernet connector ...

Страница 30: ...nar or motherboard is the main circuit board in your computer It provides basic computer functions and supports a variety of devices that are factory installed or that you can install later The following illustrations show the locations of parts on the system board 9 2 3 4 1 5 10 11 8 7 6 Rear audio connectors Ethernet and USB connectors USB connectors HDMI port On board VGA connector PS 2 mouse a...

Страница 31: ...y Microprocessor 2 3 4 1 5 10 11 8 9 7 6 Rear audio connectors Ethernet and USB connectors USB connectors On board VGA connector HDMI port PS 2 mouse and keyboard connectors PCI Express x 1 adapter connector PCI Express x 16 graphics adapter connector Battery Memory connectors Microprocessor ...

Страница 32: ... 6 Rear audio connectors Ethernet and USB connectors USB connectors On board VGA connector HDMI port PS 2 mouse and keyboard connectors PCI Express x 1 adapter connector PCI Express x 16 graphics adapter connector Battery Memory connectors Microprocessor ...

Страница 33: ...nual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com Note Use only parts provided by Lenovo General information Pre disassembly instructions Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug all power and sign...

Страница 34: ...n off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Locating connectors on the rear of the computer 4 Remove the 3 screws that secure the computer cover at the rear of the chassis 5 Slide the com...

Страница 35: ...er 8 Replacing hardware 33 Removing the front bezel To remove the front bezel 1 Remove the computer cover Refer to Removing the computer cover Note For this procedure it helps to lay the computer on its side ...

Страница 36: ...ap it into position at the bottom and top of the chassis 4 Install back the computer cover Replacing the optical drive Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warr...

Страница 37: ... 1 5 Disconnect the data and power cables from the rear of the optical drive 6 Remove the 4 screws that secure the optical drive to the optical disk bay and push the optical drive straight out of the front of the disk bay 2 1 3 7 Slide the new optical drive into the bay from the front screw it back to the disk bay 8 Connect the data and power cables to the drive 9 Slide in then push the optical di...

Страница 38: ...ety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace a memory module 1 Remove the computer cover Refer to Removing the computer cover Note For this procedure it helps to lay the computer on its side 2 Remove the front bezel Refer to Removing the front bezel 3 Remove the optical disk drive bay Refer to Replacing an optical drive 4 Locate the memory ...

Страница 39: ...rive Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the hard disk drive 1 R...

Страница 40: ...e Maintenance Manual 38 4 Remove the 2 screws that secure the hard disk bay to the chassis 1 2 5 Slide out and then lift up the hard disk drive bay disconnect the data and power cables from the hard disk drive ...

Страница 41: ...0 Align then slide in the hard disk drive bay screw back the 2 screws to chassis 11 Install the optical drive disk bay 12 Install back the fromt bezel and computer cover Replacing the system fan Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Mai...

Страница 42: ...disk drive Refer to Replacing the optical disk drive 4 Remove the 2 screws that secure the vent and system fan to the heatsink 5 Disconnect the power cable from the motherboard 6 Lift up the system fan 7 Connect the new fan power cable to the motherboard align and then screw back the new system fan 8 Screw back the optical disk drive bay to the chassis 9 Install back the front bezel and computer c...

Страница 43: ...at http consumersupport lenovo com To replace the heatsink 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing the front bezel 3 Remove the optical disk drive Refer to Replacing the optical disk drive 4 Remove the system fan Refer to Replacing the system fan 5 Remove the 4 screws that secure the heatsink to the motherboard 6 Lift up the heats...

Страница 44: ...ty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace an CPU 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing the front bezel 3 Remove the optical disk drive Refer to Replacing the optical disk drive 4 Remove the system fan Refer to Replacing the system fan 5 Remove the heatsink Refer to Replacing the hea...

Страница 45: ...microprocessor straight up and out of the socket Note a Note the orientation of the notches on the microprocessor This is important when reinstalling the microprocessor on the new system board b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 8 Make sure that the microprocessor retainer is fully open ...

Страница 46: ...r so that the notches on the microprocessor are aligned with the tabs in the microprocessor socket Important To avoid damaging the microprocessor contacts do not tilt the microprocessor when installing it into the socket 11 Lower the microprocessor straight down into the system board socket of the system board 12 To secure the microprocessor in the socket close the microprocessor retainer and lock...

Страница 47: ...parts back 15 Reattach all the cables back to the motherboard 16 Install the front bezel and computer cover Replacing the graphic card To replace the graphic card 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the screw that secures the graphic card to the chassis 3 Lift up then slide the graphic card out of chassis 4 Align then insert the new graphic card and screw it i...

Страница 48: ... chassis 5 Remove the data cables from the motherboard 6 Slide the audio USB connectors out of chassis 7 Align then insert the new audio USB connectors and screw it in 8 Reconnect the data cables to the motherboard 9 Install the graphic card back 10 Install the front bezel and computer cover Replacing the card reader module To replace the card reader module 1 Remove the computer cover Refer to Rem...

Страница 49: ...rd 8 Install the front bezel and computer cover Replacing the motherboard To replace the motherboard 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing the front bezel 3 Remove the optical disk drive Refer to Replacing the optical disk drive 4 Remove the memory module Refer to Replacing a memory module 5 Replacing the hard disk drive Refer t...

Страница 50: ...d 12 Slide then lift the motherboard out of chassis 13 Align then insert the new motherboard and screw it in 14 Reconnect all the cables to the new motherboard 15 Install all the relative parts back 16 Install the front bezel and side cover Replacing the Power supply To replace the Power supply 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Remov...

Страница 51: ...o Replacing the heatsink 7 Remove the memory module Refer to Replacing a memory module 8 Remove the graphic card Refer to Replacing the graphic card 9 Remove the CPU Refer to Replacing the CPU 10 Remove the motherboard Refer to Replacing the motherboard 11 Remove the 5 screws that secure the Power supply to the chassis ...

Страница 52: ... Remove any media diskettes CDs or memory cards from the drives shut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to Locating connectors on the rear of the computer and Locating connectors on the front of the computer Note Your keyboard might be connected to the standard ...

Страница 53: ...d turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locatetheconnectorforthemouse Referto Locatingconnectorsonthefront ofthecomputer and Locatingconnectorsontherearofthecomputer Note Your mouse might be connected to the standard mouse connector at the rear of the computer or to a USB connector at either the front or rear of the computer 4 Disconnect ...

Страница 54: ...erating system is allowed to control the power management features of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Wake Up on LAN This fea...

Страница 55: ...rams described in the manuals included with your computer and the content of the manual at any time without additional notice All of the manuals included with your computer are provided to help you use Lenovo products appropriately but do not provide any description of the software hardware configuration for the product For the configuration of the product refer to related contract if any product ...

Страница 56: ...ro Devices Inc in the United States and or other jurisdictions The table above includes the logo and registered trademarks of Lenovo and its partners Other registered trademarks mentioned in all the manuals included with your computer belong to the specific company respectively The manual included with your computer is protected by copyright laws and rules None of the manuals included with your co...

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